Cloud DB for MongoDB troubleshooting
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Cloud DB for MongoDB troubleshooting
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Available in VPC
This document details problems users may have while using Cloud DB for MongoDB, as well their solutions. Click each problematic situation to move to the related page.
Common issues
The common problematic situations users may encounter are as follows:
MongoDB Server connection error
Error occurs when connecting to MongoDB Server.
It connects directly to the instance of DB, but not to the DB connection string (Timeout occurs).
It cannot access directly to the OS.
Perform Failover
Perform Failover to reproduce Failover situation caused by Primary Server failure to check any effects on applications prior to opening the service.
Notifications on exceeding MongoDB Server threshold
Unable to receive an event notification on exceeding MongoDB Server threshold.
Cannot change Config
Unable to change Config as Change Config is disabled.
Set access from specific IP
Cannot find out how to set access from specific IP.
Content to look around
NAVER Cloud Platform provides information in various ways to help you. The following introduces useful contents when using Cloud DB for MongoDB:
- FAQs: frequently asked questions for Cloud DB for MongoDB
- NAVER Cloud Platform blog: how Compass works with Cloud DB for MongoDB and how to use
- NAVER Cloud Platform blog: what's the right database for my service?🤔 Cloud DB will guide you through!
Note
If you cannot find information you need in this guide, or if you need more information, click the feedback icon below and send your opinions at any time. We will refer to your opinions and provide more useful information.
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