CLOVA CareCall scenarios

Available in VPC

With CLOVA CareCall on NAVER Cloud Platform, you can use a service that allows AI to make calls and manage people in need of care. Before using CLOVA CareCall, we recommend that you review the overall scenarios for using CLOVA CareCall. You can use CLOVA CareCall more efficiently by learning how to use it after studying the usage scenarios. The full sequence of using CLOVA CareCall and a description of each sequence are as follows:

1. Set permissions
2. Create a Contact Center
3. Register a phone number
4. Register a campaign recipient
5. Create a campaign
6. Run a campaign

1. Set permissions

If you need to manage and share CLOVA CareCall with multiple users, you can set the permissions for each user. Permissions for each user can be configured either as an administrator or a user through the Sub Account of the NAVER Cloud Platform. Since setting usage permissions is not mandatory, you can set or remove them at any time whenever a new permission is required while using CLOVA CareCall.

You can use sub accounts provided by Sub Account to configure administrator permissions and user permissions of CLOVA CareCall. See the following guides:

• Managing CLOVA CareCall permissions
• Sub Account user guide

2. Create a Contact Center

Create a Contact Center, which is the basic unit for using CLOVA CareCall. You can use the detailed features of CLOVA CareCall through Builder web, which is available after you have created a Contact Center. See the following guides:

• Create a Contact Center

3. Register a phone number

Register a phone number for the AI to call the recipient in need of care.

4. Register a campaign recipient

Register a recipient (group) to receive calls from the AI. Campaign recipients are managed in groups. A registered recipient group can only be associated with one campaign. Therefore, a recipient group associated with a campaign cannot be reused even if the campaign is deleted.

5. Create a campaign

Create a campaign by setting the frequency and time to check the health and well-being of the campaign recipient. Depending on the settings, you can make a call to the campaign target periodically at a specified time.

6. Run a campaign

Run the campaign you have created. When you run a campaign, you can collect information about the recipient’s health, eating, sleeping, and more, and manage your campaign recipients by regularly calling them at set times according to your settings.