WORKBOX service overview

Available in Classic and VPC

NAVER Cloud Platform WORKBOX is an enterprise-only file sharing service that helps efficient collaboration with its powerful management features.
By using the WORKBOX service, files can be safely managed and shared with ease between internal/external collaborating colleagues.
WORKBOX also provides a clear and simple private/public folder structure, and intuitive interfaces that even beginners can easily use, allowing anyone to use the service with no difficulty.

A variety of features WORKBOX offers

Please see below for detailed descriptions about a variety of features WORKBOX offers.

• Easy, light file sharing and collaborating with simple, intuitive UI: WORKBOX provides intuitive UIs that reduce the folder structure complexity of general file sharing services, by simply dividing folders into shared and personal folders. It also provides various sharing features such as folder and link sharing, allowing you to deal with a variety of file sharing scenarios required for internal and external collaboration.
• Powerful service environment management tool provided: WORKBOX admins are provided with a management tool that helps them set permissions to use major features, set shared folder preferences, invite and manage members, and configure various other service environment settings. Through this, enterprises can customize WORKBOX for their own file sharing and collaboration environment as they would like.
• Reduced costs with flexible storage management: You can view your WORKBOX storage usage in real time, and instantly purchase additional storage or terminate it in small increments. This helps reduce storage costs by flexibly increasing or decreasing your storage capacity depending on circumstances.
• Advanced access control and security features: Advanced access control is available by segmenting permissions for each shared folder to separate Edit and View permissions. With WORKBOX’s major security management features for admins, such as two-factor authentication and password strength settings, you can configure your service environment more securely.

Guide to WORKBOX Manual

WORKBOX manual consists of a total of 8 topics so that WORKBOX can be effectively used by its admins, users, and developers. The content that readers can view in each topic are as follows.

• Overview: Introduction to WORKBOX, advantages, helpful manuals for WORKBOX users, related resources, FAQs
• Specifications: Required specifications in order to use WORKBOX, supported environments, and restrictions
• Glossary: Important terms and their descriptions in using WORKBOX
• Scenarios: Guide to overall WORKBOX usage scenarios
• Start Guide: Instructions on how to request WORKBOX subscription and manage it in NAVER Cloud Platform's console, install PC web/app and mobile app, and to log in for the first time
• User Guide: How to use the features for users (shared folders, personal folders, deleted content) and for admins (shared folders, personal folders, deleted content, service environment settings) on WORKBOX web.
• Development Guide: How to configure WORKBOX basic settings and organization settings as well as how to customize SSO connection in the NAVER Cloud Platform console
• Release notes: Update history of WORKBOX manuals

WORKBOX related resources

NAVER Cloud Platform provides a variety of related resources as well as manuals to help customers better understand WORKBOX. If you are a developer or marketer in need of detailed information while you are considering adopting WORKBOX for your company or establishing data related policies, then please make good use of the resources below.

• NAVER Cloud for SMARTWORK introduction: Introduction to the solution that combines NAVER WORKS, WORKPLACE, and WORKBOX for truly implementing smart work
• NAVER Cloud for SMARTWORK Manual: NAVER Cloud for SMARTWORK solution manual
• API Reference: Instructions for using WORKBOX Developers
• Sub Account User Guide: Sub Account manual that can be used when you need the admin accounts with various permission levels to manage WORKBOX
• Ncloud User Environment Guide: Manual on VPC environments and supported features
• Portal and Console User Manual: Questions answered on how to request subscription and manage WORKBOX, and how to use the portal and console at a basic level when using Developers
• Various education content: Introduction to education content provided by NAVER Cloud Platform
• Introduction to pricing, characteristics, and detailed features: Summary of WORKBOX pricing system, characteristics, and detailed features of WORKBOX
• Latest service news: Latest news related to WORKBOX
• FAQs: Frequently asked questions by WORKBOX users
• Contact Us: Direct inquiry in case there are questions that aren't answered by the manuals

Please check FAQs first.

You can get your questions answered quickly with the replies in the FAQ before reading the manual. If you haven't found the answer to your question in the FAQ below, then search the manuals for what you would like to know.

Q. I want to restore a shared folder I deleted, but it doesn't appear in the Manage shared folders page.
A. In Manage shared folders, you can only manage the shared folders at the top level. If the deleted folder is the top level shared folder, then you can restore it in Manage shared folders. If the deleted folder is a regular shared folder, then you can restore it in Deleted content.

Q. I want to add (delete) someone to share my shared folder, but I can't see the member in Manage members/groups.
A. Manage members/groups in Service preferences is a feature that lets the admin to set members' basic information, or configure and manage groups and organizations. Only the master user who created the folder has a right to add (delete) a member to have access to a shared folder. The master user must click the [Set permissions] button in the folder to add (delete) a user.

Q. I want to change the settings of a shared link, but the Manage links tab in Manage shared folders shows a message saying that the settings can't be changed. Where can I change the settings of a shared link?
A. The Manage links tab in Manage shared folders provides a feature to view logs of shared links. If you would like to change a shared link's settings, then please click Link on the right of the shared folder menu.

Q. Can anyone use WORKBOX Developers in the console?
A. All companies who are WORKBOX customers can use Developers.

Q. Do all admins of a company have access to WORKBOX Developers?
A. The admin who can access Developers is the one who requested subscription to WORKBOX. If there is any other personnel who needs access to the Developers menu, then you can issue an account in NAVER Cloud Platform Sub Account to add admins. When you issue the account, set the access type to Console Access, and the policy name as WORKBOX Admin (NCP_WORKBOX_Manager).