Change personal information

Available in Classic and VPC

You can change the member information you entered when signing up, such as account ID, password, language in use, address, mobile phone number, billing email address, and service area.

Login password

You can change your portal and console account's password. You can change your password as follows.

1. Access to the NAVER Cloud Platform portal.
2. Click Login at the upper right of the NAVER Cloud Platform portal.
3. When the login screen appears, enter your ID and password, then click the [Log in] button.
4. Click the My Page menu at the top center and then the Manage account menu.
5. Enter the current password one more time to protect your information, then click the [OK] button.
6. On the page to manage accounts, click the [Change password] tab menu.
7. Enter your current password one more time.
8. Enter the password to change in Password and Confirm password between 8 to 16 characters by combining English letters, numbers, and special characters.
9. Click the [OK] button.

Note

3 recently used passwords can't be used again.

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Login ID

You can change the email address you are using as a login ID for your portal and console account as follows.

1. Access to the NAVER Cloud Platform portal.
2. Click Login at the upper right of the NAVER Cloud Platform portal.
3. When the login screen appears, enter your ID and password, then click the [Log in] button.
4. Click the My Page menu at the top center and then the Manage account menu.
5. Enter the current password one more time to protect your information, then click the [OK] button.
6. On the page to manage accounts, click the [Change account] tab menu.
7. Check your member type and current account information, enter your current password once again, and enter your mobile phone number to verify your identity.
8. Click the [Next] button.
9. Enter the email address you want to change to on the account you want to change and click [Verify email].
10. Click the [Next] button.

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Member's basic information

You can change the member's information, such as language in use, address, mobile phone number, billing email address, and service area of your portal and console account. You can change the member's basic information as follows.

1. Access to the NAVER Cloud Platform portal.
2. Click Login at the upper right of the NAVER Cloud Platform portal.
3. When the login screen appears, enter your ID and password, then click the [Log in] button.
4. Click the My Page menu at the top center and then the Manage account menu.
5. Enter the current password one more time to protect your information, then click the [OK] button.
6. On the page to manage accounts, click the Change member information tab menu.
7. Check your member type, login ID, and name, then click the information you want to edit, such as language in use, address, mobile phone number, billing email address, and service area.
8. Click the [OK] button.

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Member's required information

You can change the member's required information, such as member type, name (or business name), and business registration number. Users can't edit the member's required information directly on the portal. It can't be arbitrarily edited in principle according to the terms of service, which users are notified about when signing up. Suppose editing is required due to unavoidable reasons. In that case, you can create an application for editing the member information and submit it to NAVER Cloud along with proof documents to apply for the change. However, your application for a change may be rejected after NAVER Cloud's review due to valid reasons.

Note

Click Service Terms and Conditions at the bottom of the NAVER Cloud Platform portal page to see them.

You can change the member's required information as follows.

1. Access to the NAVER Cloud Platform portal.
2. Click Login at the upper right of the NAVER Cloud Platform portal.
3. When the login screen appears, enter your ID and password, then click the [Log in] button.
4. Click the Support·FAQ menu at the top center and click the Data menu.
5. Click the Member data change application form of Membership management data to download it.
6. Fill in the member data change application form and prepare proof documents specified in the form.
7. After preparing and completing the form, select the Support·FAQ menu at the top center of the portal and click the Contact us menu.
8. Enter the application information, attach the application form and proof documents, and then click [Contact us].