---
title: "Troubleshoot common issues"
slug: "imageoptimizer-troubleshoot-common"
updated: 2026-09-17T09:22:39Z
published: 2026-09-17T09:22:39Z
canonical: "guide.ncloud-docs.com/imageoptimizer-troubleshoot-common"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot common issues

Available in Classic and VPC

You might run into the following problems when using Image Optimizer. Find out causes and possible solutions.

## Unable to delete edge

I’d like to delete the Global Edge created through the Image Optimizer service, but I cannot find the delete button.

#### Cause

You can delete an edge after pausing it.

#### Solution

See [Delete edge](/docs/en/globaledge-manage#%EC%97%A3%EC%A7%80%EC%82%AD%EC%A0%9C) to delete the edge.

              Note

              

- If you need the HTTPS service protocol, change the settings in the Global Edge service.
- Do not change the origin settings, as editing the origin domain may cause errors when calling thumbnails.
- In the case of Global Edge, the thumbnail URL includes the Image Optimizer projectId.

## Different images displayed based on image size

Different images are displayed depending on the image size.

#### Cause

This error may occur if cached images remain in the CDN.

#### Solution

To delete the cache:

1. In the NAVER Cloud Platform console, navigate to **Menu** > **All Services** > **Media** > **Image Optimizer**.
2. In the **Project Management** menu, **select Project** for which you want to delete the cache, and click **[Delete cashed image]**.

              Note

              

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