---
title: "Campaign status"
slug: "clovacarecall-admin-campaign-status-vpc"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-admin-campaign-status-vpc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign status

Available in VPC

You can learn about the interface of the **Campaign status** menu and how to view the campaign results.

## Campaign status

You can view the campaign results.

### Campaign status interface

The **Campaign status** interface includes the following components:

![clovacarecall-campaign-status-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-campaign-status-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Number of items | Number of items displayed on the list. |
| ③ Progress | Progress status of the campaign. - **All**: Number of calls registered in the schedules of all ongoing campaigns. - **Completed**: Number of completed (including redials) or connected calls. - **Scheduled**: Number of scheduled outgoing calls. |
| ④ Basic features | **Campaign status** features. - **[Select period]**: Click to select the search period. - **[Detailed search]**: Click to filter the list using the search option you selected. - **[Select organization]**: Click to filter the list using the organization you selected. - This feature is only available to some users. - **[Download]**: Click to download the list as an Excel file. - **[View options]**: Click to select the number of rows to be displayed on the list. - **[Download conversation]**: Click to download the selected call results from the list. - **Conversation record.xlsx**: Click to select options in the download settings modal window. - **Conversation file.wav**: Click to download the voice file. |
| ⑤ Result summary | Summary of the outgoing call records. - **Total number of calls**: Total number of connected and unanswered calls during the selected period. - Click to filter the list with the selected item. - **Connected calls**: Number of calls connected to recipients. - **Unanswered calls**: Number of unanswered calls. - **Completed conversations**: Number of connected calls that reached the closing message. |
| ⑥ Call analysis | Summary of call analysis results. - **Normal**: Number of calls with positive utterances detected. - Click to filter the list with the selected item. - **Abnormal**: Number of calls with negative utterances detected. - Click to filter the list with the selected item. - **Emergency alert**: Number of calls requiring monitoring, such as health issues or help requests. - Click to filter the list with the selected item. |
| ⑦ List | View outgoing campaign call records. - **Organization name**: Name of the organization for the outgoing campaign. - **Campaign name**: Name of the outgoing campaign. - **Date and time**: Date and time of the outgoing calls. - **Outgoing number**: Outgoing numbers for the schedule. - **Number of redials**: Number of redials for the schedule. - **Recipient name**: Names of target recipients in the schedule. - **Mobile phone number**: Mobile phone numbers of target recipients in the schedule. - **Call status**: Call status of the outgoing call records. - **Call ended**: The call was connected and has ended. - **Call in progress**: The call is connected and in progress. - **Not connected**: The call is not connected. - **Conversation completed**: Whether the call has been completed. - **Call attempts**: Number of attempted calls. - **Call duration**: Duration of the connected call. - **Call analysis**: Results of AI analysis on call details. - **Normal**: Positive utterances detected. - **Abnormal**: Negative utterances detected. - **Emergency alert**: Utterances requiring monitoring detected. - **Follow-up action**: Follow-up action type selected at creation. |

### Campaign details popup interface

The **Campaign details** popup includes the following components:

![clovacarecall-campaign-status-detail-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-campaign-status-detail-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D)

| Component | Description |
| --- | --- |
| ① Recipient information | Current recipient information. - **Recipient name**: Name of the selected recipient. - **Organization name**: Name of the selected recipient’s responsible organization. - **Other information**: Other information of the selected recipient. |
| ② Call information | Call information of the recipient. - **Call details**: View the call details of the selected recipient. - ![i-clovacarecall-play](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-play.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D): Play voice file. - ![i-clovacarecall-like](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-like.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D): Click to submit positive feedback. - ![i-clovacarecall-dislike](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-dislike.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D): Click to submit negative feedback. - **Memory details**: Manage memory details of the selected call. - **Follow-up action**: Manage follow-up actions of the selected call. |
| ③ Memo | Manage the recipient’s memo. - ![i-clovacarecall-memo-add](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-memo-add.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D): Click to switch to add memo. |

### Reset memory details

To reset memory details:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Memory details** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the memory details to reset, and click **[Reset]**.
6. When the **Reset memory** popup appears, read the notification and click **[Reset]**.
  - The memory details are reset.

### Edit memory details

To edit memory details:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Memory details** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the memory details to edit, and click **[Edit]**.
6. When **Edit memory details** appears, edit the memory details.
7. Click **[Save]**.
  - The memory details are edited.

### Add follow-up action

              Note

              

You can add only 1 follow-up action for each call.

To add a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. In the **Follow-up action** tab, enter a follow-up action.
  - **Action type**: Select the follow-up action type.
  - **Action details (optional)**: Enter the action details within 500 characters.
6. Click **[Save]**.
  - A new follow-up action is added.

### Edit follow-up action

To edit a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the follow-up action to edit, and click **[Edit]**.
6. When **Edit follow-up action** appears, edit the follow-up action.
  - For more information about the editable items, see [Add follow-up action](/docs/en/clovacarecall-admin-campaign-status-vpc#%ED%9B%84%EC%86%8D%EC%A1%B0%EC%B9%98%EC%B6%94%EA%B0%80).
7. Click **[Save]**.
  - The follow-up action is edited.

### Delete follow-up action

To delete a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the follow-up action to delete, and click **[Delete]**.
6. When the **Delete follow-up action** popup appears, read the notification and click **[Delete]**.
  - The follow-up action is deleted from the list.

### Add memo

To add a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the ![i-clovacarecall-memo-add](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-memo-add.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) icon.
5. When **Add memo** appears, enter a memo.
  - **Memo details**: Enter a memo within 500 characters.
6. Click **[Save]**.
  - A new memo is added.

### Edit memo

To edit a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the memo to edit, and click **[Edit]**.
  - Only memos you added can be edited.
5. When **Edit memo** appears, edit the memo.
  - For more information about the editable items, see [Add memo](/docs/en/clovacarecall-admin-campaign-status-vpc#%EB%A9%94%EB%AA%A8%EC%B6%94%EA%B0%80).
6. Click **[Save]**.
  - The memo is edited.

### Delete memo

To delete a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A17Z&se=2026-11-14T06%3A05%3A17Z&sr=c&sp=r&sig=nTDtKevyLH2MguT360BoQy5B4oWbV2TuHXmWPiXGxpE%3D) on the memo to delete, and click **[Delete]**.
  - Only memos you added can be deleted.
5. When the **Delete memo** popup appears, read the notification and click **[Delete]**.
  - The memo is deleted from the list.