---
title: "One Click Multi DRM troubleshooting"
slug: "multidrm-troubleshoot"
updated: 2026-09-17T09:22:39Z
published: 2026-09-17T09:22:39Z
canonical: "guide.ncloud-docs.com/multidrm-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# One Click Multi DRM troubleshooting

Available in Classic and VPC

You might run into the following problems when using One Click Multi DRM. Find out causes and possible solutions.

## DRM token error

I received the error message stating that the DRM token is invalid.

#### Cause

This error may occur if you have incorrectly set the X-DRM-TOKEN information.

#### Solution

Check the x-drm-token header information in the [Licensing Widevine/PlayReady](https://api.ncloud-docs.com/docs/en/license-request) to ensure that the X-DRM-Token is created correctly.

## Unsubscription from One Click Multi DRM

I cannot find a way to unsubscribe from One Click Multi DRM.

#### Cause and solution

Disabling the DRM licensing for all registered sites will complete the unsubscription process. For more details on how to disable licensing, see [Enable and disable DRM](/docs/en/multidrm-site-manage#DRM%ED%99%9C%EC%84%B1%ED%99%94%EB%B0%8F%EB%B9%84%ED%99%9C%EC%84%B1%ED%99%94).

## Authentication error

A 401 error occurs when calling the APIs. Error code 200 is returned.

#### Cause

This error may occur if you have incorrectly set the authentication information.

#### Solution

See [API call errors](/docs/en/apigw-troubleshoot-common#API%ED%98%B8%EC%B6%9C%EC%98%A4%EB%A5%98) to ensure you have entered the correct authentication information.

## Learning resources

We offer various materials for you to explore. To learn more about One Click Multi DRM, check out these helpful links:

- FAQs: [One Click Multi DRM FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=MEDIA&categoryCode3=SV_0239&page=1)
- API errors: [One Click Multi DRM error code](https://api.ncloud-docs.com/docs/en/one-click-multi-drm-error-code)
- DoveRunner (formerly PallyCon) website: [license related error code](https://pallycon.com/docs/en/ko/multidrm/license/license-errorcode/)
- NAVER Cloud Platform blog: [how to stream live streaming in 6 steps](https://blog.naver.com/n_cloudplatform/222493527661?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [One Click Multi DRM service is now available to protect the copyright of your content](https://blog.naver.com/n_cloudplatform/223278906151?trackingCode=blog_bloghome_searchlist)

              Note

              

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