Mailing list
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    Mailing list

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    Article Summary

    Available in Classic and VPC

    You may send an email and view a history of sent emails.

    Mailing list page

    To access the Mailing list menu, from the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer > Mailing list menus, in that order.
    The mailing list page is laid out as follows.

    cloudoutboundmailer-use-mail_screen_en

    FieldDescription
    ① Menu nameName of the menu currently being viewed
    ② Basic featuresFeatures displayed upon the initial entry to the Mailing list menu
  • [Send]: Click to go to the send email page. (Refer to Send email)
  • [Learn more about the product]: Click to go to the Cloud Outbound Mailer introduction page.
  • [Refresh]: Click to refresh the page.
  • ③ List tab
  • [List by request]: View lists by delivery request. (Refer to List by request)
  • [List by recipient]: View lists by emails recipient. (Refer to List by recipient)
  • ④ Search windowYou may search a mailing list by delivery request date, delivery status, request ID, recipient email address, sender email address, email title, template, and delivery request tool
    ⑤ ListView sent emails classified based on the selected tab
  • If you click the number in the Number of recipients, then you may view the list by emails. (Refer to List by emails)
  • Download request/listDownload the mailing list currently being viewed as an Excel file (refer to Download mailing list)

    View mailing list

    Cloud Outbound Mailer improves use convenience by providing a list of emails requested to be sent based on various items.
    The provided lists are as follows.

    List by request

    The following describes how to check the list by request.

    1. From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
    2. Click the Mailing list menu.
    3. Enter or select the search conditions in the search window, and then click the [Search] button.
    4. When the mailing list appears, check the summarized information or click an item to check the detailed information.
      cloudoutboundmailer-use-mail_list_request_en
      • Request ID: ID of email delivery request
      • Sender address: entered address as an email sender
      • Request date/time: the date and time when email delivery is requested
      • Delivery date/time: the date and time when the email is delivered
      • Delivery lead time: the time taken for the completion of email delivery
      • Reserved delivery: whether the delivery is immediate delivery or reserve delivery
      • Cancellation date/time: In case of canceling email delivery, the date and time when the delivery is canceled.
      • Number of requests: the number of deliveries by dividing emails If it is not a personalized delivery, then the number may be less than the number of recipients.
      • Delivery status: current email delivery status For more details, refer to Delivery status.
      • Sender name: entered name as an email sender
      • Template ID: ID of template when using the mail template
      • Template Name: name of template when using the mail template
      • Request IP: IP that requests email delivery
      • Delivery request tool: tool that requests email delivery Display as CONSOLE or API
      • Advertising email: whether it is an advertising email or a general email
      • Number of recipients: number of recipients of the email requested to be sent Click the [View list by emails] button to go to the list by emails.

    Delivery Status

    The following describes the delivery status displayed on the list.

    StatusDescription
    Preparing to deliverStoring in the delivery history. In case of cancelling the delivery, the number of recipients displayed on the email list by request may not match the number displayed on the email list by recipient.
    Queued for deliveryStored in the delivery history and currently in a state where reserved delivery or delivery after confirmation is requested. Available for delivery cancellation or immediate delivery.
    Delivery in progressSending the email. You may cancel the delivery and in case of cancellation, only emails that have not been sent yet will be canceled.
    Delivery successAll emails are delivered. Some may be rejected.
    Partially failedFailed to send some emails. If you need to check the delivery status of each email, then click the number of recipients and go to the list by emails.
    Delivery failedFailed to send all emails. Some may be rejected.
    UnsubscribeAll advertising emails are rejected.
    Cancel deliveryDelivery is canceled

    List by recipient

    The following describes how you can check the list by recipient.

    1. From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
    2. Click the Mailing list menu.
    3. Click the [List by recipient] tab.
    4. Enter or select the search conditions in the search window, and then click the [Search] button.
    5. When the mailing list appears, check the summarized information or click an item to check the detailed information.
      cloudoutboundmailer-use-mail_list_recipient_en
      • Email delivery details
        • Project ID: ID of email delivery project
        • Request ID: ID of email delivery request
        • Request date/time: the date and time when email delivery is requested
        • Delivery date/time: the date and time when the email is delivered
        • reserved date/time: the date and time when email delivery is reserved
        • Delivery status: current email delivery status For more details, refer to Delivery status.
        • Mail ID: ID of email requested to be sent
        • Template ID: ID of template when using the mail template
        • Template Name: name of template when using the mail template
      • Receipt information
        • Address: email address of recipient
        • Receipt: whether the recipient receives the email
        • Rejection: whether the recipient requests to reject the email
        • Delivery result code: delivery result code recorded in the system. For more details, refer to Delivery result code.
        • Number of redelivery: the number of resending the email
        • Received date/time: the date and time when the recipient receives the email
        • Rejection date/time: the date and time when the recipient requests to reject the email
      • Email content
        • Title: title of the email
        • Content: content of the email Click the [View content] button to view.
        • Attachment: attached file of the email

    Delivery result code

    The following describes the delivery result code displayed on the list.

    CodeDescription
    CANCELED_MAILCancel delivery
    CONNECTION_ABNORMALTemporary delivery failure due to abnormal connection
    CONTENT_HAS_TAG_FORMDelivery failure due to a replacement tag included in the mail content
    EMPTY_BODY_CONTENTFailed to send because the email body could not be configured due to a system error
    MAILBOX_ABNORMALTemporary delivery failure due to abnormal recipient's inbox
    MAILBOX_ERRORDelivery failure due to an error in the recipient's inbox
    MAIL_CONTENTS_ERRORDelivery failure due to a mail content error
    MAIL_SENTDelivery successful
    MIME_MESSAGE_CREATE_FAILFailed to send because MIME message could not be created due to a system error
    NETWORK_ABNORMALTemporary delivery failure due to abnormal networks
    NETWORK_ERRORDelivery failure due to a network error
    NONEXISTENT_DOMAIN_ADDRESSFailed to send because the recipient domain does not exist
    RECEIVE_MAIL_SERVICE_ABNORMALTemporary delivery failure due to recipient's abnormal mail service
    RECEIVE_MAIL_SERVICE_ERRORDelivery failure due to a recipient's mail service error
    RECIPIENT_ADDRESS_ERRORDelivery failure due to a recipient address error
    RESENDING_MAILResending
    RESEND_MAIL_FAILDelivery failure due to excessive number of resending attempts
    SECURITY_AND_POLICY_ABNORMALTemporary delivery failure due to abnormal security and policy
    SECURITY_AND_POLICY_ERRORDelivery failure due to security and policy errors
    SEND_BLOCK_ADDRESSBlocked because the delivery request was made to a recipient who blocks the delivery
    SMTP_ABNORMALTemporary delivery failure due to abnormal SMTP with the recipient
    SMTP_ERRORDelivery failure due to an SMTP error with the recipient
    TEST_MAIL_SENDSending test email of system
    UNDEFINED_ERRORDelivery failure due to an undefined error
    UNKNOWN_CAUSE_FAILDelivery failure due to an unknown error occurred in or out of the system
    UNKNOWN_DOMAIN_ADDRESSDelivery failure due to requests being made to unknown or blocked domains
    UNSUBSCRIBE_ADDRESSBlocked because the delivery request was made to a recipient who rejects the email
    UNSUPPORTED_ENCODING_ADDRESSDelivery failure due to a failure in encoding the recipient's address

    List by emails

    You may view the list by emails by clicking the number of recipients from the list by request or clicking the [View list by emails] button in the detailed content. The following describes how to view the list by emails.

    1. From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
    2. Click the Mailing list menu.
    3. Enter or select the search conditions in the [List by request] tab, and then click the [Search] button.
    4. Click the number of recipients of the item or the [View list by emails] button in the detailed content.
    5. Enter or select the search conditions in the search window on the list by emails page, and then click the [Search] button.
    6. When the mailing list appears, check the summarized information or click an item to check the detailed information.
      cloudoutboundmailer-use-mail_list_mail_en
      • Email delivery details
        • Project ID: ID of email delivery project
        • Request ID: ID of email delivery request
        • Request date/time: the date and time when email delivery is requested
        • Delivery date/time: the date and time when the email is delivered
        • Reserved date/time: the date and time when email delivery is reserved Click the [Cancel reserved delivery] button to cancel reserved delivery.
        • Delivery status: current email delivery status For more details, refer to Delivery status.
        • Mail ID: ID of email requested to be sent
        • Template ID: ID of template when using the mail template
        • Template Name: name of template when using the mail template
        • Request IP: IP that requests email delivery
      • Receipt information
        • Address: email address of recipient
        • Receipt: whether the recipient receives the email
        • Received date/time: the date and time when the recipient receives the email
        • Delivery result code: delivery result code recorded in the system. For more details, refer to Delivery result code.
      • Email content
        • Title: title of the email
        • Content: content of the email Click the [View content] button to view.
        • Attachment: attached file of the email

    Download mailing list

    The following describes how to download the mailing list data currently being viewed as an Excel file.

    1. From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
    2. Click the Mailing list menu.
    3. Check the list by selecting or entering the search conditions after selecting a tab.
    4. While the list is displayed, click the [Request download/list] button.
    5. From the Excel download list pop-up window, click the [Request to create file] button.
      • Please note that it may take time to create a file, depending on the data size.
      • You may download the created file for a week, and then it will expire.
    6. Click the [Download] button.
      • The data is downloaded to the local PC.
    7. Click the [OK] button.

    Send email

    The following describes how to send a general email or an advertising email.

    Note

    You may easily send an email by registering recipients as a group to contacts or composing a mail template in advance.

    • For details on how to register a recipient to the contacts, please refer to Address book.
    • For details on how to use a mail template, please refer to Manage templates.
    1. From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
    2. Click the Mailing list menu.
    3. Click the [Send] button.
    4. When the Send email page appears, select whether to use a template.
      • If you activate template Use, then select a template to use by clicking the [Load] button.
    5. Select the type of emails from the Mail type.
      • General email: send as a general email.
      • Advertising email: the email is classified as an advertising email and an advertisement mark is added to the head of the title. You may set an unsubscribe message. Click the [Delivery notice] to view the details on the advertising email.
    6. Enter sender's name, sender's email address, and the title of email.
      • When using the template, the input field is automatically filled. To modify the entered information, deactivate template Use while loading the template.
      • If there is a replacement tag in ${tagname} format in the email title, then you may enter the tag after composing the email.
    7. To attach a file, drag and drop the file to the Attachment field or select the file by clicking the [Add file] button.
      • Attachment size: Up to 10 MB per file, total 20 MB (including image files added to the email body)
      • File extensions that cannot be attached: .bat, .cmd, .com, .cpl, .exe, .scr, .js, .vbs, .ocx, .pif, .msi, .efi, .fon, .drv, .dll, .sys, .app, .dmg, .ipa, .apk, .jar, .wsh, .reg, .hlp, .lnk, .wsf, .scf, .swf, .cab
      • Email delivery may fail if you attach a compressed file (.zip, .rar) including the file that cannot be attached.
    8. Compose the content of email.
      • You may compose by selecting a style from Editor, HTML, and TEXT.
      • When using the template, the input field is automatically filled. To modify the entered information, deactivate template Use while loading the template.
    9. Select a delivery type from the Bulk delivery type and enter recipient information.
      TypeDescription
      Individual deliveryIndividually send emails to multiple recipients
      • Recipient Allowed to enter up to 1,000 addresses
      • Multiple input is available after clicking the [Bulk input] button and divide by [Tab]/[Space]/[Enter] keys or semicolons (;)
      GeneralSend as a general email displaying a receiving address
      • The advertising email cannot select the General type
      • Not allowed to use meta information tags
      • Recipient Allowed to enter up to 1,000 addresses
      • CC Able to enter up to 30 addresses
      • BCC Allowed to enter up to 30 addresses
      • Multiple input is available after clicking the [Bulk input] button and divide by [Tab]/[Space]/[Enter] keys or semicolons (;)
      Bulk email delivery via Upload FilesSend emails to more than 1,000 recipients or send emails personalized to each recipient through a user replacement tag
      • Download an Excel form by clicking the [Download input form for bulk delivery] button
      • Enter recipient addresses (up to 100,000) and replacement tags in the downloaded file and save
      • Upload form file by clicking the [Select file for bulk delivery] button
      Group combination bulk deliverySend emails using a registered recipient group or send emails without limitations on the number of recipients
      • Click the [Select group] button to select multiple groups
      • Select Combination filter ways
        • AND: set only addresses commonly included in all selected groups to recipients
        • OR: set addresses included in any one of the selected groups to recipients
        • [Request download combination result/list]: View recipients by downloading the result list to which the combination filter is applied
    10. If you want reserved delivery, then mark the Reserved delivery checkbox and select the date and time of delivery.
      • In the mailing list, the Queued for delivery status is displayed and you may cancel the delivery or perform immediate delivery.
      • You may set the date/time of reserved delivery up to 30 days later.
    11. Click the [Send] button.
      • To send the email after checking the content of email, click the [Send after confirmation] button. In the mailing list, the Queued for delivery status is displayed and you may cancel the delivery or perform immediate delivery.
    12. If there is a replacement tag in the title or content of email, then enter the tag in the replacement tag input pop-up window and click the [OK] button.

    Use replacement tag

    You may send personalized content using a replacement tag in the title and content of email. The replacement tag is divided into a user-defined replacement tag and a meta information tag. The descriptions thereof are as follows.

    User-defined replacement tagMeta information tag
    ${tagname} form#{tagname} form
    The user inputs the replacement value.Automatically replace through meta information for each email
    No limitations on the number of inputs and tag namesUse only a designated value
  • RECIPIENT_NAME: name of recipient
  • RECIPIENT_ADDRESS: email address of recipient
  • SENDER_NAME: sender's name
  • SENDER_ADDRESS: email address of sender
  • UNSUBSCRIBE_URL: URL link to unsubscribe
  • Allowed to send emails as all users input tagsSend emails after automatically collecting the tags and replacing (The values for RECIPIENT_NAME, SENDER_NAME may not be designated. In this case, they will be replaced with a null value.)
    Available in all types of Bulk delivery divisionIf you select the Bulk delivery division as the General, then you may not use it.

    Example 1: apply the common user-defined replacement tag to all recipients

    Introduce an example of applying the common user-defined replacement tag to all recipients.

    Apply from console

    The following is how to apply from the console.

    1. Enter the replacement tag in the title or content of email.
    2. From the bulk delivery division, select Individual delivery or Group combination bulk delivery and designate recipients.
    3. Click the [Send] or [Send after confirmation] button.
    4. Enter the tag in the Enter replacement tag pop-up window, and then click the [OK] button.

    Apply from API

    To apply from the API, enter the following JSON code in the requestBody when you request mail delivery.

    {
      "senderAddress":"no_reply@company.com",
      "senderName":"Admin",
      "title":"This is the notification of the ${SEQ}th event.",
      "body":"Hello, #{RECIPIENT_NAME}! We hold our ${SEQ}th customer appreciation event... <br /> <a href='#{UNSUBSCRIBE_URL}' target='_blank'>Unsubscribe</a>",
      "parameters":{
         "SEQ":"3"
      },
      "recipients":[
        {
          "address":"hongildong@naver_.com",
          "name":"Gildong Hong",
          "type":"R"
        },
        {
          "address":"chulsoo@daum_.net",
          "name":"Cheolsu Kim",
          "type":"R"
        }
      ],
      "individual":true
    }
    

    In the code above, the user-defined replacement tag input to the title and content is identically applied to all recipients. Different content is applied when the meta information tags are personalized. The following describes attributes included in the code.

    • senderAddress: address of sender A value automatically input to the #{SENDER_ADDRESS} location.
    • senderName: Sender's name A value automatically input to the #{SENDER_NAME} location.
    • title: email title Including the user-defined replacement tag ${SEQ}.
    • body: email content Including the recipient name, the link to unsubscribe, which is a meta information tag, and the user-defined replacement tag ${SEQ}.
    • parameters: This is a replacement parameter to be applied to all recipients. A JSON object with a key as a replacement tag and a value corresponding to the replacement tag.
    • recipients: list including one or more recipients
      • address: recipient's address A value automatically input to the #{RECIPIENT_ADDRESS} location.
      • name: recipient's name A value automatically input to the #{RECIPIENT_NAME} location.
      • type: recipient type If the individual value is true, then you may designate "R" (Recipient). If the individual value is false, then you may designate "R" (Recipient), "C"(CC), and "B"(BCC).
    • individual: whether to send an individual email to each recipient If the value is true, then CC and BCC are ignored and emails are individually sent to each recipient.

    Example 2: apply the user-defined replacement tags to all recipients, respectively

    Introduce an example of applying the user-defined replacement tags to all recipients, respectively.

    Apply from console

    The following is how to apply from the console.

    1. Enter the replacement tag in the title or content of email.
    2. Select Bulk delivery via Upload Files from the bulk delivery division.
    3. Click the [Download input form for bulk delivery] button to download an Excel form.
    4. Save the form file after entering recipient's addresses and replacement tags.
    5. Click the [Select file for bulk delivery] button to upload the form file.
    6. Click the [Send] or [Send after confirmation] button.

    Apply from API

    To apply from the API, enter the following JSON code in the requestBody when you request mail delivery.

    {
      "senderAddress":"no_reply@company.com",
      "senderName":"Admin",
      "title":"Hello, #{RECIPIENT_NAME}. We inform you that your grade has been changed.",
      "body":"Your grade has been changed from ${BEFORE_GRADE} to ${AFTER_GRADE}. <br /> <a href='#{UNSUBSCRIBE_URL}' target='_blank'>Unsubscribe</a>",
      "recipients":[
        {
          "address":"hongildong@naver_.com",
          "name":"Gildong Hong",
          "type":"R",
          "parameters":{
            "BEFORE_GRADE":"SILVER",
            "AFTER_GRADE":"GOLD"
          }
        },
        {
          "address":"chulsoo@daum_.net",
          "name":"Cheolsu Kim",
          "type":"R",
          "parameters":{
            "BEFORE_GRADE":"BRONZE",
            "AFTER_GRADE":"SILVER"
          }
        }
      ],
      "individual":true
    }
    

    In the code above, the meta information tag of the title is differently applied to each recipient. The user-defined replacement tag input for the content is personalized and applied differently. The following describes attributes included in the code.

    • senderAddress: address of sender A value automatically input to the #{SENDER_ADDRESS} location.
    • senderName: Sender's name A value automatically input to the #{SENDER_NAME} location.
    • title: email title Including recipient's name, which is a meta information tag.
    • body: email content Including the link to unsubscribe, which is a meta information tag, and user-defined tags ${BEFORE_GRADE} and ${AFTER_GRADE}.
    • recipients: list including one or more recipients
      • address: recipient's address A value automatically input to the #{RECIPIENT_ADDRESS} location.
      • name: recipient's name A value automatically input to the #{RECIPIENT_NAME} location.
      • type: recipient type If the individual value is true, then you may designate "R" (Recipient). If the individual value is false, then you may designate "R" (Recipient), "C"(CC), and "B"(BCC).
      • parameters: replacement parameter to be applied to each recipient. A JSON object with a key as a replacement tag and a value corresponding to the replacement tag.
    • individual: whether to send an individual email to each recipient If the value is true, then CC and BCC are ignored and emails are individually sent to each recipient.

    Email management

    The additional management tasks below may be performed in the [List by request] tab of the mailing list page.

    • Immediately send an email queued for delivery
    • Cancel delivery

    Immediately send an email queued for delivery

    You may immediately send an email Queued for delivery by processing the reserved delivery or delivery after confirmation. The following describes immediate delivery.

    Note
    • In case of reserved delivery email, if you perform immediate delivery, then the email is sent at the current time, rather than the reserved time.
    • You may not immediately send the email queued for delivery that is registered more than 30 days before.
    1. Search the email queued for delivery from the [List by request] tab of the mailing list page.
      cloudoutboundmailer-use-mail_list_pending_en
    2. Click the [Send immediately] button of the email for immediate delivery.
    3. From the confirmation pop-up window, click the [OK] button.

    Cancel delivery

    You may cancel sending emails in the Preparing to deliver, Queued for delivery, or Sending statuses. Cancellation of delivery by status works as follows.

    • Preparing to deliver: The delivery request information is being saved in Cloud Outbound Mailer. When you request to cancel delivery, only the status of the information already saved will change to Delivery canceled, while the information that has not yet been saved will not be saved.
    • Queued for delivery: Changes the delivery request information saved in Cloud Outbound Mailer to Delivery canceled.
    • Sending: Since the email is being sent, the emails that have already been sent will remain as Sent and emails that have not been sent will be changed to Delivery canceled.
    Note

    You may not cancel an email that has already been sent.

    The following describes how to cancel the delivery.

    1. Search emails in the Preparing to deliver, Queued for delivery, and Sending statuses from the [List by request] of the mailing list page.
    2. Click the [Cancel delivery] button of the email to cancel.
    3. From the confirmation pop-up window, click the [OK] button.
      • The status of the email changes to Delivery canceled.

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