---
title: "Datafence troubleshooting"
slug: "datafence-troubleshoot"
updated: 2026-09-17T09:18:10Z
published: 2026-09-17T09:18:10Z
canonical: "guide.ncloud-docs.com/datafence-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Datafence troubleshooting

Available in Classic and VPC

You might run into the following problems when using Datafence. Find out causes and possible solutions.

## Datafence menu not visible

I can’t find the Datafence menu.

#### Cause

Datafence is available only to pre‑approved accounts.

#### Solution

If you want to use Datafence, please contact [[Customer Support]](https://www.ncloud.com/support/question/service){target="_blank"}. We will review your request and grant access as appropriate.

## External data export

How is external data export controlled?

#### Cause

Datafence blocks external communications to enable secure collaborative analytics. Export of public data is only possible through the in‑product export request feature, which requires review by a Datafence administrator.

#### Solution

As described above, you can export data only through the export request feature with administrator review and approval. You can request up to 10 files at a time, and each file must be no larger than 2 GB.

## Create additional Datafence environments

I want to create more than one Datafence.

#### Cause

For stable operations, each account can create only one Datafence.

#### Solution

As noted above, you can create only one Datafence per account. If you need more, we recommend using the Organization service:

1. Create a new NAVER Cloud Platform account.
2. Create Datafence in the additional account.
3. Link it to your master account using the Organization service.

## Learning resources

We offer various materials for you to explore. To learn more about Datafence, check out these helpful links:

- FAQs: [Datafence FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=ANALY&categoryCode3=SV_0268&page=2)
- NAVER Cloud Platform blog: [A convenient and secure analytics environment introducing Datafence](https://blog.naver.com/n_cloudplatform?Redirect=Log&logNo=223684304432&from=postView&trackingCode=blog_bloghome_searchlist).

              Note

              

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