---
title: "Contact Center"
slug: "clovacarecall-contactcenter"
tags: ["CLOVA CareCall", "Contact Center"]
updated: 2026-09-17T09:33:50Z
published: 2026-09-17T09:33:50Z
canonical: "guide.ncloud-docs.com/clovacarecall-contactcenter"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Center

Available in VPC

You can learn about the interface of the **Contact Center** menu and how to create, edit, and delete a Contact Center.

## Contact Center

You can create and manage a Contact Center.

### Contact Center interface

The Contact Center interface includes the following components:

![clovacarecall-contact-center-screen_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/clovacarecall-contact-center-screen_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A05%3A13Z&se=2026-11-14T06%3A05%3A13Z&sr=c&sp=r&sig=9DZwOMzVwLLlv6WmQ1RXe9Xc4vPrXA7DFkBvmz4pYjA%3D)

| Component | Description |
| --- | --- |
| ① Menu name | Current menu name. |
| ② Basic features | Features displayed when first entering the **Contact Center** menu. - **[Create Contact Center]**: Click to [Create Contact Center](/docs/en/clovacarecall-contactcenter#ContactCenter%EC%83%9D%EC%84%B1). - **[Learn more]**: Go to the CLOVA CareCall overview page. - **[Refresh]**: Reload the Contact Center page. |
| ③ Post-creation features | Features available after creating a Contact Center, enabled when the Contact Center is selected. - **[Edit Contact Center]**: Click to [Edit Contact Center description](/docs/en/clovacarecall-contactcenter#ContactCenter%EC%88%98%EC%A0%95). - **[Delete Contact Center]**: Click to [Delete Contact Center](/docs/en/clovacarecall-contactcenter#ContactCenter%EC%82%AD%EC%A0%9C). |
| ④ Search bar | Search for a Contact Center by entering the Contact Center name. |
| ⑤ Contact Center list | List of created Contact Centers. - **Contact Center ID**: Unique ID assigned to each Contact Center. - **Contact Center name**: Name used to manage the Contact Center, entered at creation. - **Number of campaigns**: Number of campaigns created in the Contact Center. - **Total number of recipients**: Total number of recipients across all campaigns registered in the Contact Center. - **Creation date**: Date and time when the Contact Center was created. |

### Create Contact Center

A Contact Center is the basic unit for using CLOVA CareCall. To create a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to **Menu** > **All Services** > **AI Services** > **CLOVA CareCall**.
2. Navigate to **Contact Center**.
3. Click **[Create Contact Center]**.
4. When the Contact Center creation interface appears, enter the Contact Center information.
  - **Contact Center name**: Enter up to 50 characters for the management of the Contact Center.
    - You can only enter Korean, English uppercase and lowercase letters, numbers, and '-'.
    - Enter a unique name that does not duplicate an existing Contact Center name.
    - You cannot change the Contact Center name after it is created.
  - **Contact Center description**: Enter the description for the Contact Center.
5. Click **[Save]**.
  - The Contact Center is created and appears in the list.

### Edit Contact Center

You can edit the description of a Contact Center. To edit a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to **Menu** > **All Services** > **AI Services** > **CLOVA CareCall**.
2. Navigate to **Contact Center**.
3. In the Contact Center list, click to select the Contact Center you want to edit.
4. Click **[Edit Contact Center]**.
5. In the Contact Center creation interface, edit the description and click **[Edit]**.
  - You cannot change the Contact Center name.
6. In the notification popup, click **[OK]**.

### Delete Contact Center

If a Contact Center is no longer needed, you can delete it from the list.

              Caution

              

Be careful when you delete a Contact Center because all the data associated with it is deleted as well.

To delete a Contact Center:

1. In the VPC environment of the NAVER Cloud Platform console, navigate to **Menu** > **All Services** > **AI Services** > **CLOVA CareCall**.
2. Navigate to **Contact Center**.
3. In the Contact Center list, select the Contact Center you want to delete.
4. Click **[Delete Contact Center]**.
5. In the notification popup, click **[OK]**.
  - The Contact Center is deleted and removed from the list.