Troubleshoot common issues

Available in Classic and VPC

You might run into the following problems when using System Security Checker. Find out causes and possible solutions.

Time out error

A timeout has occurred.
Only a specific server is not running.

Cause

• If the inspection does not complete within 180 seconds, a timeout may occur.
• Timeouts may occur if the server experiences high resource consumption or has many files to inspect due to connected network drives.
• Delays may occur in inspection items that use the find command for verification.
• Delays may occur when the server mounts network drives (such as NAS) and scans their full paths.

Solution

Through exception handling items that use the find command, delays caused by network drives can be resolved. The following is an example of how to add exception clauses to the exception.json file used during inspection:

• CSAP : U-07 / U-16
• KISA : U-06 / U- 15 / U-16
• Finance : SRV-093 / SRV-095 / SRV-144

{
	"excepts": [
		{
			"type": "CSAP",
			"exceptItems": [
				{"id": "U-07", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "U-16", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "U-36", "reason": "Exceptions are made as regular log reviews cannot be verified in SSC products. Please document the log review plan in the exception.json file. (Removing the exception will result in a bad status during checks)"}
			]
		},
		{
			"type": "KISA",
			"exceptItems": [
				{"id": "U-06", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "U-15", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "U-16", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "U-43", "reason": "Exceptions are made as regular log reviews cannot be verified in SSC products. Please document the log review plan in the exception.json file. (Removing the exception will result in a bad status during checks)"}
			]
		},
		{
			"type": "finance",
			"exceptItems": [
				{"id": "SRV-093", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "SRV-095", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "SRV-144", "reason": "During system checks using the find command, exceptions are made because mounting network drives such as NAS may cause system failures."}
				{"id": "SRV-115", "reason": "Exceptions are made as regular log reviews cannot be verified in SSC products. Please document the log review plan in the exception.json file. (Removing the exception will result in a bad status during checks)"}
			]
		}
	]
}