Manage usage
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Manage usage

  • PDF

You can view and manage NAVER Cloud Platform service usage status, history, and billing trends or view the history of promotions. It enables you to effectively manage and respond to the circumstances related to service fees.

Service usage history

You can view the service usage history and billing amount by month or region and issue a certificate of payment as follows.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Service usage history] tab menu.
  6. On the Service usage history page, click the year and month for which you want to view the service usage history in the Usage month.
  7. Check the billing amount total of usage from different regions during the selected search period and the currently registered payment method and proceed as needed.
  • Period of usage: Shows the search period for the currently selected service usage history
  • Change payment method: Click to go to the Manage payment menu to change the current payment method
  • Change billing email: Click to go to the Manage account menu to change the email address to receive billing information to
  • Issue usage confirmation: Click to preview and print an online usage confirmation that has the same effect as a written and signed usage confirmation
  1. Select the region you want to check in Region to see the fees for each region in use during the selected search period.
  • Service: Name of the service in use in the selected region
  • Region: Information of the selected region
  • Monthly used amount: Service fee of the current month for the service in use in the selected region
  • Discounts per service: Discounted amount for the service in use in the selected region
  • Estimated payment amount: Estimated amount of the final payment after the discount is applied for the service in use in the selected region
  • Details: Additional description for the service in use in the selected region
  • View detailed fees: Click to check the details of the usage fee and download it as an Excel file to a local PC or print it
Note

Suppose you use the monthly flat-rate service for less than one month. In that case, it is calculated daily according to the period of usage in principle. The current month's fee is marked as the usage fee from the 1st of the month to the day before you view the entire region in use.

Payment

The payment for using NAVER Cloud Platform services is made automatically through the pre-registered payment method. The following describes how to check the service usage history and make a payment.

Automatic payment

Suppose you register an automatic transfer as your payment method. In that case, the previous month's service usage fee will be paid automatically between the 10th and the 14th of the month. If you have registered your payment method as direct deposit, then you can check the billing amount in My Page > Manage usage > Service usage history on the portal and make a deposit to the designated fee deposit account. You can check the payment result of the billing amount in My Page > Manage usage > Billing history trend.

Instant Payment

Basically, service usage fees are paid regularly and automatically between the 10th and the 13th of every month. Now, let's suppose it is inconvenient for you to pay within this period. In that case, you can pay the usage fees instantly from 12:30 PM to 10:00 PM KST on the 3rd of each month, excluding the regular payment period. If you pay instantly, there will be no duplicate payment along with the regular automatic payment.

  • Pay before the regular payment date: Prepayment is required or pay the previous month's outstanding payment amount
  • Pay after the regular payment date: Pay the previous month's outstanding payment amount
Note

You can pay the outstanding payment amount for this month and previous month together.

You can instantly pay the fees through the portal as follows.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Service usage history] tab menu.
  6. Click the [Pay instantly] button at the upper right of the Service usage history page.
Note

If a member residing outside South Korea pays immediately, only PayPal is supported as a payment method.

When requesting cash receipt

You can apply for the automatic issuance of cash receipts for the amount you paid. As it is reported to National Tax Service by PG (Payment Gateway) after you apply for a cash receipt, you can check whether it is issued on the National Tax Service website after 1 business day. However, business members can apply for a tax invoice, not a cash receipt. A tax invoice for the previous month's usage will be sent after 3 business days.
You can apply for the automatic issuance of cash receipts as follows.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Service usage history] tab menu.
  6. Click the [Apply for automatic issuance of cash receipts] button on the Service usage history page.
  7. Enter the information required for the issuance in the Apply for automatic issuance of cash receipts window.
  8. Select the Agree to provide this transaction information to the National Tax Service for the cash receipt income tax deduction, and then click the [OK] button.

Handling outstanding payment amount

If you didn't pay after selecting a payment method as direct deposit for the billing amount, or if it is not paid normally on the regular automatic transfer date, which is between the 10th and 14th, due to various reasons such as credit card's expiration, exceeding the limit, insufficient account balance, it will be treated as the outstanding payment amount. In case of outstanding payment, you will be notified via email and SMS. Your services might be blocked, and resources might be terminated with prior notice to avoid continuous additional fees.
If you deposit the outstanding payment amount for this month between the 15th and the last day of the month, there will be no late-payment penalties. However, suppose the outstanding payment amount is carried over to the next month. In that case, 1.5% of the late-payment penalties will be charged for the unpaid amount for the first time. You can make a bank transfer for the outstanding payment amount anytime. If you want to use the Pay instantly feature on the portal to pay the outstanding payment amount, it is only available from 12:30 PM on the 3rd to 10:00 PM KST on the last date of every month.

Note

For details on how to instantly pay the outstanding bills in the portal, please refer to Instant Payment.


Service usage status

You can check and manage the status of services in use and contract holding status per region in real time. You can check the usage status as follows.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Service usage status] tab menu.
  6. Select a region to check in Region.
  7. Check the required information.
  • Service: Name of the service in use in the selected region
  • Region: Region information selected to check the service usage status
  • Number of contracts holding: The number of contracts for services in use in the selected region
  • Go to console: Click to go to the console that can manage the services in use in the selected region

Promotion details

The following describes how to view information of promotions available in the portal.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Promotion details] tab menu.
  6. Check the required information.
  • Promotion name: Names of promotions that are available
  • Service: Services that can be used in the promotion
  • Provision type: How the promotion service is provided
  • Pricing plan: Pricing plan applicable for the promotion service
  • Number provided: The number of the promotion services provided
  • Number used: The usage status of the promotion service

Billing history trend

You can check the current billing status for the past 6 months based on the previous day of the date you viewed as follows.

  1. Access to the NAVER Cloud Platform portal.
  2. Click Login at the upper right of the NAVER Cloud Platform portal.
  3. When the login screen appears, enter your ID and password, then click the [Log in] button.
  4. Click the My Page menu at the top center and then the Manage usage menu.
  5. On the page to manage usage, select the [Billing history trend] tab menu.
  6. Check the required information.
  • Billing and usage history for the last 6 months: Display billing and usage history for the last 6 months for all regions in use
  • Billing and history for the last 6 months: Display billing history for the last 6 months for the all regions in use

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