---
title: "Media Connect Center troubleshooting"
slug: "mediaconnectcenter-troubleshoot"
updated: 2026-09-17T09:22:36Z
published: 2026-09-17T09:22:36Z
canonical: "guide.ncloud-docs.com/mediaconnectcenter-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Media Connect Center troubleshooting

Available in Classic and VPC

You might run into the following problems when using Media Connect Center. Find out causes and possible solutions.

## File access permission

I received a message that the file is set to private and VOD Station cannot create an HLS URL when uploading files and encoding videos.

#### Cause

If the access option to Object Storage private bucket files is set to "Do not allow" in the VOD Station channel settings, an HLS URL cannot be created.

#### Solution

If you set the private bucket file access option to 'Allow' when you create a VOD station channel, you can create and stream an HLS URL even if the Object Storage bucket permission is set to 'Private'. To set permissions to access private files, follow these steps:

1. Access the Media Connect Center External Console.
2. In the menu bar, click **VOD Station** > **Streaming channel** > **[Create channel]**.
3. For Advanced settings, select **Enabled**.
4. Select **Allow** to allow access to private bucket files.
5. Click the **[Create]** button to create a channel.

## Learning resources

We offer various materials for you to explore. To learn more about Media Connect Center, check out these helpful links:

- FAQs: [Media Connect Center FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=MEDIA&categoryCode3=SV_0198)
- API errors: [Media Connect Center errors](https://api.ncloud-docs.com/docs/en/mediaconnectcenter-errorcode)
- NAVER Cloud Platform blog: [store, encode, stream, and manage media content all in one! Media Connect Center](https://blog.naver.com/n_cloudplatform/222792188963?trackingCode=blog_bloghome_searchlist)

              Note

              

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