---
title: "CLOVA Dubbing troubleshooting"
slug: "clovadubbing-troubleshoot"
updated: 2026-09-17T09:33:52Z
published: 2026-09-17T09:33:52Z
canonical: "guide.ncloud-docs.com/clovadubbing-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CLOVA Dubbing troubleshooting

Available in Classic and VPC

You might run into the following problems when using CLOVA Dubbing. Find out causes and possible solutions.

## Troubleshoot billing issues

I didn't use CLOVA Dubbing, but the fee is charged.

#### Cause

The charges for CLOVA Dubbing are based on the creation of the project group. If you have a project group, a basic fee is incurred regardless of the usage.

#### Solution

If a project group is created, the fee is incurred, so delete a project group you don't use.

- [Delete project group](/docs/en/clovadubbing-projectgroup#%ED%94%84%EB%A1%9C%EC%A0%9D%ED%8A%B8%EA%B7%B8%EB%A3%B9%EC%82%AD%EC%A0%9C)
- [Manage subscriptions](/docs/en/clovadubbing-start#%EC%9D%B4%EC%9A%A9%ED%95%B4%EC%A7%80)

## Troubleshoot charges after unsubscription issues

I unsubscribed CLOVA Dubbing, but the fee was charged.

#### Causes and solutions

The fee from the 1st to the last day of every month is charged the next month. If you unsubscribe from the service in the middle of the month, the fee calculated daily until the date you unsubscribe is charged. To view the service subscription status in detail, check the Cost Explorer service.

## Troubleshoot Project transfer issues

The project I created in NAVER CLOVA Dubbing is transferred to CLOVA Dubbing of NAVER Cloud Platform account, but I cannot transfer the project I created in NAVER Cloud Platform account to NAVER CLOVA Dubbing.

#### Causes and solutions

The project of CLOVA Dubbing created in NAVER Cloud Platform cannot be transferred to NAVER's CLOVA Dubbing.

## Troubleshoot unable to adjust pitch and end-pitch issues

I was able to edit the pitch and end-pitch, and adjust the dubbing speed in the free version, but I cannot find these features in the paid version.

#### Cause

CLOVA Dubbing provided for free by NAVER and CLOVA Dubbing provided by NAVER Cloud Platform have different features. In CLOVA Dubbing provided by NAVER Cloud Platform, you can only adjust the speed and volume.

#### Solution

- You can set the speed and volume with the MY Voice feature of CLOVA Dubbing. For more information, see [Create and manage voices](/docs/en/clovadubbing-voice).
- See [How to enter a natural dubbing content](/docs/en/clovadubbing-project#%EC%9E%90%EC%97%B0%EC%8A%A4%EB%9F%AC%EC%9A%B4%EB%8D%94%EB%B9%99%EC%9E%85%EB%A0%A5%EB%B0%A9%EB%B2%95) to create voices.

## Troubleshoot features in the free version not provided issues

I cannot find the voices I used in the free version.

#### Cause

The celeb voice and voice maker features of NAVER CLOVA Dubbing are not provided by CLOVA Dubbing from NAVER Cloud Platform.

#### Solution

The service providers for the paid CLOVA Dubbing of NAVER Cloud Platform and the free CLOVA Dubbing of NAVER are different, so their scope of feature provision and release date are also different. For more information on the features provided by each platform, see the detail page of each platform.

## Troubleshoot Changing premium plan to standard plan issues

I cannot change the premium plan to the standard plan.

#### Cause

It is only possible to change the service plan from the standard plan to the premium plan.

#### Solution

You cannot change the premium plan to the standard plan, so create a new project group.

## Learning resources

We offer various materials for you to explore. To learn more about CLOVA Dubbing, check out these helpful links:

- FAQs: [CLOVA Dubbing FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=AI&categoryCode3=SV_0172&page=1)
- NAVER Cloud Platform blog: [When should I use the paid version of CLOVA Dubbing? Ask anything! All about related questions](https://blog.naver.com/n_cloudplatform/222846812178?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [Top tips for using smart CLOVA Dubbing! (ft.Sub Account)](https://blog.naver.com/n_cloudplatform/222232055112?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [How to import CLOVA Dubbing NAVER account projects](https://blog.naver.com/n_cloudplatform/222832612497?trackingCode=blog_bloghome_searchlist)

              Note

              

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