--- title: "Force stopping and terminating" slug: "server-ts-return-classic" tags: ["Classic", "Server", "Troubleshooting"] updated: 2026-09-17T09:18:03Z published: 2026-09-17T09:18:03Z canonical: "guide.ncloud-docs.com/server-ts-return-classic" --- > ## Documentation Index > Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt > Use this file to discover all available pages before exploring further. # Force stopping and terminating Available in Classic This page provides instructions on how to forcibly stop or terminate servers on the console when server problems occur while creating or operating servers. When an error occurs on the server, the issue can be recognized through Server Status Check, and the **[Force stop]** or **[Force terminate]** button is enabled to solve it. Note For more information on Server Status Check, see [Server Status Check](/docs/en/server-ts-statuscheck-classic). ## Force stop When an error occurs while using servers, the **[Force stop]** button is enabled. You can directly stop the server with a problem using the Force stop function. If an issue has occurred in the server, but the **[Force stop]** button is not enabled or the button does not work properly, contact [Customer support](https://www.ncloud.com/support/question/service). The force stop function works in the following servers: - In the Classic environment of the NAVER Cloud Platform console, navigate to the exposed servers **Menu** > **All Services** > **Compute** > **Server**. - Kubernetes Service (NKS) worker node server in NAVER Cloud Platform - Auto Scaling server ### When Server Status Check alarm occurs When the server status is as follows on the console, the Server Status Check alarm and **[Force stop]** button are enabled. **If about 10 minutes or so has passed since the server was restarted or stopped** - Server status: **Restarting** or **Stopping** - Server Status Check notification message: the server reboot or stop was not completed properly. A server status check is required. To force stop the server, click the **[Force stop]** button on the console. ![compute-compute-forcestop-02_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcestop-02_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) ![compute-compute-forcestop-06_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcestop-06_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) Note For Windows servers, OS update may be in progress. It may not be a server error, so be sure to connect to the server and check the actual status of the server. **When the server hangs during server operation and the server does not work normally** - Server status: **Running** - Server Status Check notification message: server status check is required since the guest agent has been deactivated. To force stop the server, click the **[Force stop]** button on the console. ![compute-compute-forcestop-01_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcestop-01_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) Note If hang is suspected, see [Troubleshooting Server](/docs/en/server-ts-classic). **Hang occurs while setting after running a diagnostic interrupt** - Server status: **Configuring** - Server Status Check notification message: the server reboot or stop was not completed properly. A server status check is required. To force stop the server, click the **[Force stop]** button on the console. ### Run force stop To force stop, select the server to stop from the server list and click the **[Force stop]** button. ![compute-compute-forcestop-04_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcestop-04_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) - The server status will change to **Force stopping**, and it will stop completely after a few minutes. ![compute-compute-forcestop-05_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcestop-05_en.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) ## Force terminate When an error occurs while creating servers, the **[Force terminate]** button is enabled. Using the force terminate function, you can forcibly terminate the server that's having issues. When a server issue occurs, if the **[Force terminate]** button is not enabled or the button does not work properly, contact [Customer support](https://www.ncloud.com/support/question/service). The force terminate function works in the following servers: - In the Classic environment of the NAVER Cloud Platform console, navigate to the exposed servers **Menu** > **All Services** > **Compute** > **Server**. - Servers created with a server image Note - NKS worker node server and Auto Scaling server do not support the function. - Servers created with default images do not support the function. If you have any issues, contact [Customer support](https://www.ncloud.com/support/question/service). ### When Server Status Check alarm occurs When the server status is as follows on the console, the Server Status Check alarm and **[Force terminate]** button are enabled. **If the server status continues to be Booting or Configuring while the server is being created** - Server status: **Booting** or **Configuring** - Server Status Check notification message: an error occurred while creating the server. To force-terminate the server, click the **[Force terminate]** button on the console. ![compute-compute-forcereturn-01.ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcereturn-01.ko.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) ![compute-compute-forcereturn-02_1.ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcereturn-02_1.ko.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) ### Run force terminate To force terminate, select the server to terminate from the server list and click the **[Force terminate]** button. ![compute-compute-forcereturn-03.ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcereturn-03.ko.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D) - As the **[Force terminate]** button is disabled, the server status changes from **Booting** to **Terminating**. It will be terminated completely after a few minutes. ![compute-compute-forcestop-04_ko](https://cdn.document360.io/6998976f-9d95-4df8-b847-d375892b92c2/Images/Documentation/compute-compute-forcereturn-04.ko.png?sv=2026-02-06&spr=https&st=2026-11-14T05%3A16%3A21Z&se=2026-11-14T06%3A16%3A21Z&sr=c&sp=r&sig=%2B6doY9mPY1Zs9%2B1YCZdnBgmuJXiQ%2Bbr4m93j8CqMpVw%3D)