---
title: "Chat process"
slug: "b2bpls-chat"
tags: ["B2B PRISM Live Studio", "B2B PRISM Live Studio APIs"]
updated: 2026-09-17T09:22:39Z
published: 2026-09-17T09:22:39Z
canonical: "guide.ncloud-docs.com/b2bpls-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat process

Available in Classic and VPC

In this section, we introduce the processes related to chats and service APIs necessary during broadcasts in B2B PRISM Live Studio.

## Chat flow

![b2bpls-chat_chatflow_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/b2bpls-chat_chatflow_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A18%3A34Z&se=2026-11-14T06%3A18%3A34Z&sr=c&sp=r&sig=n3vhrXLFcuDDYS%2BY0%2BTrhDOGZQsFsEWOuZO0vtn8mX8%3D)

The APIs used in the chat flow are listed below. Select APIs from the following according to your needs and build them for the service you're using. However, the dependencies of each API needs to be considered when building.

- View chat API
- Transfer chat API
- Delete chat API

### View chat API

The description and specification for the view chat API are as follows:

- Views chats during a live.
- Repeatedly calls every 5 seconds while the live is in progress.

| Features | Shortcut |
| --- | --- |
| View chat | [API details for viewing chat](https://api.ncloud-docs.com/docs/en/b2bpls-chats) |

### Transfer chat API

The description and specification for the transfer chat API are as follows:

- Transfers the chats that the streamer created in the B2B PRISM Live Studio app during a live.
- To use this feature, the view chat API must be built.

| Features | Shortcut |
| --- | --- |
| Transfer chat | [API details for transferring chat](https://api.ncloud-docs.com/docs/en/b2bpls-sendchat) |

### Delete chat API

The description and specification for the delete chat API are as follows:

- Transfers the chats that the streamer deleted in the B2B PRISM Live Studio app during a live.
- To use this feature, the view chat API must be built.
- Chat ID must be provided.

| Features | Shortcut |
| --- | --- |
| Delete chat | [API details for deleting chat](https://api.ncloud-docs.com/docs/en/b2bpls-deletechat) |