CLOVA CareCall quickstart

Available in VPC

With CLOVA CareCall on NAVER Cloud Platform, you can use a service that allows AI to make calls and manage people in need of care. Before using CLOVA CareCall, we recommend starting with this quickstart overview to understand the complete workflow. Here's the entire process for using CLOVA CareCall:

1. Set user permissions
2. Create a Contact Center
3. Add a recipient
4. Add a schedule
5. Add a campaign
6. Start a campaign

1. Set user permissions

If multiple people will be managing CLOVA CareCall, you can assign different permissions to each user. Using NAVER Cloud Platform's Sub Account service, you can create admin and user roles with varying access levels. Setting up user permissions is optional—you can configure them at any time.

You can use sub accounts provided by Sub Account to configure administrator permissions and user permissions of CLOVA CareCall. For detailed instructions, see:

• CLOVA CareCall permissions management
• Sub Account user guide

2. Create a Contact Center

Create a Contact Center, which is the basic unit for using CLOVA CareCall. You can use the detailed features of CLOVA CareCall through Admin console, which is available after you have created a Contact Center. For detailed instructions, see:

• Create a Contact Center

3. Add a recipient

Register recipients who require care. For detailed instructions, see:

• Add a recipient

4. Add a schedule

Register a schedule to make periodic calls to registered recipients at specified times. For detailed instructions, see:

• Add a schedule

5. Add a campaign

Register a campaign that allows the AI to call recipients according to the registered schedule. For detailed instructions, see:

• Add a campaign

6. Start a campaign

Start the registered campaign. For detailed instructions, see:

• Start a campaign