---
title: "Cloud Insight troubleshooting"
slug: "cloudinsight-troubleshoot"
updated: 2026-09-17T09:04:40Z
published: 2026-09-17T09:24:00Z
canonical: "guide.ncloud-docs.com/cloudinsight-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cloud Insight troubleshooting

Available in Classic and VPC

This document details problems users may have while using Cloud Insight Agent, as well their solutions. Clicking each problem will redirect the user to the dial page.

## General problem

The general problems you may have are as follows.

[No server response](/docs/en/cloudinsight-troubleshoot-general#%EC%84%9C%EB%B2%84%EC%9D%91%EB%8B%B5%EC%97%86%EC%9D%8C) The server is hanging, metric collection is not running, and neither is the notification running.

[Data is not collected](/docs/en/cloudinsight-troubleshoot-general#%EB%8D%B0%EC%9D%B4%ED%84%B0%EA%B0%80%EC%88%98%EC%A7%91%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) The Agent is properly running, but no data is collected in Cloud Insight.

[Service data is not available](/docs/en/cloudinsight-troubleshoot-general#%EC%84%9C%EB%B9%84%EC%8A%A4%EB%8D%B0%EC%9D%B4%ED%84%B0%EA%B0%80%EC%A1%B0%ED%9A%8C%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) NAVER Cloud Platform’s service data is not available on the dashboard.

[When ASG policy is registered as an action, servers are continuously created/deleted](/docs/en/cloudinsight-troubleshoot-general#%EC%95%A1%EC%85%98%EC%9C%BC%EB%A1%9CASG%EC%A0%95%EC%B1%85%EB%93%B1%EB%A1%9D%EC%8B%9C%EC%84%9C%EB%B2%84%EA%B0%80%EC%A7%80%EC%86%8D%EC%A0%81%EC%9C%BC%EB%A1%9C%EC%83%9D%EC%84%B1%EC%82%AD%EC%A0%9C%EB%90%A8) When ASG policy is registered as an action, servers are continuously created/deleted.

[The created Custom Schema is not displayed](/docs/en/cloudinsight-troubleshoot-general#%EC%83%9D%EC%84%B1%ED%95%9CCustomSchema%EA%B0%80%EC%A1%B0%ED%9A%8C%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) Custom schema was created but is not found on the console.

[The data sent to API is not found](/docs/en/cloudinsight-troubleshoot-general#API%EB%A1%9C%EB%B3%B4%EB%82%B8%EB%8D%B0%EC%9D%B4%ED%84%B0%EA%B0%80%EC%A1%B0%ED%9A%8C%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) The data was sent to API but it is not found in the console.

[The data sent to API differs from results displayed on dashboard](/docs/en/cloudinsight-troubleshoot-general#API%EB%A1%9C%EB%B3%B4%EB%82%B8%EB%8D%B0%EC%9D%B4%ED%84%B0%EC%99%80%EB%8C%80%EC%8B%9C%EB%B3%B4%EB%93%9C%EC%97%90%EC%84%9C%EC%A1%B0%ED%9A%8C%EB%90%98%EB%8A%94%EA%B2%B0%EA%B3%BC%EA%B0%80%EC%83%81%EC%9D%B4%ED%95%A8) The data sent to API differs from results displayed on dashboard.

[Agent is not installed](/docs/en/cloudinsight-troubleshoot-general#Agent%EA%B0%80%EC%84%A4%EC%B9%98%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) Agent was not normally installed.

## Metric problems

The metric problems you may have are as follows.

[Metrics are not collected](/docs/en/cloudinsight-troubleshoot-metric#%EB%A9%94%ED%8A%B8%EB%A6%AD%EC%9D%B4%EC%88%98%EC%A7%91%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) The metrics suddenly stops being collected.

[Server's proc_mem_usert and Memory’s mem_user are different](/docs/en/cloudinsight-troubleshoot-metric#Server%EC%9D%98procmemusert%EC%99%80Memory%EC%9D%98memusert%EA%B0%80%EC%83%81%EC%9D%B4%ED%95%A8) The proc_mem_usert of the Server is higher than the mem_usert of the Memory.

[CPU used_rto and Server’s avg_cpu_used_rto are different](/docs/en/cloudinsight-troubleshoot-metric#CPU%EC%9D%98used_rto%EC%99%80Server%EC%9D%98avg_cpu_used_rto%EA%B0%80%EC%83%81%EC%9D%B4%ED%95%A8) CPU's used_rto is higher or lower than the server's avg_cpu_used_rto.

[The metric not collected when widget is created](/docs/en/cloudinsight-troubleshoot-metric#%EC%9C%84%EC%A0%AF%EC%83%9D%EC%84%B1%EC%8B%9C%EC%88%98%EC%A7%91%EB%90%98%EC%A7%80%EC%95%8A%EB%8A%94%EB%A9%94%ED%8A%B8%EB%A6%AD%EC%9D%B4%EB%A9%94%ED%8A%B8%EB%A6%AD%EB%AA%A9%EB%A1%9D%EC%97%90%ED%8F%AC%ED%95%A8%EB%90%A8) The metric not collected during widget creation is included in the metrics list.

## Event problems

The events problems you may have are as follows.

[Event occurs while monitoring with is_process_up of the Server (VPC), even when there is no issue](/docs/en/cloudinsight-troubleshoot-event#ServerVPC%EC%9D%98is_process_up%EC%9C%BC%EB%A1%9C%EB%AA%A8%EB%8B%88%ED%84%B0%EB%A7%81%EC%A4%91%EC%9D%B4%EC%83%81%EC%9D%B4%EC%97%86%EB%8A%94%EB%8D%B0%EB%B0%9C%EC%83%9D) Event occurs while monitoring with is_process_up of the Server (VPC), even when there is no issue.

[The dimensions of the File/Process/Port Plugin deleted when creating Event Rule continue to be exposed.](/docs/en/cloudinsight-troubleshoot-event#EventRule%EC%83%9D%EC%84%B1%EC%8B%9C%EC%82%AD%EC%A0%9C%ED%95%9CFileProcessPortPlugin%EC%9D%98%EB%94%94%EB%A9%98%EC%85%98%EB%85%B8%EC%B6%9C) The dimensions of the File/Process/Port Plugin deleted when creating Event Rule continue to be exposed.

[Event Rule has been created, but the Total Rule Count does not match the value of monitoring targets and monitoring items.](/docs/en/cloudinsight-troubleshoot-event#EventRule%EC%9D%98TotalRuleCount%EA%B0%92%EA%B3%BC%EA%B0%90%EC%8B%9C%EB%8C%80%EC%83%81%EB%B0%8F%EA%B0%90%EC%8B%9C%ED%95%AD%EB%AA%A9%EC%9D%98%EA%B0%92%EC%9D%98%EB%B6%88%EC%9D%BC%EC%B9%98) Event Rule has been created, but the Total Rule Count does not match the value of monitoring targets and monitoring items.

[Event occurs despite the changed conditions’ not having been met](/docs/en/cloudinsight-troubleshoot-event#%EC%9D%B4%EB%B2%A4%ED%8A%B8%EC%A1%B0%EA%B1%B4%EC%9D%84%EB%A7%8C%EC%A1%B1%ED%95%98%EC%A7%80%EC%95%8A%EC%95%98%EC%A7%80%EB%A7%8C%EC%9D%B4%EB%B2%A4%ED%8A%B8%EB%B0%9C%EC%83%9D) The conditions were changed after event occurrence, but event re-occurred despite the changed conditions’ not having been met.

[Event occurred although the CPU usage rate is lower than the event rule condition.](/docs/en/cloudinsight-troubleshoot-event#CPU%EC%82%AC%EC%9A%A9%EB%A5%A0%EC%9D%B4%EC%9D%B4%EB%B2%A4%ED%8A%B8%EB%A3%B0%EC%A1%B0%EA%B1%B4%EB%B3%B4%EB%8B%A4%EB%82%AE%EC%9D%8C%EC%97%90%EB%8F%84%EC%9D%B4%EB%B2%A4%ED%8A%B8%EB%B0%9C%EC%83%9D) Event occurred although the CPU usage rate is lower than the event rule condition.

[The data on the Events page is different from actual event data.](/docs/en/cloudinsight-troubleshoot-event#%EC%9D%B4%EB%B2%A4%ED%8A%B8%EB%B0%9C%EC%83%9D%EB%82%B4%EC%9A%A9%EA%B3%BCEvent%EB%A9%94%EB%89%B4%EC%97%90%EB%85%B8%EC%B6%9C%EB%90%98%EB%8A%94%EB%8D%B0%EC%9D%B4%ED%84%B0%EA%B0%80%EC%83%81%EC%9D%B4%ED%95%A8) The data on the Events page is different from actual event data.

[When viewing the TOP 10 widget data in Service Dashboard, server data with high CPU usage is not displayed in the CPU usage widget.](/docs/en/cloudinsight-troubleshoot-event#CPU%EC%82%AC%EC%9A%A9%EB%A5%A0%EC%9D%B4%EB%86%92%EC%9D%80%EC%84%9C%EB%B2%84%EB%8D%B0%EC%9D%B4%ED%84%B0%EA%B0%80CPU%EC%82%AC%EC%9A%A9%EB%A5%A0%EC%9C%84%EC%A0%AF%EC%97%90%ED%91%9C%EC%8B%9C%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) When viewing the TOP 10 widget data in Service Dashboard, server data with high CPU usage is not displayed in the CPU usage widget.

## Introduction content

NAVER Cloud Platform provides various information to support customers. The following provides content you may take advantage of, when using Cloud Insight service.

- FAQ: [Cloud Insight FAQ](https://www.ncloud.com/support/faq/prod?categoryCode2=MGMT&categoryCode3=SV_0124&page=1)
- NAVER Cloud Platform blog: [Management product usage #1 Metric Data (feat. To have a quick look at the infrastructure status such as performance indicators](https://blog.naver.com/n_cloudplatform/222093152897?trackingCode=blog_bloghome_searchlist)
- Easy start guide: [Managing virtual server with Auto Scaling](https://www.ncloud.com/guideCenter/guide/49)

              Note

              

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