Media conversion issues

Available in Classic and VPC

You might run into the following problems when using VOD Station. Find out causes and possible solutions.

Error message: "UPLOAD_ERROR"

While converting media files, I received the error message "UPLOAD_ERROR" in the Status menu.

Cause

An error occurred while uploading the encoded output video file to the output file path.

Solution

Check if the output file path specified in the category exists and try again.

Error message: "DOWNLOAD_ERROR"

While converting media files, I received the error message "DOWNLOAD_ERROR" in the Status menu.

Cause

The source video file in the Object Storage bucket was modified or deleted during encoding.

Solution

Check that the source file exists in the Object Storage bucket. If the file does not exist, upload it again.

Error message: "FILE_NOT_FOUND"

While converting media files, I received the error message "FILE_NOT_FOUND" in the Status menu.

Cause

The selected source video file does not exist in Object Storage.

Solution

• Check that the source file exists in the Object Storage bucket.
• Upload the source file again to the Object Storage bucket or select a different file.

Error message: "FILE_ALREADY_EXISTS"

While converting media files, I received the error message "FILE_ALREADY_EXISTS" in the Status menu.

Cause

A file with the same name exists in the Object Storage bucket set as the output file path.

Solution

In the Encode new file window, rename the file with the same name in the Object Storage bucket set as the output file path.

Error message: "WRONG_INPUT_FILE"

While converting media files, I received the error message "WRONG_INPUT_FILE" in the Status menu.

Cause

You have used a file format not supported by VOD Station.

Solution

Use video file formats that are supported by VOD Station. See Service specifications for supported file specifications.

Error message: "TRANSCODING_ERROR"

While converting media files, I received the error message "TRANSCODING_ERROR" in the Status menu.

Cause

• The source video file properties are not common and cannot be converted.
• The source video file header cannot be extracted, or the duration is abnormal.

Solution

• . Use a program that can check video file properties, such as MediaInfo, to verify that the file is in a file format supported by the VOD Station service and that the header duration and video/audio duration are the same. See Service specifications for supported file specifications.
• If you have difficulty identifying the cause, contact Customer Support on the NAVER Cloud Platform portal.

Automatic encoding error

The same MP4 file was encoded manually and automatically, but only the manual encoding was successful.

Cause

If the input file name automatically encoded by the Cloud Functions service has no extension or an unsupported extension, the encoding fails.

Solution

Check the Cloud Functions source code to ensure that the input file name has the correct extension.