---
title: "Backup troubleshooting"
slug: "backup-troubleshoot"
updated: 2026-09-17T09:05:25Z
published: 2026-09-17T09:18:24Z
canonical: "guide.ncloud-docs.com/backup-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup troubleshooting

Available in Classic and VPC

This section describes the problems and solutions you may encounter using the Backup service. Click each problematic situation to move to the related page.

## Common issues

The common problematic situations users may encounter are as follows:

[Backup failed](/docs/en/backup-troubleshoot-common#%EB%B0%B1%EC%97%85%EC%8B%A4%ED%8C%A8) A backup was not performed according to the backup schedule.

[Restoration failed](/docs/en/backup-troubleshoot-common#%EB%B3%B5%EC%9B%90%EC%8B%A4%ED%8C%A8) The restoration task does not move from a pending state to a running state.

[Resource deletion error](/docs/en/backup-troubleshoot-common#%EB%A6%AC%EC%86%8C%EC%8A%A4%EC%82%AD%EC%A0%9C%EC%98%A4%EB%A5%98) An attempt to delete a resource has failed.

[DB instance installation failed](/docs/en/backup-troubleshoot-common#DB%EC%9D%B8%EC%8A%A4%ED%84%B4%EC%8A%A4%EC%84%A4%EC%B9%98%EC%8B%A4%ED%8C%A8) Failed to install a DB instance while deleting an existing one and adding a new one.

[Remote Registry error](/docs/en/backup-troubleshoot-common#DB%EC%9D%B8%EC%8A%A4%ED%84%B4%EC%8A%A4%EC%84%A4%EC%B9%98%EC%8B%A4%ED%8C%A8) A remote registry error has occurred.

## Agent issues

Agent-related issues that users may encounter are as follows:

[Agent installation failed](/docs/en/backup-troubleshoot-agent#%EC%97%90%EC%9D%B4%EC%A0%84%ED%8A%B8%EC%84%A4%EC%B9%98%EC%8B%A4%ED%8C%A8) Agent installation failed while creating a backup resource.

[Error message "Cannot execute binary file"](/docs/en/backup-troubleshoot-agent#cannotexecutebinaryfile%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) When you try to install Managed Backup Agent, the error message "cannot execute binary file" appears.

## Content to look around

NAVER Cloud Platform provides information in various ways to help you. Useful content to help you get the most out of your Backup service is as follows:

- FAQs: [Backup FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=STRG&categoryCode3=SV_0015&page=1)
- NAVER Cloud Platform bog: [use it in this manner! FAQs about #Backup](https://blog.naver.com/n_cloudplatform/221791141983?trackingCode=blog_bloghome_searchlist)

              Note

              

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