---
title: "Troubleshoot common issues"
slug: "subaccount-troubleshoot-common"
updated: 2026-09-17T09:23:56Z
published: 2026-09-17T09:23:56Z
canonical: "guide.ncloud-docs.com/subaccount-troubleshoot-common"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot common issues

Available in Classic and VPC

You might run into the following problems when using Sub Account: Find out causes and possible solutions.

## Sub Account Password Loss

You forgot your Sub Account password. You failed to log in to a Sub Account five times. You want to reset the Sub Account password.

#### Cause

This happens when the Sub Account fails to log in due to multiple incorrect password attempts or because the password is forgotten.

#### Solution

You can change the Sub Account password from the main account. Refer to [Edit Sub Account](/docs/en/subaccount-use#%EC%84%9C%EB%B8%8C%EA%B3%84%EC%A0%95%EC%88%98%EC%A0%95) to change the password.

## Unable to view billing information from Sub Account

When accessing **My Account** > **Billing Information and Expense Management** > **Billing and Payment Management** in the console to view charges for a Sub Account, you are notified that you do not have permission.

#### Cause

Sub Accounts must have the necessary permissions to view billing information. Only the main account can grant these permissions.

#### Solution

Ask the main account to assign the following permissions:

- NCP_ADMINISTRATOR: Permission that allows access to the NAVER Cloud Platform portal and console with the same rights as the main account.
- NCP_FINANCE_MANAGER: Access only to Cost Explorer and **My Account** > **Billing and Cost Management** > **Billing and Payments** in the console

For more details, see [Manage Policies and Roles](/docs/en/subaccount-policy-role).

              Note

              

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