Cost Explorer troubleshooting

Available in Classic and VPC

You might run into the following problems when using Cost Explorer. Find out causes and possible solutions.

Cost Insight data error

The Cost Insight data seems wrong.

Cause

The data in the Cost Insight menu is based on the previous day, not the time at which you view it. The data provided by Cost Insight and Cost Analysis is updated every morning based on the previous day's usage. However, before the data is updated each morning, it may be displayed based on 2 days prior to the current date.

Solution

You can view the data aggregation time on the interface. Check the base date information.

Unable to use partner member account

• I am a partner member, but I received the message saying that the service is unavailable.
• I received the message "You are accessing the account of a partner member under contract with NAVER Cloud Platform's partner company. A partner member cannot access the services depending on the partner company’s policies.

Cause

Cost Explorer is available to the partner company. For a partner member joining after signing a contract through the partner company, however, access availability may vary depending on settings.

Solution

Billing access for the member's account must be set to Expose all by the partner company. Request that the partner company change settings.

Learning resources

We offer various materials for you to explore. To learn more about Cost Explorer, check out these helpful links:

• FAQs: Cost Explorer FAQs