Register conversation

Available in Classic and VPC

The following describes how to create a conversation: A conversation consists of pairs of questions and answers. You can compose a conversation simply with text, or make it more diverse by using forms, action methods, and tasks. It is recommended to create each conversation separately according to its purpose.

To create a conversation and enter conversation information:

1. In the NAVER Cloud Platform console, navigate to > Services > AI Services > CLOVA Chatbot > Domain.
2. Click [Run builder] f the domain you want to run the Chatbot Builder.
3. In the Chatbot Builder, click Conversation list > [Create conversation].
4. Enter the conversation name in the conversation information area and click [OK].
   • Enter a unique conversation name that does not duplicate any other conversation.
   • When connecting the conversation to similar responses or persistent menus, the conversation name is exposed to the user, so it must be designated as a name that represents the content of the conversation. For example, when creating a conversation about business hours inquiries, enter the conversation title as 'Business hours inquiry.'
5. Please add the conversation keywords in the conversation label field and click [OK].
   • You can add multiple conversation labels.
   • You can easily manage conversations by using conversation labels.
6. Once the conversation information entry is completed, the question registration field, answer registration field, and [Advanced settings] are activated.
   • For more information on Advanced settings, see Advanced settings.
   • You can set the quickstart name and conversation location only when the conversation is connected to a multiple-choice form or another conversation.
7. To create a conversation, see Enter questions and register an inquiry.

Check quickstart

If the conversation is connected to a multiple-choice form or another conversation, it is regarded as a single quickstart. In the conversation information, you can edit quickstart connection structure by clicking [Check quickstart].

• Create new conversations: You can navigate to the Create new conversations page.
• Quickstart name: Name of a certain quickstart When creating a quickstart, it is automatically assigned but you can edit it.
• Scenario structure: Exposes the quickstart structure of the conversation. To make it easier to understand a complex quickstart structure, only some blocks connected to the selected conversation are exposed. To check the hidden connection structure, click the block marked with a dotted line. You can check the conversation viewing history through the navigation bar at the top.
• Block marked with a solid line: If there are no hidden conversations or forms connected to the block, it is displayed with a solid line.
• Block marked with a dotted line: If there are hidden conversations or forms connected to the block, it is displayed with a dotted line. To view the hidden branch, click the corresponding block.
• Edit: Opens the editing page of the corresponding multiple-choice form.
• Refresh button: refreshes the quickstart. If there are changes in the quickstart structure, you have to refresh the page to check them immediately.
• Zoom in/Zoom out You can zoom in or zoom out on the canvas.

Batch upload of conversations

Instead of writing each conversation one by one, you can fill them out in an Excel template and upload them all at once for bulk registration. The conversation batch upload feature is particularly useful when creating an FAQ-style chatbot composed of simple questions and answers.
To prepare and upload conversations in Excel file:

1. Create an Excel template you want to upload.
   • To download the Excel template, click Conversation list > [Download].
   • For more information on the Excel template composition, see the 'Excel template composition' section.
2. In the conversation list menu of the Chatbot Builder, click [Upload].
   
3. Upload the Excel template file.
4. If excel template file is uploaded, click build conversational model and proceed the test.

Excel template composition

The following describes Excel template composition: When creating additional conversations, structure the Excel template according to the following rules: