---
title: "CLOVA CareCall permissions management"
slug: "clovacarecall-subaccount"
tags: ["CLOVA CareCall", "usercreated", "subaccount", "systemmanaged"]
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovacarecall-subaccount"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CLOVA CareCall permissions management

Available in VPC

 

You can set different access permissions for CLOVA CareCall using NAVER Cloud Platform's Sub Account service. Sub Account offers both system-managed (System Managed) and user-defined (User Created) policies to help you configure management and operation permissions.

              Note

              

Sub Account is a free service with no additional charges. For more information about Sub Account, see [**Services > Management & Governance > Sub Account**](https://www.ncloud.com/product/management/subAccount) menu and [Sub Account user guide](/docs/en/subaccount-overview) in the NAVER Cloud Platform portal.

## System-managed policies

System-managed policies are pre-built, role-based policies that NAVER Cloud Platform provides for your convenience. When you assign one of these policies to a sub account, that account gets access to CLOVA CareCall. Here are the available system-managed policies for CLOVA CareCallis:

| Policy name | Policy description |
| --- | --- |
| NCP_ADMINISTRATOR | Full access to all services with the same scope as the main account |
| NCP_INFRA_MANAGER | Permission to access all services, except the **My Account** > **Billing information and cost management** > **Billing and payment management** menu in the console, which is restricted. |
| NCP_FINANCE_MANAGER | Permission to access only the Cost Explorer service and the **My Account** > **Billing information and cost management** > **Billing and payment management** menu in the console. |
| NCP_CLOVA_CARE_CALL_MANAGER | Full access to all CLOVA CareCall features |
| NCP_CLOVA_CARE_CALL_VIEWER | View-only access to all CLOVA CareCall features |

## User-defined policies

User-defined policies let you create custom permissions. When you assign a user-defined policy to a sub account, that account can only perform the specific actions you've allowed. Here are the available user-defined policies for CLOVA CareCall:

| Type | Action | Related action | Resource type | Group by resource type | Action description |
| --- | --- | --- | --- | --- | --- |
| View | View/getContactCenterList | - | - | Contact Center | View the Contact Center list |
| Change | Change/createContactCenter | View/getContactCenterList | - | Contact Center | Create a Contact Center |
| Change/updateContactCenter | View/getContactCenterList | Contact Center | Contact Center | Edit Contact Center |
| Change/deleteContactCenter | View/getContactCenterList | Contact Center | Contact Center | Delete a Contact Center |
| Change/subscribeProduct | - | - | Contact Center | Subscribe to and manage CLOVA CareCall |

              Caution

              

If you grant someone access to a specific action but not to the required related actions, they won't be able to complete their tasks. Sub Account automatically includes these related permissions to prevent this issue. However, if you manually uncheck these auto-selected related actions, the system assumes this was intentional and won't override your selection.