---
title: "CLOVA CareCall glossary"
slug: "clovacarecall-glossary"
tags: ["CLOVA CareCall", "용어", "glossary"]
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-glossary"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CLOVA CareCall glossary

Available in VPC

Familiarize yourself with these key terms to get the most out of CLOVA CareCall.

### CLOVA CareCall admin console

A separately provided web service to access the detailed features of CLOVA CareCall, which can be used after registering for a separate membership.

### Phone Call (Call)

An AI phone call made to check the health and well-being of campaign recipients during the execution of a campaign.

### Recipient

A person in need of care who will receive outbound calls from the AI based on the execution of the campaign.

### Schedule

Set the number of calls, frequency, and time so that the AI can make periodic calls to check the health and well-being of recipients at the specified times. If the call is not connected, it will be retried according to the configured number of retries and intervals.

### Campaign

Configure an event to call the recipient at a specific time

### Contact Center

A basic unit for using CLOVA CareCall, created and managed in the NAVER Cloud Platform Console.

              Note

              

For additional terms, see [Glossary](https://www.ncloud.com/guideCenter/glossary) on the NAVER Cloud Platform portal.