---
title: "Cloud Log Analytics troubleshooting"
slug: "cla-troubleshoot"
updated: 2026-10-08T06:45:10Z
published: 2026-10-08T06:45:12Z
canonical: "guide.ncloud-docs.com/cla-troubleshoot"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud Log Analytics troubleshooting

Available in Classic and VPC

Learn how to resolve issues with Cloud Log Analytics. Click any error for detailed troubleshooting steps.

## Troubleshoot common issues

The following are examples of common issues you might encounter:

[Lost install key](/docs/en/cla-troubleshoot-common#Installkey%EB%B6%84%EC%8B%A4) I lost my Install Key.

[Unable to unsubscribe](/docs/en/cla-troubleshoot-common#%EC%9D%B4%EC%9A%A9%ED%95%B4%EC%A7%80%EB%B6%88) I can't unsubscribe.

## Troubleshoot log issues

The following are examples of log-related issues you might encounter:

[Delete logs](/docs/en/cla-troubleshoot-log#%EB%A1%9C%EA%B7%B8%EC%82%AD%EC%A0%9C) I want to delete logs.

[Disable log collection](/docs/en/cla-troubleshoot-log#%EB%A1%9C%EA%B7%B8%EC%88%98%EC%A7%91%ED%95%B4%EC%A0%9C) I am using Cloud DB for MySQL but do not want to use the log collection feature.

[View filebeat logs](/docs/en/cla-troubleshoot-log#filebeat%EB%A1%9C%EA%B7%B8%EC%A1%B0%ED%9A%8C) After installing the collection agent, I want to check on the server if logs are being sent properly by viewing filebeat logs.

[Log transfer error](/docs/en/cla-troubleshoot-log#%EB%A1%9C%EA%B7%B8%EC%A0%84%EC%86%A1%EC%98%A4%EB%A5%98) I installed the agent and saw the "Finish Installation" message, but the logs aren't being sent.

[Unable to collect specific logs](/docs/en/cla-troubleshoot-log#%ED%8A%B9%EC%A0%95%EB%A1%9C%EA%B7%B8%EB%AF%B8%EC%88%98%EC%A7%91) Logs configured using templates such as SYSLOG and Security are displayed, but Custom Log is not displayed.

[Unable to view collected logs](/docs/en/cla-troubleshoot-log#%EC%88%98%EC%A7%91%EB%A1%9C%EA%B7%B8%EB%AF%B8%EC%A1%B0%ED%9A%8C) Some collected logs do not appear on the Search page.

## Troubleshoot agent issues

The following are examples of agent-related issues you might encounter:

[Missing agent configuration file](/docs/en/cla-troubleshoot-agent#%EC%97%90%EC%9D%B4%EC%A0%84%ED%8A%B8%EC%84%A4%EC%A0%95%ED%8C%8C%EC%9D%BC%EB%88%84%EB%9D%BD) I get errors such as "missing configuration file" while installing the agent on Windows Server 2019.

## Troubleshoot export issues

The following are examples of export-related issues you might encounter:

["no permission of object storage" error](/docs/en/cla-troubleshoot-export#nopermissionofobjectstorage%EC%98%A4%EB%A5%98) A "no permission of object storage" error occurs during automatic export.

["no access key" error](/docs/en/cla-troubleshoot-export#noaccesskey%EC%98%A4%EB%A5%98) During automatic export, a "no access key" issue occurs.

## Learning resources

We offer various materials for you to explore. To learn more about Cloud Log Analytics, check out these helpful links:

- FAQs: [Cloud Log Analytics FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=MGMT&categoryCode3=SV_0083&page=1)
- NAVER Cloud Platform blog: [Search using the new "Lucene Query" feature in Cloud Log Analytics](https://blog.naver.com/n_cloudplatform/222175958218?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [Collect logs using the Cloud Log Analytics service](https://blog.naver.com/n_cloudplatform/221983291825?trackingCode=blog_bloghome_searchlist)

Note

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