---
title: "Manage recipients"
slug: "clovacarecall-admin-recipient-mgmt-vpc"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-admin-recipient-mgmt-vpc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage recipients

Available in VPC

You can learn about the interface of the **Manage recipients** menu and how to add, edit, and delete recipients.

## Manage recipients

You can add and manage recipients.

### Manage recipients interface

The **Manage recipients** interface includes the following components:

![clovacarecall-recipient-mgmt-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-recipient-mgmt-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Number of items | Number of items displayed on the list. |
| ③ Basic features | **Manage recipients** features. - **[Add recipient]**: Click to go to the [Add recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%B6%94%EA%B0%80) page. - **[Upload recipient]**: Click to open the [Upload recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%97%85%EB%A1%9C%EB%93%9C) modal window. - **[Delete recipient]**: Click to [Delete recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%82%AD%EC%A0%9C). - **[View options]**: Click to select the number of rows to be displayed on the list. - **[Detailed search]**: Click to filter the list using the search option you selected. - **[Select organization]**: Click to filter the list using the organization you selected. - This feature is only available to some users. - **[Download]**: Click to download the list as an Excel file. |
| ④ List | View the list of all registered recipients. - **Organization name**: Organization name you selected during creation. - **Recipient name**: Recipient name entered at creation. - **Mobile phone number**: Recipient’s mobile phone number entered at creation. - **Registration date and time**: Creation date and time of the recipient. - **Last call date and time**: Last call date and time of the recipient. - **Metrics**: Metrics of the recipient’s calls over the past 3 months. - **Total number of calls**: Total number of calls (both connected and unanswered calls). - **Connection rate**: Number of connected calls / Total number of calls. - **Completion rate**: Number of completed conversations / Total number of calls. - **Average answer length**: Average answer length in characters. - **Average call duration**: Average call duration of the connected calls. - **Campaign name**: Campaign name that refers to the schedule included as a call recipient. - **Progress status**: Displays the progress status of the campaign. - **Pre-progress**: The campaign has not started. - **In progress**: The campaign is in progress. - **Progress ended**: The campaign has ended. |
| ⑤ Additional features | Hover to [Edit recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%ED%8E%B8%EC%A7%91), [Delete recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%82%AD%EC%A0%9C), [Pause](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%9D%BC%EC%8B%9C%EC%A4%91%EC%A7%80), or [Resume](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EB%8B%A4%EC%8B%9C%EC%8B%9C%EC%9E%91). |

### Add recipient

To add a recipient:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click **[Add recipient]**.
4. On the **Add recipient** page, enter the basic information of the recipient.
  - **Recipient name**: Enter a recipient name within 20 characters.
  - **Mobile phone number**: Enter the recipient’s mobile phone number.
  - **Other information (optional)**: Enter other information within 30 characters.
  - **Responsible organization**: Select a registered organization in the organization search modal window.
    - This feature is only available to some users.
5. Click **[Save]**.
  - A new recipient is added.

### Upload recipient

To add multiple recipients:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click **[Upload recipient]**.
4. When the **Upload recipient** modal window appears, click **[Upload file]**.
5. Select the Excel file that has recipients information.
6. Check the upload result.
  - **Success**: Successfully saved.
  - **Failed**: Failed to save.
    - Hover to view reasons for failure.
    - ![i-clovacarecall-write](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-write.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D): Click to edit the uploaded recipient information.

### Edit recipient

To edit a recipient:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the recipient to edit, and click **[Edit]**.
4. On the **Edit recipient** page, edit the recipient information.
  - For more information about the editable items, see [Add recipient](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%B6%94%EA%B0%80).
5. Click **[Save]**.
  - The recipient information is edited.

### Delete recipient

To delete a recipient:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the recipient to delete, and click **[Delete]**.
4. When the **Delete recipient** popup appears, read the notification and click **[Delete]**.
  - The recipient is deleted from the list.

### Pause

              Note

              

You can only pause recipients whose campaigns are in progress.

To pause the recipient's participation in the campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the recipient to pause, and click **[Pause]**.
4. When the **Pause participation** popup appears, read the notification and click **[Pause]**.
  - The recipient is excluded from the call list.

### Resume

              Note

              

Only paused recipients can be resumed.

To resume the recipient’s participation in the campaign:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the recipient, and click **[Resume]**.
4. When the **Resume participation** popup appears, read the notification and click **[Resume]**.
  - The recipient is included in the call list.

### Recipient details popup interface

The **Recipient details** popup includes the following components:

![clovacarecall-recipient-detail-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-recipient-detail-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D)

| Component | Description |
| --- | --- |
| ① Recipient information | Current recipient information. - **Recipient name**: Name of the selected recipient. - **Organization name**: Name of the selected recipient’s responsible organization. - **Other information**: Other information of the selected recipient. |
| ② Call information | Call information of the recipient. - **Call details**: View the call details of the selected recipient. - ![i-clovacarecall-play](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-play.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D): Play voice file. - ![i-clovacarecall-like](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-like.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D): Click to submit positive feedback. - ![i-clovacarecall-dislike](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-dislike.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D): Click to submit negative feedback. - **Memory details**: Manage memory details of the selected call. - **Follow-up action**: Manage follow-up actions of the selected call. |
| ③ Memo | Manage the recipient’s memo. - ![i-clovacarecall-memo-add](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-memo-add.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D): Click to switch to add memo. |

### Reset memory details

To reset memory details:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Memory details** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the memory details to reset, and click **[Reset]**.
6. When the **Reset memory** popup appears, read the notification and click **[Reset]**.
  - The memory details are reset.

### Edit memory details

To edit memory details:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Memory details** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the memory details to edit, and click **[Edit]**.
6. When **Edit memory details** appears, edit the memory details.
7. Click **[Save]**.
  - The memory details are edited.

### Add follow-up action

              Note

              

You can add only 1 follow-up action for each call.

To add a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. In the **Follow-up action** tab, enter a follow-up action.
  - **Action type**: Select the follow-up action type.
  - **Action details (optional)**: Enter the action details within 500 characters.
6. Click **[Save]**.
  - A new follow-up action is added.

### Edit follow-up action

To edit a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the follow-up action to edit, and click **[Edit]**.
6. When **Edit follow-up action** appears, edit the follow-up action.
  - For more information about the editable items, see [Add follow-up action](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%ED%9B%84%EC%86%8D%EC%A1%B0%EC%B9%98%EC%B6%94%EA%B0%80).
7. Click **[Save]**.
  - The follow-up action is edited.

### Delete follow-up action

To delete a follow-up action:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the **Follow-up action** tab.
5. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the follow-up action to delete, and click **[Delete]**.
6. When the **Delete follow-up action** popup appears, read the notification and click **[Delete]**.
  - The follow-up action is deleted from the list.

### Add memo

To add a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. Click the ![i-clovacarecall-memo-add](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-memo-add.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) icon.
5. When **Add memo** appears, enter a memo.
  - **Memo details**: Enter a memo within 500 characters.
6. Click **[Save]**.
  - A new memo is added.

### Edit memo

To edit a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the memo to edit, and click **[Edit]**.
  - Only memos you added can be edited.
5. When **Edit memo** appears, edit the memo.
  - For more information about the editable items, see [Add memo](/docs/en/clovacarecall-admin-recipient-mgmt-vpc#%EB%A9%94%EB%AA%A8%EC%B6%94%EA%B0%80).
6. Click **[Save]**.
  - The memo is edited.

### Delete memo

To delete a memo:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage recipients** menu.
3. Click the recipient from the list to open the **Recipient details** popup.
4. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the memo to delete, and click **[Delete]**.
  - Only memos you added can be deleted.
5. When the **Delete memo** popup appears, read the notification and click **[Delete]**.
  - The memo is deleted from the list.