---
title: "Manage schedule"
slug: "clovacarecall-admin-schedule-mgmt-vpc"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-admin-schedule-mgmt-vpc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage schedule

Available in VPC

You can learn about the interface of the **Manage schedule** menu and how to add, edit, and delete schedules.

## Manage schedule

You can add and manage schedules.

### Manage schedule interface

The **Manage schedule** interface includes the following components:

![clovacarecall-schedule-mgmt-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-schedule-mgmt-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Number of items | Number of items displayed on the list. |
| ③ Basic features | **Manage schedule** features. - **[Add schedule]**: Click to go to the [Add schedule](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%EC%B6%94%EA%B0%80) page. - **[Delete schedule]**: Click to [Delete schedule](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%EC%82%AD%EC%A0%9C). - **[View options]**: Click to select the number of rows to be displayed on the list. - **[Detailed search]**: Click to filter the list using the search option you selected. - **[Select organization]**: Click to filter the list using the organization you selected. - This feature is only available to some users. - **[Download]**: Click to download the list as an Excel file. |
| ④ List | View the list of all registered schedules. - **Organization name**: Organization name you selected during creation. - **Registration date and time**: Creation date and time of the schedule. - **Outgoing call interval**: Outgoing call interval selected at creation. - **Number of outgoing calls**: Number of outgoing calls made selected at creation. - **Call start time**: Call start time selected at creation. - **Number of redials**: Number of redials selected at creation. - **Redial interval**: Redial interval selected at creation. - **Number of targets**: Number of targets selected at creation. - **Need to register target recipient**: Click to go to the target registration page. - **Outgoing number**: Outgoing number selected at creation. - **Campaign name**: Campaign name for selected schedule. - **Need to add campaign**: Click to go to the campaign addition page. |
| ⑤ Additional features | Hover to [Edit schedule](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%ED%8E%B8%EC%A7%91) or [Delete schedule](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%EC%82%AD%EC%A0%9C). |

### Add schedule

              Note

              

Create recipients before adding a schedule. For more information, see [**Add recipient**](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%88%98%EC%8B%A0%EC%9D%B8%EC%B6%94%EA%B0%80).

To add a schedule:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage schedule** menu.
3. Click **[Add schedule]**.
4. In the **Add schedule > Select target** page, select the target and click **[Next]**.
  - **Registered organization**: Select a registered organization in the organization search modal window.
    - This feature is only available to some users.
  - **Recipient list**: Display recipients who are not registered in the schedule, from among the recipients of the selected registered organization.
  - **[Select]**: Add the selected recipient to the target list.
  - **Target list**: Display selected targets from the recipient list.
  - **[Exclude]**: Exclude the selected recipient from the target list.
  - **[Next]**: Go to the **Add schedule > Select schedule** page.
  - **[Cancel]**: Go to the **Manage schedule** page.
5. In the **Add schedule > Select schedule** page, select the schedule information.
  - **Outgoing number**: Select a registered outgoing number from the search modal window.
  - **Outgoing call recipient**: Enter the number of outgoing call recipients.
  - **Number of outgoing calls**: Select the number of outgoing calls.
  - **Outgoing call interval**: Select the interval for outgoing calls.
  - **Redial frequency**: Select the redial frequency.
  - **Redial interval**: Select the redial interval.
  - **Select schedule**: Select the day and time for the outgoing call.
  - **[Previous]**: Go to the previous page.
  - **[Apply]**: Go to the **Schedule application completed** page.
6. Click **[Apply]**.
  - A new schedule is added.

### Edit schedule

              Note

              

You cannot edit the schedule of a campaign in progress. Stop the campaign and try again.

To edit a schedule:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage schedule** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the schedule to edit, and click **[Edit]**.
  - You cannot edit the schedule of a campaign in progress.
4. In the **Edit schedule** page, edit the schedule information.
  - For more information about the editable items, see [Add schedule](/docs/en/clovacarecall-admin-schedule-mgmt-vpc#%EC%8A%A4%EC%BC%80%EC%A4%84%EC%B6%94%EA%B0%80).
5. Click **[Change]**.
  - The schedule information is edited.

### Delete schedule

              Note

              

You cannot delete the schedule of a campaign in progress. Stop the campaign and try again.

To delete a schedule:

1. Access the admin console (see [Access admin console](/docs/en/clovacarecall-admin-screen-vpc#%EC%96%B4%EB%93%9C%EB%AF%BC%EC%BD%98%EC%86%94%EC%A0%91%EC%86%8D)).
2. Click the **Manage schedule** menu.
3. From the list, click ![i-clovacarecall-more](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-clovacarecall-more.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A16Z&se=2026-11-14T06%3A05%3A16Z&sr=c&sp=r&sig=4WO3gY53cFaR6nCEKsqqPAmJp2FYnpu0MX7j%2BGZaazs%3D) on the schedule to delete, and click **[Delete]**.
4. When the **Delete schedule** popup appears, read the notification and click **[Delete]**.
  - The schedule is deleted from the list.