Send block list
- Print
- PDF
Send block list
- Print
- PDF
Article Summary
Share feedback
Thanks for sharing your feedback!
Available in Classic and VPC
If you get a hard bounce result when sending an email, then the system registers the recipient's email address to the send block list.
- The address on the send block list is retained for 7 days (168 hours) by default, and you may change the retention time.
- If you changes the retention time for blocking, then the change is applied to the addresses registered after the change and the retention time for the existing addresses on the list remains unchanged.
Note
The hard bounce is a result code that fails to send an email due to a permanent reason. Even if you attempt to resend it, you may fail to send it.
The delivery result codes included in the hard bounce are as follows.
| Code | Description |
|---|---|
| MAILBOX_ERROR | Delivery failure due to an error in the recipient's inbox |
| MAIL_CONTENTS_ERROR | Delivery failure due to a mail content error |
| NETWORK_ERROR | Delivery failure due to a network error |
| RECEIVE_MAIL_SERVICE_ERROR | Delivery failure due to a recipient's mail service error |
| RECIPIENT_ADDRESS_ERROR | Delivery failure due to a recipient address error |
| SECURITY_AND_POLICY_ERROR | Delivery failure due to security and policy errors |
| SMTP_ERROR | Delivery failure due to an SMTP error with the recipient |
If you send an email to an address on the send block list, then the delivery is blocked with the result code SEND_BLOCK_ADDRESS.
Send block list page
To access the Send block list menu, from the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer > Send block list menus, in that order.
The send block list page is laid out as follows.
| Field | Description |
|---|---|
| ① Menu name | Name of the menu currently being viewed |
| ② Basic features | Features displayed upon the initial entry to the Send block list menu |
| ③ Search window | Search by entering the email address. To cancel the search, click the [Reset] button. |
| ④ Set default retention time for delivery block | Change the retention time for blocking delivery from the system. (Refer to Change retention time for blocking delivery) |
View send block list
The send block list only appears when the send block history is checked by searching the address in the search window.
The following describes how to check the send block list by searching the address.
- From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
- Click the Send block list menu.
- Enter the email address to search.
- Check the send block status and history of the address that you searched.
- If the address that you searched is in the Blocked status, then you may check a history of list addition and the expected time to be deleted.
- If you click the [View] button of the Delivery result message, then the delivery result message recorded in the system is displayed.
- If you click the [Remove from send block list] button, then you may immediately cancel the delivery block.
- If the address that you searched is in the Unblocked status, then you may check a history of list addition and deletion.
- If you click the [View] button of the Delivery result message, then the delivery result message recorded in the system is displayed.
- If the address that you searched is in the Blocked status, then you may check a history of list addition and the expected time to be deleted.
Change retention time for delivery block
The following describes how to change the default retention time for delivery block in the system.
- From the NAVER Cloud Platform console, click the Services > Application Services > Cloud Outbound Mailer menus, in that order.
- Click the Send block list menu.
- Click the [Set default retention time for delivery block] button.
- If the setting pop-up window appears, then you can modify the input time.
- The unit of time may be set by day or time.
- You may set the time longer than 7 days (168 hours).
- Click the [Yes] button.
- From the completion pop-up window, click the [OK] button.
Was this article helpful?