---
title: "Manage campaign"
slug: "clovacarecall-admin-campaign-mgmt-vpc"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-admin-campaign-mgmt-vpc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage campaign

Available in VPC

You can learn about the interface of the **Manage campaign** menu and how to add, edit, and delete campaigns.

## Manage campaign

You can add and manage campaigns.

### Manage campaign interface

The **Manage campaign** interface includes the following components:

![clovacarecall-campaign-mgmt-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-campaign-mgmt-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A18Z&se=2026-11-14T06%3A05%3A18Z&sr=c&sp=r&sig=CxdXTDKoY%2FL%2Ff7iWxL%2BtmgV20V8jz4ROZmDUb3hOb%2BE%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Number of items | Number of items displayed on the list. |
| ③ Basic features | **Manage campaign** features. - **[Add campaign]**: Click to go to the [Add campaign](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%BA%A0%ED%8E%98%EC%9D%B8%EC%B6%94%EA%B0%80) page. - **[Delete campaign]**: Click to [Delete campaign](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%BA%A0%ED%8E%98%EC%9D%B8%EC%82%AD). - **[View options]**: Click to select the number of rows to be displayed on the list. - **[Detailed search]**: Click to filter the list using the search option you selected. - **[Select organization]**: Click to filter the list using the organization you selected. - This feature is only available to some users. - **[Download]**: Click to download the list as an Excel file. - **[Change chatbot settings]**: Click to change the selected campaign’s chatbot settings. - **[Control batch execution]**: Click to control the execution of selected campaign. |
| ④ List | View the list of all registered campaigns. - **Organization name**: Organization name you selected during creation. - **Campaign name**: Campaign name entered at creation. - **Campaign type**: Campaign type selected at creation. - **Registration date and time**: Creation date and time of the campaign. - **Last execution date and time**: Last execution date and time of the campaign. - **Outgoing call interval**: Outgoing call interval of the selected schedule. - **Call start time**: Call start time of the selected schedule. - **Outgoing number**: Outgoing numbers of the selected schedule. - **Number of targets**: Number of selected schedule’s target. - **Progress status**: Displays the progress status of the campaign. - **Pre-progress**: The campaign has not started. - **In progress**: The campaign is in progress. - **Progress ended**: The campaign has ended. - **Control progress**: Control campaign progress status. - **[Start]**: Click to start the selected campaign. - **[Stop]**: Click to stop the selected campaign. |
| ⑤ Additional features | Hover to [Edit campaign](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%BA%A0%ED%8E%98%EC%9D%B8%ED%8E%B8%EC%A7%91) or [Delete campaign](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%BA%A0%ED%8E%98%EC%9D%B8%EC%82%AD%EC%A0%9C). |

### Add campaign

              Note

              

Create a schedule before adding a campaign. For more information, see [**Add schedule**](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%EC%B6%94%EA%B0%80).

To add a campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage campaign** menu.
3. Click **[Add campaign]**.
4. On the **Add campaign** page, enter the basic information of the campaign.
  - **Campaign name**: Enter a campaign name within 30 characters.
  - **Campaign type**: Select the campaign type.
  - **Registered organization**: Select a registered organization in the organization search modal window.
    - This feature is only available to some users.
5. Click the tab to enter the detailed schedule for the campaign.
  - **Set schedule**: Set the schedule for the campaign.
    - **Schedule**
      - Select a schedule not yet added to the campaign from the schedule list modal window.
  - **Chatbot settings**: Configure campaign’s chatbot options.
    - **Greeting message**
      - Default: Default greeting message
      - Manual input: Enter a greeting message within 140 characters.
    - **Department**
      - Organization name: Name of the registered organization you selected.
      - Manual input: Enter an organization name within 20 characters.
    - **Opening message**
      - Default: Default opening message
      - Manual input: Enter an opening message within 140 characters.
    - **Closing message**
      - Default: Default closing message
      - Manual input: Enter a closing message within 140 characters.
    - **Number of utterances**: Select the number of conversation turns (1-20).
  - **Result notification**: Select the user notification for the campaign.
    - **User notification**
      - Enable: Enable the addition of user information.
        - Send notification emails to selected users when the campaign ends.
      - Disable: Disable the addition of user information.
  - **Purposeful conversation**: Select the purposeful conversation for the campaign.
    - **Disaster/Weather notification**
      - Enable: Enable registered organization addresses.
        - Provide disaster/weather notifications during conversations or identify damage.
      - Disable: Disable registered organization addresses.
6. Click **[Save]**.
  - A new campaign is now added.

### Edit campaign

              Note

              

You cannot edit a campaign in progress. Stop the campaign and try again.

To edit a campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage campaign** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A18Z&se=2026-11-14T06%3A05%3A18Z&sr=c&sp=r&sig=CxdXTDKoY%2FL%2Ff7iWxL%2BtmgV20V8jz4ROZmDUb3hOb%2BE%3D) on the campaign to edit, and click **[Edit]**.
  - You cannot edit a campaign in progress.
4. On the **Edit campaign** page, edit the campaign information.
  - For more information about the editable items, see [Add campaign](/docs/en/clovacarecall-admin-campaign-mgmt-vpc#%EC%BA%A0%ED%8E%98%EC%9D%B8%EC%B6%94%EA%B0%80).
5. Click **[Save]**.
  - The campaign information is now edited.

### Delete campaign

To delete a campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage campaign** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A18Z&se=2026-11-14T06%3A05%3A18Z&sr=c&sp=r&sig=CxdXTDKoY%2FL%2Ff7iWxL%2BtmgV20V8jz4ROZmDUb3hOb%2BE%3D) on the campaign to delete, and click **[Delete]**.
4. When the **Delete campaign** popup appears, read the notification and click **[Delete]**.
  - The campaign is now deleted from the list.

### Start campaign

To start a campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage campaign** menu.
3. From the list, click the **[Start]** button on the campaign to start.
4. When the **Start campaign** popup appears, read the notification and click **[Start]**.
  - The campaign starts.
  - You cannot start a campaign when its schedule is canceled or no target is added.

### Stop campaign

To stop a campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage campaign** menu.
3. From the list, click the **[Stop]** button on the campaign to stop.
4. When the **Stop campaign** popup appears, read the notification and click **[Stop]**.
  - The campaign stops.
  - When you stop a campaign, its schedule is canceled after 7 days.