Customer center

Available in Classic and VPC

We provide support for various user inquiries, including Terms and Conditions, Privacy Policy, refund policy announcements, in-game instructions, payment and refund inquiries, account management, bug reports, and suggestions. Users can submit inquiries in-game or from their PC. When submitting an inquiry, you can also attach files such as images and videos. The mobile game customer support center plays an important role in helping users have a pleasant gaming experience. By listening to users and responding quickly, you should strive to provide a better gaming environment.
The support is available in 12 languages: English, Korean, Chinese (Traditional), Chinese (Simplified), Japanese, Thai, Hindi, Italian, German, Spanish, French, and Malaysian. For inquiries about additional language support, please contact the NAVER Cloud customer support center.

Usage method

All features related to the customer center UI and operation are provided by GAMEPOT. You can configure settings for each feature in Support > Settings on the GAMEPOT dashboard.

Support feature

This section describes the customer support webview and page call features provided by the GAMEPOT SDK.

Terms and Conditions webview

To call the Terms and Conditions, call the following code.

• C#:

NBaseSDK.NBase.openTerms();

• Kotlin:

NBase.openTerms(activity) { status, error ->
    if (error != null) {
        // openTerms Failed
        Log.e("NBase", "openTerms Failed: ${error.message}")
    } else {
        // openTerms Success
        Log.d("NBase", "openTerms Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openTerms(activity, (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openTerms Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openTerms Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openTerms()

• Objective-C:

[NBaseBridge.shared openTerms];

The following table describes the parameters passed when calling openTerms.

• Parameter

The following table describes the values passed by the openTerms callback.

• Callback

Privacy Policy webview

To call the Privacy Policy, call the following code.

• C#:

NBaseSDK.NBase.openPrivacy();

• Kotlin:

NBase.openPrivacy(activity) { status, error ->
    if (error != null) {
        // openPrivacy Failed
        Log.e("NBase", "openPrivacy Failed: ${error.message}")
    } else {
        // openPrivacy Success
        Log.d("NBase", "openPrivacy Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openPrivacy(activity, (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openPrivacy Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openPrivacy Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openPrivacy()

• Objective-C:

[NBaseBridge.shared openPrivacy];

The following table describes the parameters passed when calling openPrivacy.

• Parameter

The following table describes the values passed by the openPrivacy callback.

• Callback

Webview

GAMEPOT webview provides the ability to display web content directly within a native app. This allows users to access a variety of web-based content without leaving the game.
To call the GAMEPOT webview, call the following code.

• C#:

NBaseSDK.NBase.openWebView("https://guide.ncloud-docs.com");

• Kotlin:

NBase.openWebView(activity, "https://guide.ncloud-docs.com") { status, error ->
    if (error != null) {
        // openWebView Failed
        Log.e("NBase", "openWebView Failed: ${error.message}")
    } else {
        // openWebView Success
        Log.d("NBase", "openWebView Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openWebView(activity, "https://guide.ncloud-docs.com", (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openWebView Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openWebView Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openWebView(url: "https://guide.ncloud-docs.com")

• Objective-C:

[NBaseBridge.shared openWebView:@"https://guide.ncloud-docs.com"];

The following table describes the parameters passed when calling openWebView.

• Parameter

The following table describes the values passed by the openWebView callback.

• Callback

Page

Page service provides the ability to create and manage web pages for various purposes, including in-game terms and conditions, privacy policy, etc. Users can design and configure pages directly through the web editor on the dashboard, and then easily display them in the form of webviews within the mobile game. This enables game developers to effectively provide necessary information to game users.

To call the Page feature, call the following code.

• C#:

NBaseSDK.NBase.openPage(pageId);

• Kotlin:

NBase.openPage(activity, pageId) { status, error ->
    if (error != null) {
        // openPage Failed
        Log.e("NBase", "openPage Failed: ${error.message}")
    } else {
        // openPage Success
        Log.d("NBase", "openPage Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openPage(activity, pageId, (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openPage Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openPage Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openPage(pageId: pageId)

• Objective-C:

[NBaseBridge.shared openPage: pageId];

The following table describes the parameters passed when calling openPage.

• Parameter

The following table describes the values passed by the openPage callback.

• Callback

Go to store

To provide users with the latest version of the game, the ability to go directly to the app store's update page from within the game is very important. To this end, the openAppStore method is used to allow users to easily update to the latest version of the game. To direct users to the update page of the app store for game updates, you need to set the store-specific market code on the dashboard. After the settings are complete, use the code below to direct users to the update page of the app store.

• C#:

NBaseSDK.NBase.openAppStore();

• Kotlin:

NBase.openAppStore(activity) { status, error ->
    if (error != null) {
        // openAppStore Failed
        Log.e("NBase", "openAppStore Failed: ${error.message}")
    } else {
        // openAppStore Success
        Log.d("NBase", "openAppStore Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openAppStore(activity, (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openAppStore Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openAppStore Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openAppStore()

• Objective-C:

[NBaseBridge.shared openAppStore];

The following table describes the parameters passed when calling openAppStore.

• Parameter

The following table describes the values passed by the openAppStore callback.

• Callback

Notice

This section describes how to view the notice banners registered on the dashboard and display them on the game page.

Import notice information

This feature imports the notice banner information set on the dashboard. To import the notice banner information, call the following code.

• C#:

NBaseSDK.NBase.getBanners("url", (banners, error) =>
{
    if (error != null)
    {
        // getBanners Failed
        Debug.Log("getBanners Failed: " + error.Message.ToString());
    }
    else
    {
        // getBanners Success
        Debug.Log("getBanners Success: " + banners.ToString());
    }
});

• Kotlin:

NBase.getBanners("url") { banners, error ->
    if (error != null) {
        // getBanners Failed
        Log.e("NBase", "getBanners Failed: ${error.message}")
    } else {
        // getBanners Success
        Log.d("NBase", "getBanners Success: $banners")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.getBanners("url", (banners, e) -> {
    if (e != null) {
        Log.e("NBase", "getBanners Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "getBanners Success: " + banners.toString());
    }
    return null;
});

• Swift:

NBase.getBanners(type: "url") { result in
    switch result {
    case .success(let banners):
        // getBanners Success
        print("getBanners Success: \(banners)")
    case .failure(let error):
        // getBanners Failed
        print("getBanners Failed: \(error.localizedDescription)")
    }
}

• Objective-C:

[NBaseBridge.shared getBanners:@"url" :^(NSDictionary * _Nullable result, NSError * _Nullable error) {
    if (error) {
        // getBanners Failed
        NSLog(@"getBanners Failed: %@", error.localizedDescription);
    } else {
        // getBanners Success
        NSLog(@"getBanners Success: %@", result);
    }
}];

The following table describes the parameters passed when calling getBanners.

• Parameter

The following table describes the values passed by the getBanners callback.

• Callback

Call notice pop-up

The Notice feature shows the image set on the dashboard in the game. You can open a specific link with a click event.

In Android SDK 3.0.96, iOS SDK 3.0.65, and Unity SDK 3.0.18 or later, you can configure the appearance (linear or dotted), color, and auto-scroll interval of the banner page indicator. The following is an example that uses all of these options.

• C#:

NBaseSDK.NBase.openBanner(
    "url",
    true,
    true,
    "#FFFFFF",
    "#808080",
    "5",
    (bannerId, error) =>
    {
        if (error != null)
        {
            Debug.Log("openBanner Failed: " + error.Message);
            return;
        }

        Debug.Log("openBanner Success: " + bannerId);
    }
);

• Kotlin:

NBase.openBanner(
    activity,
    "url",
    true,
    true,
    "#FFFFFF",
    "#808080",
    "5"
) { bannerId, error ->
    if (error != null) {
        // openBanner Failed
        Log.e("NBase", "openBanner Failed: ${error.message}")
    } else {
        // openBanner Success
        Log.d("NBase", "openBanner Success: $bannerId")
    }
}

• Java:

NBase.INSTANCE.openBanner(
    activity,
    "url",
    true,
    true,
    "#FFFFFF",
    "#808080",
    "5",
    (bannerId, error) -> {
        if (error != null) {
            Log.e("NBase", "openBanner Failed: " + error.getMessage());
        } else {
            Log.d("NBase", "openBanner Success: " + bannerId);
        }
        return null;
    }
);

• Swift:

NBase.openBanner(
    type: "url",
    showTodayButton: true,
    useLineIndicator: true,
    activeColorHex: "#FFFFFF",
    inactiveColorHex: "#808080",
    rollSecond: "5"
) { result in
    switch result {
    case .success(let bannerId):
        // openBanner Success
        print("openBanner Success: \(bannerId)")
    case .failure(let error):
        // openBanner Failed
        print("openBanner Failed: \(error.localizedDescription)")
    }
}

• Objective-C:

[NBaseBridge.shared openBanner:@"url"
               showTodayButton:YES
              useLineIndicator:YES
                activeColorHex:@"#FFFFFF"
              inactiveColorHex:@"#808080"
                    rollSecond:@"5"
                              :^(NSDictionary * _Nullable result, NSError * _Nullable error) {
    if (error) {
        // openBanner Failed
        NSLog(@"openBanner Failed: %@", error.localizedDescription);
    } else {
        // openBanner Success
        NSLog(@"openBanner Success: %@", result);
    }
}];

The following table describes the parameters passed when calling openBanner.

• Parameter

The following table describes the values passed by the openBanner callback.

• Callback

Customer inquiry

This section describes how to call the customer support webview so that users can access the customer support menu within the game.

Support webview

Support webview is a feature that displays a web view within the game that allows users to access menus such as inquiries, notices, and FAQs. To call the Support webview, use the following code.

• C#:

NBaseSDK.NBase.openCustomerSupport();

• Kotlin:

NBase.openCustomerSupport(activity) { status, error ->
    if (error != null) {
        // openCustomerSupport Failed
        Log.e("NBase", "openCustomerSupport Failed: ${error.message}")
    } else {
        // openCustomerSupport Success
        Log.d("NBase", "openCustomerSupport Success: $status")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openCustomerSupport(activity, (status, e) -> {
    if (e != null) {
        Log.e("NBase", "openCustomerSupport Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openCustomerSupport Success: " + status.toString());
    }
    return null;
});

• Swift:

NBase.openCustomerSupport()

• Objective-C:

[NBaseBridge.shared openCustomerSupport];

The following table describes the parameters passed when calling openCustomerSupport.

• Parameter

The following table describes the values passed by the openCustomerSupport callback.

• Callback

Agree to Terms and Conditions

This section describes how to display the Terms and Conditions and Privacy Policy together and obtain user consent.

Agree to terms and conditions and privacy policy

This feature displays the terms and conditions and privacy policy together and obtains the user's consent to push notifications and the terms and conditions.

• C#:

NBaseSDK.NBase.openTermsAndPrivacy((agreement, error) =>
{
    if (error != null)
    {
        // openTermsAndPrivacy Failed
        Debug.Log("openTermsAndPrivacy Failed: " + error.Message.ToString());
    }
    else
    {
        // openTermsAndPrivacy Success
        Debug.Log("openTermsAndPrivacy Success: " + agreement.ToString());
    }
});

• Kotlin:

NBase.openTermsAndPrivacy(activity) { agreement, error ->
    if (error != null) {
        // openTermsAndPrivacy Failed
        Log.e("NBase", "openTermsAndPrivacy Failed: ${error.message}")
    } else {
        // openTermsAndPrivacy Success
        Log.d("NBase", "openTermsAndPrivacy Success: $agreement")
    }
}

• Java:

NBase nBase = NBase.INSTANCE;
nBase.openTermsAndPrivacy(activity, (agreement, e) -> {
    if (e != null) {
        Log.e("NBase", "openTermsAndPrivacy Fail: " + e.getMessage());
    } else {
        Log.d("NBase", "openTermsAndPrivacy Success: " + agreement.toString());
    }
    return null;
});

• Swift:

NBase.openTermsAndPrivacy { result in
    switch result {
    case .success(let agreement):
        // openTermsAndPrivacy Success
        print("openTermsAndPrivacy Success: \(agreement)")
    case .failure(let error):
        // openTermsAndPrivacy Failed
        print("openTermsAndPrivacy Failed: \(error.localizedDescription)")
    }
}

• Objective-C:

[NBaseBridge.shared openTermsAndPrivacy:^(NSDictionary * _Nullable result, NSError * _Nullable error) {
    if (error) {
        // openTermsAndPrivacy Failed
        NSLog(@"openTermsAndPrivacy Failed: %@", error.localizedDescription);
    } else {
        // openTermsAndPrivacy Success
        NSLog(@"openTermsAndPrivacy Success: %@", result);
    }
}];

The following table describes the parameters passed when calling openTermsAndPrivacy.

• Parameter

The following table describes the values passed by the openTermsAndPrivacy callback.

• Callback