Game Chat operation and management

Available in Classic and VPC

This page describes how to operate and manage chats from the Game Chat dashboard, how to view chat-related statistics, and how to set up linkage with various NAVER Cloud Platform services.

Dashboard login

The following describes how you can log in to the dashboard where you can manage Game Chat.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project.
3. Enter the admin ID and password, and then log in.

Dashboard menu

The dashboard helps you view the operation status of your chats, including access status, message, and statistics at a glance. Check a graph for a date.

The dashboard menus are listed below.

Member

In the Member menu, you can view the information of members (game players) registered on the dashboard, block specific members from using chats, or withdraw them from all chats.

View member information

The following describes how to view the information of members registered on the Game Chat dashboard.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Member > List menu from the Game Chat dashboard.
4. Click the user ID to view the member's details.
5. Check the details at the right side of the page.
   • You can view the user's name, profile URL, country of access, ID, model, device ID, signed-up date, last logged-in date, etc.
     
6. To edit the member information, edit the name or profile URL and click the [Save] button.
   • Only the name and profile URL can be edited.

Withdraw from membership

The following describes how you can withdraw a specific member.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Member > List menu from the Game Chat dashboard.
4. Click the member ID to withdraw.
5. When the member's details appear at the right side of the page, click the [Withdraw] button.
6. When a pop-up confirmation window appears, click the [Yes] button.

Search members

The following describes how to search members registered on the Game Chat dashboard.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Member > List menu from the Game Chat dashboard.
4. Set search conditions, and then click the [Search] button.
   • Search conditions available are user ID creation date, user ID, nickname, country, and IP.
5. Check the search results.

Block members

You can adjust settings so that a specific member is blocked from using chats for a certain period of time. In the Block menu, you can view and search members who have been blocked.
The following describes how to block a specific member from using chats.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Member > Block menu from the Game Chat dashboard.
4. Click the [Add] button located on the right side of the screen.
5. When the Block registration window appears, click the [Status] icon and enable it.
6. If you also want to remove the member you're about to block from all channels, then mark the Remove from chats checkbox.
7. Set the user ID, reasons for the blocking, and block period, and then click the [Save] button.

Chat

In the Chat menu, you can view channels and send chat messages.

Add chat channel

The following describes how to add a new chat channel.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Channel menu from the Game Chat dashboard.
4. Click the [Add channel] button.
5. When the Add channel window appears, enter the channel and unique ID, and then click the [Register] button.
   • Enter a unique ID to access a channel with the value in the SDK.
6. Check if the channel has been created.

Chat channel settings

The following describes how to check users participating in a specific chat channel, or edit or delete the channel information.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Channel menu from the Game Chat dashboard.
4. Select a channel, and then click the : icon at the upper right of the channel page.
5. When the context menu appears, select the job you want.
   
   • To view the list of users participating in the chat channel, click the [Participant list] menu.
   • To edit the chat channel information, click the [Edit channel] menu.
   • To delete the chat channel, click the [Delete] menu.

Search

In the Search menu, you can view and search messages exchanged in all channels of a project. You can search with ID, nickname, message, channel ID, or date and time the message is sent. You can also download the message list in a CSV file.

Search message and view message details

The following describes how to view a message's details (channel ID where the message was composed, message ID, message, time the message was sent).

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Search menu from the Game Chat dashboard.
4. Set search conditions, and then click the [Search] button.
   • You can search with following conditions: date the message was sent, member ID, channel ID, nickname, and message.
5. Click the View icon of the message you want to view the details.
6. You can see the channel ID where the message is registered, message ID, message, and the time the message was sent.

Delete message

You can search for a specific message and delete it. The message deleted from the Search menu will also be deleted from the chat channel.

1. Click the Search menu from the Game Chat dashboard.
2. Click the Delete icon of the message you want to delete.
3. When the Confirm deletion window appears, click the [Yes] button.

Settings

In the Settings menu, you can set Game Chat project information, change how you handle banned words in chats and automatic message translation status, modify user information, or grant the admin permission to specific users.

Project settings

The following describes how to view and edit the project information, set banned words, and use the automatic chat translation feature.

View project information

You can view NAVER Cloud ID, project ID, API key, project name, and the message length limit, and set project name, message length limit, and banned words.
The following describes how to view project information.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Settings > Project settings menu from the Game Chat dashboard.
4. Check the project information.
   • Only project name and message length limit can be modified.

Banned word settings

You can set words that are not usable in a chat (swear and vulgar words) as banned words to provide a healthy chat environment.
The following shows how to set banned words.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Settings > Project settings menu from the Game Chat dashboard.
4. Select the banned word restriction type.
   • No restriction: Display the banned words without any blinding
   • Substitute with *: Display the words specified as banned words as * in a chat window
   • Block message delivery: Do not send words specified as banned words
5. Click the [Use default banned words] button to automatically import the banned word examples.
6. Click the [Save] button.

Automatic translation of chat messages

Messages entered in a chat can be automatically translated by setting up linkage with Papago Translation, a service provided by NAVER Cloud Platform.
How to set up the automatic translation of chat messages is as follows.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Settings > Project settings menu from the Game Chat dashboard.
4. Click the Activation icon from the Papago area.
5. Enter the client ID and client secret, and then click the [Save] button.

User settings

You can view the project's users and or edit the user information. However, the details of the account currently logged in can be edited from the Edit member information menu.
The following describes how to edit user information.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the Settings > User settings menu from the Game Chat dashboard.
4. Click > View more menu of the user you want to edit the user information.
5. Set the user name, password, and user status, and then click the [Save] button.
6. If you want to designate a certain user as the dashboard admin, then activate the Admin permission icon, and click the [Save] button.
7. Click the [Delete] button to delete the user information.

Download SDK

You can download Unity SDK.

Manage jobs

In the Manage jobs menu, you can download the export result of CSV files from the Search menu for 30 days.

Edit member information

In the Member information menu, you can edit the account information and log out.

Edit my information

Check the information of the logged-in account and change the name, profile URL, and dashboard time zone. Profile URL is used in chats.
The following describes how to edit my information.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the User icon at the top right of the Game Chat dashboard, and then click the Edit member information menu.
4. From the Edit my information menu, set name, profile URL, or time zone, and then click the [Save] button.

Change password

The following describes how to change your password.

1. From the NAVER Cloud Platform console, click the Services > Gaming > Game Chat menus, in that order.
2. Click the management page URL for the project to log in to the dashboard.
3. Click the User icon at the top right of the Game Chat dashboard, and then click the Edit member information menu.
4. Click the Change password menu, enter the current and new password, and then click the [Save] button.

Dashboard logout

To log out from the Game Chat dashboard, click the User icon at the top right of the Game Chat dashboard, and then click the Log out menu.