---
title: "Managing conversation components"
slug: "chatbot-chatbot-3-1"
tags: ["chatbot", "CLOVA Chatbot"]
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/chatbot-chatbot-3-1"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing conversation components

Available in Classic and VPC

Conversation components is a feature that helps the chatbot to return more user-friendly responses. Once you're comfortable with how to create conversations, take advantage of using conversation components, which is an advanced feature, to create a more natural chatbot. Conversation components are only effective when you understand the characteristics of natural language-based chatbot engines and only use them where necessary. The conversation components provided by NAVER Cloud Platform are as follows.

- **Entity**  

An entity refers to a dictionary where domain-specific words such as an individual's name, name of an organization, location, date, and product name are registered. Please refer to [Entity](/docs/en/chatbot-chatbot-3-2) for more information.
- **Regular expression variable**  

You can register expressions that are used repeatedly in the domain and use them for pattern-type entities or regular expression questions. Please refer to [Regular expression variable](/docs/en/chatbot-chatbot-3-3) for more information.
- **Action method**  

This is a feature that calls an external URL and includes the response result value in the answer. Please refer to [Action method](/docs/en/chatbot-chatbot-3-4) for more information.
- **Form**  

This is a feature that provides multiple choice items the user can choose or urge them to enter answers to open-ended questions, and continues the scenario based on the feedback. Please refer to [Using form](/docs/en/chatbot-chatbot-3-5) for more information.
- **User variable**  

This feature manages the information obtained through the conversation with the user during the session as a variable. Please refer to [User variable](/docs/en/chatbot-chatbot-2-6) for more information.