CLOVA CareCall glossary

Available in VPC

To use CareCall, you need to be familiar with a few terms. The terms and their explanations are listed below.

CLOVA CareCall builder

A separately provided web service to access the detailed features of CLOVA CareCall, which can be used after registering for a separate membership.

Phone Call (Call)

An AI phone call made to check the health and well-being of campaign recipients during the execution of a campaign.

Campaign

By setting the frequency and time, you can have the AI call the recipient periodically at a set time to check their health and well-being. If the call is unsuccessful, it will be retried based on the specified number of retries.

Campaign administrator

The person who manages the campaign.

Campaign recipient group (Recipient group)

A group of people in need of care who will receive calls from the AI based on the settings of the campaign you created.

Campaign recipient (Recipient)

A person in need of care who will receive outbound calls from the AI based on the execution of the campaign.

Contact Center

A basic unit for using CLOVA CareCall, created and managed in the NAVER Cloud Platform Console.

CLOVA CareCall

A service that allows you to check and manage the health and well-being of care recipients through natural phone calls powered by AI.