---
title: "GAMEPOT troubleshooting"
slug: "gamepot-troubleshoot"
updated: 2026-09-17T09:04:32Z
published: 2026-09-17T09:18:24Z
canonical: "guide.ncloud-docs.com/gamepot-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GAMEPOT troubleshooting

Available in Classic and VPC

Learn how to resolve issues with GAMEPOT. Click any error for detailed troubleshooting steps.

              Note

              

This guide is based on the GAMEPOT 3.0 version. If you encounter issues with the GAMEPOT 2.0 version, see [Troubleshooting](/docs/en/game-troubleshooting).

## Troubleshoot common issues

The following are examples of common errors you might encounter:

[Check GAMEPOT API latency](/docs/en/gamepot-troubleshoot-common#%EA%B2%8C%EC%9E%84%ED%8C%9FAPI%EC%A7%80%EC%97%B0%EC%86%8D%EB%8F%84%ED%99%95%EC%9D%B8) I want to check the GAMEPOT API latency.

[Google Play Developer API not linked error](/docs/en/gamepot-troubleshoot-common#GooglePlayDeveloperAPInotlinked%EC%98%A4%EB%A5%98) After completing the payment, I get a Google Play Developer API not linked error.

[Types of personal information collected by GAMEPOT SDK](/docs/en/gamepot-troubleshoot-common#GAMEPOTSDK%EC%97%90%EC%84%9C%EC%88%98%EC%A7%91%ED%95%98%EB%8A%94%EA%B0%9C%EC%9D%B8%EC%A0%95%EB%B3%B4%EC%9C%A0%ED%98%95) I'm curious about the types of personal information collected by the GAMEPOT SDK.

[Downgrade from Pro to Essential](/docs/en/gamepot-troubleshoot-common#Pro%EC%97%90%EC%84%9CEssential%EB%A1%9C%EB%8B%A4%EC%9A%B4%EA%B7%B8%EB%A0%88%EC%9D%B4%EB%93%9C) What should I consider when downgrading from GAMEPOT Pro to Essential?

## App issues

The following are examples of app-related issues users may encounter.

[Push notification error on Android OS 13 devices](/docs/en/gamepot-troubleshoot-app#) Push notifications are not arriving on Android OS 13 devices.

[iOS review rejection](/docs/en/gamepot-troubleshoot-app#iOS%EC%8B%AC%EC%82%AC%EB%A6%AC%EC%A0%9D) The iOS review resulted in rejection.

[Precautions when launching services on iOS platform](/docs/en/gamepot-troubleshoot-app#iOS%ED%94%8C%EB%9E%AB%ED%8F%BC%EC%97%90%EC%84%9C%EB%B9%84%EC%8A%A4%EB%9F%B0%EC%B9%AD%EC%8B%9C%EC%A3%BC%EC%9D%98%EC%82%AC%ED%95%AD) I'm curious about things to watch out for when launching services targeting the iOS platform.

## Account and login issues

The following are examples of account and login-related issues users may encounter.

[User ID transfer](/docs/en/gamepot-troubleshoot-login#%EC%82%AC%EC%9A%A9%EC%9E%90ID%EC%9D%B4%EC%A0%84) I want to transfer my user ID.

[Restore user ID](/docs/en/gamepot-troubleshoot-login#%EC%82%AC%EC%9A%A9%EC%9E%90ID%EB%B3%B5%EA%B5%AC) I want to restore my user ID.

[Social login error](/docs/en/gamepot-troubleshoot-login#%EC%86%8C%EC%85%9C%EB%A1%9C%EA%B7%B8%EC%9D%B8%EC%98%A4%EB%A5%98) Social login works fine for APKs I install myself, but when I download from the store and log in with social login, I can't log in.

[5 failed password attempts](/docs/en/gamepot-troubleshoot-login#%EB%B9%84%EB%B0%80%EB%B2%88%ED%98%B85%ED%9A%8C%EC%8B%A4%ED%8C%A8) I can't log in to my dashboard admin account due to 5 failed passwords.

## Payment issues

The following are examples of payment-related issues users may encounter.

[Payment API failure](/docs/en/gamepot-troubleshoot-billing#%EA%B2%B0%EC%A0%9CAPI%EC%8B%A4%ED%8C%A8) The payment API fails even though I applied the key value after issuing a new service account. After proceeding with payment, the error message "The current user has insufficient permissions to perform the requested operation." is displayed.

[Payment history missing during payment](/docs/en/gamepot-troubleshoot-billing#%EA%B2%B0%EC%A0%9C%EC%8B%9C%EA%B2%B0%EC%A0%9C%EC%9D%B4%EB%A0%A5%EB%88%84%EB%9D%BD) When attempting to make a payment in the GAMEPOT SDK, it returns a success response, but the payment is not registered in **Dashboard** > **Payment** > **Payment list**, and the request is not passed to the game server.

## Content to explore

We offer various materials for you to explore. To learn more about GAMEPOT, check out these helpful links:

- FAQs: [GAMEPOT FAQs](https://www.ncloud.com/v2/support/faq/prod?categoryCode2=GAME&categoryCode3=SV_0103)
- API guide: [GAMEPOT 3.0 API guide](https://api.ncloud-docs.com/docs/en/gamepot-overview)

              Note

              

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