CLOVA CareCall overview
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CLOVA CareCall overview
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Available in VPC
CLOVA CareCall is NAVER Cloud Platform's first and largest AI-based well-being check service in Korea. With CLOVA CareCall, you can check in with people in need of healthcare including problems with sleeping, eating, etc., and monitor for any abnormalities through natural conversations led by AI.
Note
Currently, CLOVA CareCall is available as a service under the CLOVA AiCall submenu. To use the service from the console, click Services > AI Services > CLOVA AiCall > CareCall menu, or search for "CareCall" in the search bar that appears after clicking the Services menu in the console and click CLOVA AiCall > CareCall menu.
Various features provided by CLOVA CareCall
The multiple features offered by CLOVA CareCall is as follows:
- Free-flowing conversations: ask and answer contextual questions based on HyperCLOVA for a natural conversation
- Targeted well-being check conversation: a new technology that combines free-flowing conversations with purpose-driven chat, enabling conversations with a specific purpose while maintaining a natural conversation flow.
<example> If there is a natural disaster warning at the time of a conversation with AI, it will provide safety instructions to follow in a disaster situation. When the natural disaster situation passes, it will check to see if there is any damage to the care recipient. - Remember conversations: a first for AI interactive services, this feature allows you to use your previous conversations in your next call for personalized conversations with your audience
- Streamline and monitor work: in addition to AI phone calls, we offer a range of tools to help municipalities efficiently manage large-scale care operations
CLOVA CareCall user guide
CLOVA CareCall provides services in the Korean region. For efficient use of CLOVA CareCall, check the following table of contents.
- CLOVA CareCall overview: introduction to CLOVA CareCall and related resources to help you use it
- Prerequisites for using CLOVA CareCall: support specifications and fee information for using CLOVA CareCall
- CLOVA CareCall scenarios: information on the entire process for using CLOVA CareCall
- Get started: how to get started with CLOVA CareCall
- Subscribe and unsubscribe: how to subscribe to and unsubscribe from CLOVA CareCall
- Contact Center: how to configure the Contact Center menu screen and how to create, edit, and delete a Contact Center
- Using CLOVA CareCall: how to use the features provided by CLOVA CareCall
- Managing CLOVA CareCall permissions: information on how to manage CLOVA CareCall permissions using Sub Account
- CLOVA CareCall glossary: key terms and explanations you must know when using CLOVA CareCall
- CLOVA CareCall release notes: update history of CLOVA CareCall user guide
CLOVA CareCall related resources
The NAVER Cloud Platform provides a variety of related resources as well as the user guide in order to help customers better understand CLOVA CareCall. If you are a developer or marketer in need of detailed information while you are considering adopting CLOVA CareCall or establishing data related policies, make good use of the resources below.
- Understanding and advanced usage of CLOVA CareCall
- Ncloud environmental requirements guide: a guide on the VPC and Classic environments and supported features
- Introduction to pricing, characteristics, and detailed features: summary of CLOVA CareCall pricing system, characteristics, and detailed features
- Latest service news: latest news related to CLOVA CareCall
- FAQ: frequently asked questions by CLOVA CareCall users
- Contact us: send direct inquiries concerning any questions that were not answered by the user guide
- Guides for integrated services required for the use of CLOVA CareCall
- Sub Account user guide: how to use Sub Account to help manage CLOVA CareCall operations
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