Creating CLOVA Aicalls

Available in Classic and VPC

Contact Center creation process

When the preliminary work (request for Object Storage and CLOVA Chatbot services subscription) for creating the Contact Center is completed, you can create Contact Centers by using the CLOVA AiCall service.

1. Create Contact Center

You can create Contact Centers with CLOVA AiCall service. You can set the identification information of Contact Centers to create, the service type, the number of channels, depending on the scale of Contact Centers built, and the path of storage to save call records.

2. Issue and register phone number

You can get a phone number to use for customer service. You can select the customer service number from the phone number pool of AiCall service, and assign one per Agent. If you already have a phone number for customer service, then you can register the phone number in CLOVA AiCall to use it as a caller ID. You should submit your mobile phone number, landline number, and certificate of the communication service use to register the caller ID. Please refer to Support•FAQ on the NAVER Cloud Platform portal website for details on caller ID registration.

3. Create and register customer service scenario

Please register the Chatbot domains to be used for the customer service flow with CLOVA Chatbot service in Contact Centers. AI Callbot provides services to customers based on customer service scenarios set on that Chatbot.

4. Create Agent

Create Agents, AI Callbots that will serve customers on behalf of human counselors. You can set the phone number to be used for customer service, the conversation scenario to serve the user, and the voice information to be used for the conversation with the user when creating Agents.

5. Register campaign target and create campaign

If you select the Outbound service type when creating Contact Center, then the campaign menu is activated. Campaigns are a way of organizing events through which you call and guide customers. When you create campaigns, you specify the call Agent that will be included in the campaign and the campaign target. Based on this information, you can automatically call the campaign target customer during the campaign operation time. If you can't reach the customer, then you can operate various campaigns, such as setting the number of retries.

6. Check dashboard

Once the Contact Center is set and the actual service is in operation, you can check the overall operation status of each Agent of the specific Contact Center on the dashboard of the CLOVA AiCall service builder.