Debug

Available in Classic and VPC

In Debug, you can check statistics on buffering and errors occurred in the player.

The following indicator related to debug is as follows:

Click the environment you are using in the Region menu and the Platform menu on the NAVER Cloud Platform console.
Click Services > Media > Video Player Enhancement.
Click the Media Analytics menu.
Click the [Go to MEDIA ANALYTICS] button at the top of the screen.
Log in with Admin account ID and password.
Click Debug menu, then select and click the sub-menu to check.
- Error rate: the percentage of errors occurring from the number of Clicks of the entire viewers
- Start failure: number of playback failures on the player
- Rebuffering rate: total play time when rebuffering occurs due to insufficient image data
- Buffering time: average duration taken for playback to temporarily pause and resume

Error rate

You can check the percentage of errors among the total number of playbacks viewers clicking the play button.

The following are detailed collection criteria on indicators:

Item	Description
Collection target	The rate that errors initiated among the total playbacks (unit: %)
Calculation formula	(Error count) ÷ (Total number of playbacks) × 100
Session log	error

The following are the features available for viewing indicators:

Filter: you can selectively view desired data using the filters at the top of the screen.
- User customization: you can save the configured filter values as a custom filter. With the filter set as you desire, click Filter > [Save current filter selection value], enter a name, and save it.
- Reset: click Reset Filters to remove all applied filters.
Graph expansion: a certain area to drag within the graph becomes enlarged. To return the graph to its initial state, click the [Reset] button.
Save collected data: you can review individually collected data based on criteria in the list at the bottom of the screen. To save the data locally, click .

You can check number of playback failures on the player.

The following are detailed collection criteria on indicators:

Item	Description
Collection target	Number of video playback failures on the player
Measurement criteria	Includes all failure counts where the player could not start for various reasons
Session log	player_start

The following are the features available for viewing indicators:

Filter: you can selectively view desired data using the filters at the top of the screen.
- User customization: you can save the configured filter values as a custom filter. With the filter set as you desire, click Filter > [Save current filter selection value], enter a name, and save it.
- Reset: click Reset Filters to remove all applied filters.
Graph expansion: a certain area to drag within the graph becomes enlarged. To return the graph to its initial state, click the [Reset] button.
Save collected data: you can review individually collected data based on criteria in the list at the bottom of the screen. To save the data locally, click .

You can check the rebuffering rate due to insufficient image data among total play time.

The following are detailed collection criteria on indicators:

Item	Description
Collection target	Rate of buffering occurring due to insufficient image data during video playback
Measurement criteria	Include only purely rebuffering events not buffering caused by any action during playback
Usage	Using rebuffering as an important indicator to evaluate user experience and performance A high rebuffering rate indicates that users may not have smoothly viewed the video due to the long buffering time. To improve user experience, identifying the causes of rebuffering and improving are necessary
Session log	rebuffering

The following are the features available for viewing indicators:

Filter: you can selectively view desired data using the filters at the top of the screen.
- User customization: you can save the configured filter values as a custom filter. With the filter set as you desire, click Filter > [Save current filter selection value], enter a name, and save it.
- Reset: click Reset Filters to remove all applied filters.
Graph expansion: a certain area to drag within the graph becomes enlarged. To return the graph to its initial state, click the [Reset] button.
Save collected data: you can review individually collected data based on criteria in the list at the bottom of the screen. To save the data locally, click .

You can check average duration taken for playback to temporarily pause and resume.

The following are detailed collection criteria on indicators:

Item	Description
Collection target	Average duration taken for playback to temporarily pause and resume (unit second)
Measurement criteria	Include total buffering duration including rebuffering
Session log	startup + rebuffering + seeking

The following are the features available for viewing indicators:

Filter: you can selectively view desired data using the filters at the top of the screen.
- User customization: you can save the configured filter values as a custom filter. With the filter set as you desire, click Filter > [Save current filter selection value], enter a name, and save it.
- Reset: click Reset Filters to remove all applied filters.
Graph expansion: a certain area to drag within the graph becomes enlarged. To return the graph to its initial state, click the [Reset] button.
Save collected data: you can review individually collected data based on criteria in the list at the bottom of the screen. To save the data locally, click .