---
title: "Troubleshoot visualization tool and add‑on issues"
slug: "ses-troubleshoot-visual"
updated: 2026-09-17T09:18:20Z
published: 2026-09-17T09:18:20Z
canonical: "guide.ncloud-docs.com/ses-troubleshoot-visual"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot visualization tool and add‑on issues

Available in Classic and VPC

You might run into the following problems when using Search Engine Service. Find out causes and possible solutions.

## TSVB visualizations not visible in Kibana

TSVB visualizations are not visible in Kibana.

#### Cause

Because of the CVE‑2020‑7015 vulnerability in the Kibana OSS 7.7.0 version provided by Search Engine Service, use of TSVB visualizations is restricted.

#### Solution

If you must use TSVB visualizations, edit the kibana.yml file and restart Kibana:

1. Connect to the manager node as the sshuser account.
  - See [Connect to the manager node via SSH (VPC)](/docs/en/ses-ssh-vpc) or [Connect to the manager node via SSH (Classic)](/docs/en/ses-ssh-classic).
2. Open the kibana.yml file by using the commands below:

```
sudo vi /etc/kibana/kibana.yml
```
3. Delete the `metrics.enabled: false` on the last line of the file.
4. Restart Kibana by using `sudo systemctl restart` commands.

              Caution

              

If you modify kibana.yml, it may be difficult to mitigate CVE‑2020‑7015. For details about E‑2020‑7015, see CVE-2020-7015.

## Stack Monitoring not supported

You installed Elasticsearch OSS 7.7.0, but the Stack Monitoring feature is not visible.

#### Cause

In Elasticsearch OSS 7.7.0, Stack Monitoring is part of X‑Pack, a paid add‑on, and is not provided in the open‑source build. However, OpenSearch provides equivalent functionality even in the open‑source version.

### Solution

As explained in Cause, this feature is not available.

## X‑Pack features not supported in Elasticsearch

Elasticsearch provided by Search Engine Service does not include X‑Pack modules.

#### Cause

Elasticsearch provided by Search Engine Service is the open‑source (OSS) build and does not include X‑Pack modules (security, monitoring, machine learning, and other advanced features). In addition, Elasticsearch‑OSS stopped receiving updates at 7.10 and transitioned to OpenSearch, an open‑source project with equivalent functionality.

#### Solution

As explained in Cause, Elasticsearch‑OSS is no longer provided; use OpenSearch.

              Note

              

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