Force stopping and terminating
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    Force stopping and terminating

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    Article summary

    Available in VPC

    This page provides instructions on how to forcibly stop or terminate servers on the console when server problems occur while creating or operating servers.
    When an error occurs on the server, the issue can be recognized through Server Status Check, and the [Force stop] or [Force terminate] button is enabled to solve it.

    Note

    For more information on Server Status Check, see Server Status Check.

    Force stop

    When an error occurs while using servers, the [Force stop] button is enabled. You can directly stop the server with a problem using the Force stop function. If an issue has occurred in the server, but the [Force stop] button is not enabled or the button does not work properly, contact Customer support.
    The force stop function works in the following servers:

    • Servers exposed in the Services > Compute > Server menu on the NAVER Cloud Platform console in the VPC environment
    • Ncloud Kubernetes Service (NKS) worker node server of NAVER Cloud Platform
    • Auto Scaling server

    When Server Status Check alarm occurs

    When the server status is as follows on the console, the Server Status Check alarm and [Force stop] button are enabled.

    If about 10 minutes or so has passed since the server was restarted or stopped

    • Server status: Restarting or Stopping

    • Server Status Check notification message: the server reboot or stop was not completed properly. A server status check is required. To force stop the server, click the [Force stop] button on the console.
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    Note

    For Windows servers, OS update may be in progress. It may not be a server error, so be sure to connect to the server and check the actual status of the server.

    When the server hangs during server operation and the server does not work normally

    • Server status: Running
    • Server Status Check notification message: server status check is required since the guest agent has been deactivated. To force stop the server, click the [Force stop] button on the console.
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    Note

    If hang is suspected, see Troubleshooting Server.

    Hang occurs while setting after running a diagnostic interrupt

    • Server status: Configuring
    • Server Status Check notification message: The server reboot or stop was not completed properly. A server status check is required. To force stop the server, click the [Force stop] button on the console.

    Run force stop

    To force stop, select the server to stop from the server list and click the [Force stop] button.
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    • The server status will change to Force stopping, and it will stop completely after a few minutes.
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    Force terminate

    When an error occurs while creating servers, the [Force terminate] button is enabled. Using the force terminate function, you can forcibly terminate the server that's having issues. When a server issue occurs, if the [Force terminate] button is not enabled or the button does not work properly, contact Customer support.
    The force terminate function works in the following servers:

    • Servers exposed in the Services > Compute > Server menu on the NAVER Cloud Platform console in the VPC environment
    • Servers created with a server image
    Note
    • NKS worker node server and Auto Scaling server do not support the function.
    • Servers created with default images do not support the function. If you have any issues, contact Customer support.

    When Server Status Check alarm occurs

    When the server status is as follows on the console, the Server Status Check alarm and [Force terminate] button are enabled.

    If the server status continues to be Booting or Configuring while the server is being created

    • Server status: Booting or Configuring

    • Server Status Check notification message: an error occurred while creating the server. To force-terminate the server, click the [Force terminate] button on the console.
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    Run force terminate

    To force terminate, select the server to terminate from the server list and click the [Force terminate] button.
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    • As the [Force terminate] button is disabled, the server status changes from Booting to Terminating. It will be terminated completely after a few minutes.
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