Troubleshoot error messages

Available in Classic and VPC

In using Cloud DB for MSSQL, you may encounter the following problems. View the causes and solutions of problems and take proper action:

Access Denied error

Access Denied error occurs.

Cause

This is the message when Access Key for API Gateway access has been entered incorrectly.

Solution

On the NAVER Cloud Platform portal, check the information on Access Key ID from My Page > Manage Account > [Manage Authentication Key] and make sure it is not disabled. My Page is the menu for accounts that are logged in to the portal.

Signature error

Signature error occurs.

Cause

It is the message when there's an error in Timestamp value and URI used in creating Signature.

Solution

• Check the value of Timestamp used to create Signature is the same as the Timestamp value passing to header in the APIs call.
• Timestamp value must be in milliseconds.
• URI used in creating Signature should be the value excluding host domain.
  • Example: /clouddb/v2/getCloudDBInstanceList
• Method used in creating Signature should be the same as the value of Method when calling. For more information, see APIs call.

"A WebException with status NameResolutionFailure was thrown" error

"A WebException with status NameResolutionFailure was thrown" error occurs.

Cause

This is the message when Endpoint domain that is required to access Object Storage in NAVER Cloud Platform is incorrect.

Solution

Enter the rest of the address after http:// and https://.

"Server does not exists" error

"Server does not exists" error occurs.

Cause

This error occurs when the name of DB Server is incorrect or does not exist.

Solution

Check DB Server name of Target DB from DB Server in Cloud DB for MSSQL. If the name of DB Server is m-xxxxxxxx-001, enter the middle 8 digits.