---
title: "Error code"
slug: "ma-error-code"
updated: 2026-09-17T09:22:43Z
published: 2026-09-17T09:22:43Z
canonical: "guide.ncloud-docs.com/ma-error-code"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error code

Available in Classic and VPC

You can troubleshoot issues related to the player or the video playback after viewing the error code. To view the error codes:

1. From the NAVER Cloud Platform console, navigate to **Menu** > **All Services** > **Media** > **Video Player Enhancement**.
2. Click the **Media Analytics** menu.
3. Click **[Go to MEDIA ANALYTICS]** at the top of the interface.
4. Log in with the admin account ID and password.
5. View the error code list after clicking the **Error code** menu.
  - You can selectively view desired data using the filters at the top of the interface.
    - You can save the configured filter values as a custom filter. With the filter set as you desire, click **Filter > [Save current filter selection value]**, enter a name, and save it.
    - To clear all filters, click **Initialize filters**.
  - To save the collected data locally, click ![i-vpe_download](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/i-vpe_download.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A04%3A58Z&se=2026-11-14T06%3A04%3A58Z&sr=c&sp=r&sig=jZd2ECmol4NNu9mo%2FEuPTl5vBHbbskuyc9oqWC5DHgM%3D).

              Note

              

For more information about each error code, see the [Error code](/docs/en/vpe-example-custommsg#%EC%97%90%EB%9F%AC%EC%BD%94%EB%93%9C).