---
title: "Media Intelligence troubleshooting"
slug: "maiu-troubleshoot"
updated: 2026-09-17T09:04:45Z
published: 2026-09-17T09:22:44Z
canonical: "guide.ncloud-docs.com/maiu-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Media Intelligence troubleshooting

Available in VPC

You might run into the following problems when using Media Intelligence. Find out causes and possible solutions.

## Troubleshoot common issues

[Files not displayed when adding media assets](/docs/en/maiu-troubleshoot-common#%EB%AF%B8%EB%94%94%EC%96%B4%EC%97%90%EC%85%8B%EC%B6%94%EA%B0%80%EC%8B%9C%EB%B2%84%ED%82%B7%EB%82%B4%ED%8C%8C%EC%9D%BC%EC%9D%B4%EB%85%B8%EC%B6%9C%EB%90%98%EC%A7%80%EC%95%8A%EC%9D%8C) Files uploaded to the bucket do not appear when adding files. Files in the bucket are not visible in the add analysis file window.

[Media asset analysis failure](/docs/en/maiu-troubleshoot-common#%EB%AF%B8%EB%94%94%EC%96%B4%EC%97%90%EC%85%8B%EB%B6%84%EC%84%9D%EC%8B%A4%ED%8C%A8) The media asset analysis has failed.

              Note

              

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