---
title: "Troubleshoot common issues"
slug: "gamepot-troubleshoot-common"
updated: 2026-09-17T09:18:23Z
published: 2026-09-17T09:18:23Z
canonical: "guide.ncloud-docs.com/gamepot-troubleshoot-common"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot common issues

Available in Classic and VPC

You might run into the following problems when using GAMEPOT. Find out causes and possible solutions.

## Check GAMEPOT API latency

I want to check the GAMEPOT API latency.

#### Causes

-

#### Solution

To check the latency of the GAMEPOT API, see [Test latency](https://tools.bunny.net/latency-test?query=gamepot.apigw.ntruss.com).

## Types of personal information collected by GAMEPOT SDK

I'm curious about the types of personal information collected by the GAMEPOT SDK.

#### Causes

-

#### Solution

Google Play Store app content criteria are as follows:

- Personal information: Email address, user ID
- Device or other ID
- Photos and videos: Photos, videos

              Note

              

App communications are encrypted using the HTTPS protocol. If the app includes an account withdrawal feature, user information is deleted upon completion of the withdrawal process. Collected items are used solely for the app's functional elements and do not utilize account management features.

The personal information items collected by the Apple Store app are as follows:

- Identifiers: User ID (account information), device ID (IDFA, auto-generated), purchased items
- User content: Photos or videos, customer support

              Note

              

For user content, this applies to customers who use GAMEPOT PRO or higher, when they use the GAMEPOT customer inquiry UI.

## Downgrade from Pro to Essential

What should I consider when downgrading from GAMEPOT Pro to Essential?

#### Causes

After reviewing the features supported in both Pro and Essential, features exclusive to Pro must be implemented separately.

The menus supported in the Essential product are as follows:

- **Operation > Member** (list/daily users/new users/concurrent users/suspension)
- **Operation > Payment** (list/IAP/statistics)
- **Operation > Message** (push message/text message)

#### Solution

When downgrading from Pro to Essential, separately implement statistics (user metrics/sales metrics), maintenance & updates, customer support (customer inquiries/terms of service/page features, etc.), and coupon functionality.

              Note

              

If you're still having trouble finding what you need, click on the feedback icon and send us your thoughts and requests. We'll use your feedback to improve this guide.