---
title: "Analytics"
slug: "clovacarecall-admin-statistics-vpc"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-admin-statistics-vpc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

Available in VPC

You can view analytics on CareCall results, such as call duration and call attempts, by month or organization.

The available analytics features are as follows:

- [Usage status](/docs/en/clovacarecall-admin-statistics-vpc#%EC%9D%B4%EC%9A%A9%ED%98%84%ED%99%A9): View usage status analytics.
- [Connected calls](/docs/en/clovacarecall-admin-statistics-vpc#%EC%97%B0%EA%B2%B0%ED%86%B5%ED%99%94): View call duration, call attempt, and emergency alert analytics for connected calls.

## Usage status analytics

You can view CareCall usage status analytics.

### Monthly analytics interface

The **Monthly analytics** interface includes the following components:

![clovacarecall-statistics-monthly-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-statistics-monthly-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A09Z&se=2026-11-14T06%3A05%3A09Z&sr=c&sp=r&sig=yyX5OBlVTyMafLAzjqT%2B5lyXEn7aO2UMNCseYD9FIHU%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | **Monthly analytics** features. - **[Detailed search]**: Click to filter the list using the search option you selected. - **[Download]**: Click to download the list as an Excel file. |
| ③ List | View monthly analytics. - **Month**: Month. - **Outgoing calls** - **Total number of calls**: Total number of connected and unanswered calls during the selected period. - **Number of connected calls**: Number of calls connected to recipients. - **Number of unanswered calls**: Number of unanswered calls. - **Connection rate**: Number of connected calls / Total number of calls. - **Number of completed conversations**: Number of connected calls that reached the closing message. - **Completion rate**: Number of completed conversations / Total number of calls. - **Number of recipients**: Number of unique recipients after deduplication. - **Average call duration**: Average call duration of the connected calls. - **Total call duration**: Total duration of all connected calls. |

### Organizational analytics interface

The **Organizational analytics** interface includes the following components:

![clovacarecall-statistics-organization-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-statistics-organization-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A09Z&se=2026-11-14T06%3A05%3A09Z&sr=c&sp=r&sig=yyX5OBlVTyMafLAzjqT%2B5lyXEn7aO2UMNCseYD9FIHU%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | **Organizational analytics** features. - **[Select period]**: Click to select the search period. - **[Download]**: Click to download the list as an Excel file. |
| ③ List | View organizational analytics. - **Organization name**: Name of the organization for which analytics were aggregated. - **Outgoing calls** - **Total number of calls**: Total number of connected and unanswered calls during the selected period. - **Number of connected calls**: Number of calls connected to recipients. - **Number of unanswered calls**: Number of unanswered calls. - **Connection rate**: Number of connected calls / Total number of calls. - **Number of completed conversations**: Number of connected calls that reached the closing message. - **Completion rate**: Number of completed conversations / Total number of calls. - **Number of recipients**: Number of unique recipients after deduplication. - **Average call duration**: Average call duration of the connected calls. - **Total call duration**: Total duration of all connected calls. |

## Connected call analytics

You can view connected call analytics.

### Call duration analytics interface

The **Call duration analytics** interface includes the following components:

![clovacarecall-statistics-call-time-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-statistics-call-time-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A09Z&se=2026-11-14T06%3A05%3A09Z&sr=c&sp=r&sig=yyX5OBlVTyMafLAzjqT%2B5lyXEn7aO2UMNCseYD9FIHU%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | **Call duration analytics** features. - **[Select period]**: Click to select the search period. - **[Download]**: Click to download the list as an Excel file. |
| ③ List | View call duration analytics. - **Organization name**: Name of the organization for which analytics were aggregated. - **Number of connected calls**: Number of connected calls by call duration. |

### Call attempt analytics interface

The **Call attempt analytics** interface includes the following components:

![clovacarecall-statistics-call-attempt-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-statistics-call-attempt-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A09Z&se=2026-11-14T06%3A05%3A09Z&sr=c&sp=r&sig=yyX5OBlVTyMafLAzjqT%2B5lyXEn7aO2UMNCseYD9FIHU%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | **Call attempt analytics** features. - **[Select period]**: Click to select the search period. - **[Download]**: Click to download the list as an Excel file. |
| ③ List | View call duration analytics. - **Organization name**: Name of the organization for which analytics were aggregated. - **Number of connected calls**: Number of connected calls by call attempt. |

### Emergency alert analytics interface

The **Emergency alert analytics** interface includes the following components:

![clovacarecall-urgent-alert-statistics-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-urgent-alert-statistics-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A09Z&se=2026-11-14T06%3A05%3A09Z&sr=c&sp=r&sig=yyX5OBlVTyMafLAzjqT%2B5lyXEn7aO2UMNCseYD9FIHU%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | **Emergency alert analytics** features. - **[Select period]**: Click to select the search period. - **[Download]**: Click to download the list as an Excel file. |
| ③ List | View call duration analytics. - **Organization name**: Name of the organization for which analytics were aggregated. - **Number of connected calls**: Number of connected calls by emergency alert type. |