Available in Classic and VPC
You can create and manage templates to use when sending mails.
Manage templates screen
To access the Manage templates menu, on the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer > Manage templates in order.
The Manage templates screen is laid out as follows:

| Area | Description |
|---|---|
| ① Menu name | Name of the menu currently being viewed |
| ② Basic features | Features displayed when entering the Manage templates menu for the first time
|
| ③ Category feature | Features related to categories for template classification
|
| ④ Category tree | Created categories and the list of included mail templates |
| ⑤ Template details area | View template content
|
| ⑥ JSON conversion feature |
|
- If you edit and save a template that was created before the new editor was applied on October 17, 2024 (GMT + 09:00), the existing content may not be preserved.
- You can continue to use existing templates that have not been edited. However, if you need to edit an existing template, register a new one instead.
Create template category
To create a template category, follow these steps:
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- Enter the category name in the category name input field at the top of the screen.
- You can use Korean, English uppercase and lowercase letters, numbers, periods (.), underscores (_), and hyphens (-), up to 100 characters
- Once a value is entered, the [Create] button will be enabled
- Click the [Create] button.
Create template
To create a new mail template, follow these steps:
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- Click the [Register template] button.
- To add a template within a created category, select the category in the category tree and then click the [Register template] button.
- If no category is selected, the template will be added without a category.
- Create a template.
- Template name: enter the template name
- You can use Korean, English uppercase and lowercase letters, numbers, periods (.), underscores (_), and hyphens (-), up to 100 characters
- Description: enter a template description
- Up to 300 bytes can be entered
- Sender name: enter the sender's name that will be displayed when the mail is sent
- Up to 69 bytes can be entered
- Sender mail address: enter the sender's mail address that will be displayed when the mail is sent
- Subject: enter the mail subject
- Up to 500 bytes can be entered
- You can use substitution tags in the format ${tag name}
- Enter the mail content in the input window
- Select the input style among Editor/HTML/TEXT
- You can use substitution tags in the format ${tag name}
- Template name: enter the template name
- Click the [Register] button.
- You can change the category of a registered template by dragging the template in the category tree.
For more information on how to use substitution tags in the ${tag name} format, see Using substitution tags.
Creating templates with HTML
You can build templates by entering HTML tags directly in the input field. When creating a template, you can only use the HTML tags and attributes allowed by the provided editor, as listed below:
| Tag type | Allowed tags |
| -------------- | -------------------------------------------------------- ----------------------------------------------------------- |
| Text content tags | blockquote, dd, div, dl, dt, figcaption, hr, li, ol, p, pre, ul |
| Inline text tags | a, b, br, cite, code, em, i, s, small, span, strong, sub, sup, time, u, del, font |
| Multimedia tags | img |
| Content section tags | address, article, aside, footer, h1, h2, h3, h4, h5, h6, header, hgroup, nav, section |
| Table tags | caption, col, colgroup, table, tbody, td, tfoot, th, thead, tr |
| Form tags | input, button |
List of allowed attributes
The following attributes can be used across all tags:
align,bgcolor,border,checked,colspan,contenteditable,width,height,href,color,rowspan,span,src,style,target,class,cellpadding,cellspacing,type
Allowed schemas
The following schemas can be used for URLs or links:
http,https,ftp,mailto,data
For more information on tags and attributes, see the following HTML References:
View template content
To view a created template and enter recipient and substitution tag values to preview the actual mail that will be sent, follow these steps:
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- Select the template whose contents you wish to check from the category tree and click the [View content] button when the template details screen appears.
- In the content view popup window, enter the recipient's mail address.
- If the template contains substitution tags, enter the values for those tags as well.
- Click the [Preview] button.
- You can view the mail that will be sent to the recipient.
Exporting template (JSON)
To export a template registered in the Cloud Outbound Mailer to a JSON file, follow these steps:
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- Click the [Create JSON download request/list] button.
- In the Template JSON download list popup window, click the [Request file creation] button.
- Depending on the data size, it may take some time to generate the file.
- The generated file can be downloaded for one week before it expires.
- Click the [Download] button.
- The data will be downloaded to your local PC.
- Click the [OK] button.
Importing template (JSON)
To import a template written in JSON into the Cloud Outbound Mailer, follow these steps:
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- Click the [Import] button.
- Locate and select the JSON file you wish to upload in the file explorer window, then click the [Open] button.
- Uploaded templates can be viewed in the category tree.
- <example> JSON syntax for adding categories and templates
{
"contents": [
{
"name": "test_1",
"type": "CATEGORY",
"childList": [
{
"name": "test1",
"type": "TEMPLATE",
"senderAddress": "test@test.com",
"title": "test",
"body": "<p>test</p>",
"description": ""
},
{
"name": "test2",
"type": "TEMPLATE",
"senderAddress": "test@test.com",
"title": "test2",
"body": "<p>test2</p>",
"description": ""
}
]
}
]
}
Delete category/template
To delete a registered category or template, follow these steps:
- Categories that contain a template or a subcategory cannot be deleted.
- Deleting a template makes it unavailable for mail sending, but the template itself will not be deleted. It remains in the tree with a strikethrough, and a [Recovery] button appears when the template is clicked. Clicking the [Recovery] button removes the strikethrough, making the template available for mail sending.
- On the NAVER Cloud Platform console, click
> Services > Application Services > Cloud Outbound Mailer in order. - Click the Manage templates menu.
- To delete a category or template from the category tree, select the desired item and click the [Delete] button.
- Click the [OK] button in the notification popup window.
- For templates, they will appear with a strikethrough in the category tree. The [Delete] button will change to the [Recovery] button when clicked.
- For categories, they will be immediately removed from the category tree.