Service Overview

Available in Classic and VPC

In the WORKPLACE Electronic Tax Invoice service, you can establish the basic settings and environment necessary for the issuance of electronic tax invoices, and perform the issuance task. You can also view the use status of electronic tax invoices and view electronic tax invoices issued by vendor or period.

To use the Electronic Tax Invoice service, click the [Service Menu] > [Electronic Tax Invoice] button at the top right corner of the PC web page.

Electronic Tax Invoice Admin Scenario

The usage scenario for electronic tax invoice admin is as follows.

1. Basic settings for electronic tax invoice
   • Basic settings to use the Electronic Tax Invoice service
   • Integrate SmartBill account and send certificate to issue electronic tax invoices.
     • Getting Started
     • Set Electronic Tax Invoice
     • SmartBill Integration Settings
2. Electronic tax invoice issuance work
   • Create/issue electronic tax invoices to be issued
   • Issue the electronic tax invoices requested to be issued by other service.
   • Send it to the NTS and vendor manager
     • Manage Issuance
     • Manage Invoice Submission
3. Delivery to the accounting service after issuing electronic tax invoice (displayed only when the accounting service is used)
   • Manage Accounting Submissions
4. Issue the electronic tax invoice that is requested to be issued by WORKPLACE-related service (accounting, etc.) (displayed only when the relevant service is used)
   • Manage Issuance Request
5. View use status and reports
   • Usage Status
   • Reports
   • View Closed Vendors
6. Manage Permissions
   • Granting and removal of admin permissions for the Electronic Tax Invoice service
   • User Guide pages for this step
     • Manage Permissions

Please Check FAQs.

Q. What kind of certificate do I need to obtain and where do I need to register for the issuance of electronic tax invoices?

• A business certificate is required to process the issuance of corporate tax invoices. Of the business public certificates, only universal certificates and certificates for electronic tax invoices can be used as the certificates for electronic tax invoice issuance.
• Business certificates must be registered by business registration number in the Admin > Company Information > Manage Business Place page before using the Electronic Tax Invoice service.

Q. Business public certificate has been renewed. How should the certificate change be reflected?

• After deleting the existing certificate in the [Manage Certificate] tab in Admin > Company Information > Manage Business Place, you need to re-register the renewed certificate. Uncheck the relevant service before deleting the existing certificate, re-register the renewed certificate, and check the service to use the certificate again for to use the service.

Q. What happens if I uncheck Electronic Tax Invoice in the Manage Admin Certificate menu?

• When you uncheck it, the certificate registered in SmartBill will be deleted first, and the use of the certificate will be suspended in the WORKPLACE Electronic Tax Invoice service, disabling the issuance of electronic tax invoice to the business place.

Q. Why do I need to sign up to SmartBill and integrate the account in WORKPLACE?

• The WORKPLACE Electronic Tax Invoice service provides tax invoice issuance and National Tax Service (NTS) submission management in partnership with SmartBill by Business Communications, Co., Ltd., which is the largest electronic tax invoice ASP company in Korea. Thus, before using the service, it must be integrated with the SmartBill account to be able to issue a tax invoice.

Q. I am an existing SmartBill member. How can I integrate with the WORKPLACE Electronic Tax Invoice service?

• When you integrate your account in the Electronic Tax Invoice Service > Settings > SmartBill Integration Settings page, you can sign up or integrate immediately depending on your membership status. If you are already a SmartBill member, you can integrate with WORKPLACE after entering member information (login information).

Q. Can I change my SmartBill membership information in WORKPLACE?

• The SmartBill membership details cannot be edited in WORKPLACE. Please edit it separately on the SmartBill website.

Q. What should I do if the WORKPLACE business place information and the SmartBill business place information differs?

• When you sign up as a new member by clicking the SmartBill account integration button in the Electronic Tax Invoice Service > Settings > SmartBill Integration Settings page, please check the basic business place information that you have registered in WORKPLACE first, send it to SmartBill and complete the sign up process.
  Thus, when registering as a new member, you will be registered as a SmartBill member with the same information as the business place information registered in WORKPLACE.

  If you are already a SmartBill member, we recommend that you manage your business place information in SmartBill and WORKPLACE in the same way.
  When issuing tax invoices in the WORKPLACE service, the business place information (name, business type, business item, etc.) registered in WORKPLACE is issued.

Q. What should I do if the certificate registered in SmartBill and the one registered in WORKPLACE are different?

• The same certificate must be registered in WORKPLACE and SmartBill to issue a tax invoice normally.
• Even if a certificate is already registered in SmartBill, the certificate registered in WORKPLACE Admin will be updated to SmartBill during the account integration process with WORKPLACE.
• When you click the [Register] button in 'SmartBill Certificate Expiration Date' after integrating the account and registering the WORKPLACE certificate on the Electronic Tax Invoice Service > Settings > SmartBill Integration Settings page, the certificate registered in the WORKPLACE Admin will be automatically registered.

Q. What happens if I remove the integration of my SmartBill account from the WORKPLACE Electronic Tax Invoice service?

• If you unlike your account from SmartBill, you will not be able to issue a new electronic tax invoice with the business registration number in the WORKPLACE Electronic Tax Invoice service until integrating again. However, the previously published details can be viewed.

Q. What happens if I delete my SmartBill certificate from the WORKPLACE Electronic Tax Invoice service?

• When you click the [X] button in the 'SmartBill Certificate Expiration Date' column within the Electronic Tax Invoice Service > Settings > SmartBill Integration Settings page, you can delete the certificate registered in SmartBill. If you delete the SmartBill certificate from WORKPLACE, it is impossible to issue an electronic tax invoice with the business registration number until you register again.

Q. I've requested a reverse issuance in WORKPLACE. How can the vendor check it?

• First of all, only if the vendor is a member of SmartBill, the vendor can view and approve the reverse issuance request.
• For the confirmation of the vendor's request for reverse issuance, a notification email will be sent to the vendor to request issuance of an electronic tax invoice as same as the forward issuance.

Q. Can I also receive the electronic tax invoice issued by the vendor?

• No. The WORKPLACE Electronic Tax Invoice service does not support the receiving feature for the tax invoice issued by the vendor via SmartBill. In the WORKPLACE Electronic Tax Invoice service, you can only view the details issued by your company only.

  However, as the WORKPLACE Accounting service offers Hometax Scaping feature, so you can view the electronic tax invoice information viewed in Hometax in the Accounting > Manage Receivables/Payables > Register Purchase/Sales Data Scraped from Hometax or Accounting > Manage Tax > Search Hometax Data page.

Q. What is the Electronic Tax Invoice Service > Manage Accounting Submissions feature?

• It is a menu displayed when you use the WORKPLACE Accounting service together. It provides an integration feature by sending the forward issuance or reverse issuance data issued in the Electronic Tax Invoice service to the Accounting service to help you process it as slip.

Q. When can I check the closed status of vendors?

• You can view it with a business registration number in the Electronic Tax Invoice Service > View Closed Vendors menu. Also, you can check the closed status of the vendor when creating a tax invoice in the Electronic Tax Invoice > Manage Issuance > New Issuance menu.

Q. There is no vendor to whom the tax invoice is issued. How do I register a vendor?

• You can create tax invoices only for vendors registered in the Admin > Manage Common Codes > Manage Vendor or Accounting Service > Manage Standard Information > Manage Vendor menu. If there is no registered vendor, please check with the vendor management manager and proceed with vendor registration first.

Q. What does 'Point of Transfer for National Tax Service' and 'Delayed Issuance Unavailable' mean in the electronic tax invoice settings?

• Point of Transfer for National Tax Service
  • The processing of electronic tax invoice is completed when its is delivered to the vendor upon issuance and the tax invoice is delivered to National Tax Service (NTS). The option is provided so that the user can set the point of submit to NTS after issuing electronic tax invoice.
  • Immediate transfer: Automatically requests to send the electronic tax invoice to NTS at the same time as issuing it.
  • Manual transfer: The user manually sends the electronic tax invoice after issuance on the NTS transfer page. However, since delayed submission to NTS poses a risk of additional taxes occurring, the items that are not sent will automatically be sent at 14:00 on the day after the issuance.
  • Reserved transfer: The electronic tax invoices issued on the day are automatically submitted to NTS at a specified time altogether. Even if you select the reserved transfer, the manual transfer is available before the reserved time on the Manage NTS Submission page.
• Delayed Issuance Unavailable
  • Penalties may incur for delayed issuance of electronic tax invoices. If you set Delayed Issuance Unavailable as [Y], then issuing tax invoices as of a date before the current month becomes unavailable from 11th of each month onward in the Electronic Tax Invoice > Manage Issuance > New Issuance menu.
• If you do not need to limit the creation date in the past, please set the Delayed Issuance Unavailable to [N].

Q. How can I cancel the issued electronic tax invoice?

• If the vendor has not received it after issuance, you can [Cancel Issuance] in the Electronic Tax Invoice > Manage Issuance > View Issuance History menu.

  However, if the vendor viewed or approved/declined receipt, or NTS submission is in progress after issuance, you cannot cancel issuance. If it is impossible to cancel the issuance, you must issue a revised tax invoice.

Q. How can I check the status of electronic tax invoice issuance and that of NTS submission? Can I check the submission result right away? How can I check the issuance status in the Accounting service?

• You can check the issuance status and NTS submission status by issuance in the Electronic Tax Invoice > Manage Issuance > View Issuance History menu. For cases requested for issuance by the Accounting service, you can check the issuance status of tax invoice on the Accounting service related page.

Q. The vendor is requesting for the issuance email of electronic tax invoice. Can I resend the email?

• You can resent the email after reselecting by case in the Electronic Tax Invoice Service > Manage Invoice Submission > Manage Email Submission menu.

Q. Should I pay the electronic tax invoice issuance fees to WORKPLACE or to SmartBill?

• The WORKPLACE Electronic Tax Invoice service is charged 100 KRW/case and it is added to the total WORKPLACE service fee and charged monthly.

Q. I want to unsubscribe from the WORKPLACE Electronic Tax Invoice service. What should I do if I want to use it again in the future? What will happened to the past data?

• You can set to Use/Not Use by service in the Admin > Settings > Manage Service Usage menu.
  However, you need to perform the following before setting to 'Not Use' to prevent data loss while issuing an electronic tax invoice.

  1. Cancel membership integration with SmartBill in the Electronic Tax Invoice service
  2. Uncheck Electronic Tax Invoice in the Admin > Manage Business Place > [Manage Certificate] tab
  • Existing data will not be deleted when setting to Not Use and you can view the past data when you change the setting to Use.

Q. I've issued a tax invoice from WORKPLACE Electronic Tax Invoice, but issued a modified tax invoice for that item (canceled) by separately accessing National Tax Service Hometax. Can I check the modified issuance (cancellation) history from WORKPLACE Electronic Tax Invoice?

• If you've issued an invoice from WORKPLACE Electronic Tax Invoice, the modified issuance (cancellation) must be also done from WORKPLACE Electronic Tax Invoice.
• Separately, modified issuances (cancellations) done directly from the National Tax Service can't be updated to WORKPLACE Electronic Tax Invoice.