Available in VPC
Familiarize yourself with these key terms to get the most out of CLOVA CareCall.
CLOVA CareCall admin console
A separately provided web service to access the detailed features of CLOVA CareCall, which can be used after registering for a separate membership.
Phone Call (Call)
An AI phone call made to check the health and well-being of campaign recipients during the execution of a campaign.
Recipient
A person in need of care who will receive outbound calls from the AI based on the execution of the campaign.
Schedule
Set the number of calls, frequency, and time so that the AI can make periodic calls to check the health and well-being of recipients at the specified times. If the call is not connected, it will be retried according to the configured number of retries and intervals.
Campaign
Configure an event to call the recipient at a specific time
Contact Center
A basic unit for using CLOVA CareCall, created and managed in the NAVER Cloud Platform Console.
For additional terms, see Glossary on the NAVER Cloud Platform portal.