Getting Started With and Using SMARTWORK

Available in Classic and VPC

Once you've checked the supported environment and required specifications for SMARTWORK, you're ready to get started with the service. The next step is to request a subscription to the SMARTWORK service. You can request and manage subscriptions in the NAVER Cloud Platform console.
SMARTWORK is supported on PC, web, and mobile app for your convenience. Users can download and install the mobile app to easily and flexibly manage content and collaborate in real time, wherever and whenever.
The following summarizes what you can learn from this guide.

• From the NAVER Cloud Platform console, you can:
  • Request a SMARTWORK free trial
  • Upgrade a bundle
  • Switch to a bundle
  • Switch to a paid service
  • Cancel a subscription
• From the PC and mobile, you can:
  • Access the Admin page and configure the settings
  • Use the service (See the user guide for each service)

This guide describes how to request a subscription to a bundle that includes NAVER WORKS + WORKPLACE. Individual product subscriptions can be processed from the console of the corresponding product. For more information on how to request a subscription to individual products, see the guides below.

• Go to NAVER WORKS user guide
• Go to WORKPLACE user guide
• Go to WORKBOX user guide

Request a SMARTWORK free trial

The following describes how to request a subscription to a bundle that includes NAVER WORKS + WORKPLACE from the NAVER Cloud Platform console.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Request free trial].
4. In the solution subscription page, click [Request subscription] in the NAVER WORKS + WORKPLACE bundle subscription section.
5. In the product subscription screen, follow the steps below.
   • 1. Select a product
   • 2. Enter basic information
   • 3. Agree to the terms
   • 4. Complete the request

1. Select a product

Select a bundle and click [Next]. For more information on available bundles and supported features, see Supported features by bundle.

2. Enter basic information

Enter the account information and basic information and click [Next].

The information required upon subscription and subscription procedure vary depending on the product. You can select the group name and domain name for NAVER WORKS Lite and are required to set up the domain for BASIC and Premium.

• Using a domain name

  • Access URL (Company ID): enter a unique URL to use to directly access WORKPLACE with your company account and click [Check for duplicates] to check if you can use the URL.
  • Domain name: enter a domain name to use in NAVER WORKS and WORKPLACE and click [Check for duplicates] to check if you can use the domain name.
    • Click [Domain guide] to see more information about domain registration.
  • Admin ID/Admin password: enter the ID and password to use for the administrator account in NAVER WORKS and WORKPLACE.
    • The login ID is in the administrator's personal ID@domain name format.
    • You can use one administrator account for both NAVER WORKS and WORKPLACE.
  • Country: select the country where your business is located. Currently, SMARTWORK can only be created in Korea.
  • Time zone: select the time zone. The time zone based on the country information is displayed by default.
  • Default language: select a language. The selected language will be set as default.

• Using a group name (when NAVER WORKS Lite is selected)

  • Access URL (Company ID): enter a unique URL to use to directly access WORKPLACE with your company account and click [Check for duplicates] to check if you can use the URL.
  • Group name: enter a group name to use in NAVER WORKS and WORKPLACE and click [Check for duplicates] to check if you can use the group name.
    • Click [Group name guide] to see more information about group name registration.
    • You can change the group name from the Basic Settings > Company Information menu in the NAVER WORKS Admin page.
  • Admin ID/Admin password: enter the ID and password to use for the administrator account in NAVER WORKS and WORKPLACE.
    • The login ID is in the administrator's personal ID@group name format.
    • You can use one administrator account for both NAVER WORKS and WORKPLACE.
  • Country: select the country where your business is located. Currently, SMARTWORK can only be created in Korea.
  • Time zone: select the time zone. The time zone based on the country information is displayed by default.
  • Default language: select a language. The selected language will be set as default.

3. Agree to the terms

Read and agree to the Terms and Conditions and click [Agree and get started].

4. Complete the request

Review the information and click [OK].

Upgrade a bundle

When you're using the SMARTWORK solution as a bundle, you can upgrade to a higher bundle that has more features than your current bundle.

The following describes how to upgrade your bundle.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Upgrade].
   • If you're using the highest tier bundle, the [Upgrade] button will not be displayed.
4. Select a product and click [Next].
5. In the upgrade confirmation pop-up, review the information and click [Upgrade].

Switch to a bundle

If you're using the SMARTWORK solution as an individual product, you can switch to a NAVER WORKS + WORKPLACE bundle.

The following describes how to switch from an individual product to a bundle.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Change solution].
   • You can also click [Request subscription] for a service you're not subscribed to in the product section and click [Request bundle] in the pop-up for switching to a bundle.
   • WORKBOX can only be subscribed to as an individual product.
4. Select the bundle and click [Next].
5. Enter the account information and basic information and click [Next].
   • Issue initial password: enter the password for the account.
     • Set by user: enter an email address to receive an email with password instructions. An employee can reset their password directly from the link in the email. Set by Admin: passwords are set by the administrator. The admin should pass the initial password they set to the employee, and the employee should change the password when they log in to NAVER WORKS and WORKPLACE.
6. Read and agree to the Terms and Conditions and click [Agree and get started].
7. Review the information and click [OK].

The steps to switch from an individual product to a bundle are the same as those used to request a free trial for a SMARTWORK solution bundle, except the settings for issuing the initial password. For more information, see Request a SMARTWORK free trial.

Switch to a paid service

Once the trial period ends, you can no longer log in to each of the services in the SMARTWORK solution, and all data saved in the individual services will be deleted. To continue using the service, you need to switch to a paid service before the trial period expires.

The following describes how you can switch to a paid service for each product in the SMARTWORK solution.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Configure] for your current product in the product section.
   • You can also select a product in Services > Business Applications and click [My Product] for the product in the menu on the left.
4. Click [Switch to paid service] or [Switch to paid] in the My Product menu for the product.
5. Follow the steps to switch to a paid service for the product.
   • For more information, see the NAVER WORKS user guide, Switch to a paid WORKPLACE service, and Switch to a paid WORKBOX service.

Cancel a subscription

You can cancel or schedule to cancel a subscription to the SMARTWORK solution in the NAVER Cloud Platform console. The following describes how to cancel your subscription.

Cancel a subscription

The following describes how to cancel a subscription immediately.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Cancel subscription]./
4. Select the service to cancel a subscription.
5. Select today for Cancellation date.
6. The selected service will be canceled. In the pop-up window, type in the text "Cancel the subscription to the selected service" and click [Cancel subscription].
   • This will cancel the subscription of the selected product immediately, and all data will be deleted.

Schedule a cancellation

The following describes how to schedule to cancel a subscription.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Cancel subscription].
4. Select a service to schedule a cancellation.
5. Select Cancellation date.
   • To cancel your subscription without penalty before the annual commitment contract ends, set the cancellation date as the next day of the end date of the contract period.
6. The selected service will be canceled. In the pop-up window, type in the text "Cancel the subscription to the selected service" and click [Cancel subscription].
   • On the scheduled cancellation date, the subscription to the selected service will be canceled, and all data will be deleted.

Access the Admin page and configure the settings

You can access the Admin page for each of the NAVER WORKS, WORKPLACE, WORKBOX services and configure the main administrative settings.

The following describes how to access the Admin page.

1. Access the NAVER Cloud Platform console.
2. Click Solutions > SMARTWORK.
3. Click [Admin] in the product section in the SMARTWORK dashboard.
   • Alternatively, click [Configure] in the product section in the SMARTWORK dashboard.
   • To access the page through different paths, see the user guide for each product.
4. Follow the steps in the Admin Settings page or Settings Wizard of each product to complete the settings.

Use the service

For more information on how to use NAVER WORKS, WORKPLACE, and WORKBOX, see the user guide for the service.

• Go to NAVER WORKS user guide
• Go to WORKPLACE user guide
• Go to WORKBOX user guide