---
title: "NAS troubleshooting"
slug: "nas-troubleshoot"
updated: 2026-09-17T09:05:26Z
published: 2026-09-17T09:18:24Z
canonical: "guide.ncloud-docs.com/nas-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NAS troubleshooting

Available in Classic and VPC

This section describes the problems and solutions you may encounter using the NAS service. Click each problematic situation to move to the related page.

## Common issues

The common problematic situations users may encounter are as follows:

[Volume resizing error](/docs/en/nas-troubleshoot-common#%EB%B3%BC%EB%A5%A8%EC%82%AC%EC%9D%B4%EC%A6%88%EC%B6%95%EC%86%8C%EC%98%A4%EB%A5%98) An error message appears when shrinking a volume.

[Usage notation error](/docs/en/nas-troubleshoot-common#%EC%82%AC%EC%9A%A9%EB%9F%89%ED%91%9C%EA%B8%B0%EC%98%A4%EB%A5%98) The capacity did not decrease after deleting the data.

[Failed to replicate](/docs/en/nas-troubleshoot-common#%EB%B3%B5%EC%A0%9C%EC%8B%A4%ED%8C%A8Classic) The replication fails while replicating a volume from a Classic to a VPC.

## Snapshot issues

Snapshot-related issues that users may encounter are as follows:

[NAS data error during snapshot use](/docs/en/nas-troubleshoot-snapshot#%EC%8A%A4%EB%83%85%EC%83%B7%EC%82%AC%EC%9A%A9%EC%A4%91NAS%EB%8D%B0%EC%9D%B4%ED%84%B0%EC%98%A4%EB%A5%98) A problem has been detected with NAS data during snapshot use. The problem seems to be with data from two days ago.

[Deleting a snapshot after the snapshot recovers](/docs/en/nas-troubleshoot-snapshot#%EC%8A%A4%EB%83%85%EC%83%B7%EB%B3%B5%EA%B5%AC%ED%9B%84%EC%8A%A4%EB%83%85%EC%83%A5%EC%82%AD%EC%A0%9C) You recovered a snapshot from a specific time; all snapshots created since then have been deleted.

[Volume information is not exposed when snapshots are set](/docs/en/nas-troubleshoot-snapshot#%EC%8A%A4%EB%83%85%EC%83%B7%EC%84%A4%EC%A0%95%EC%8B%9C%EB%B3%BC%EB%A5%A8%EC%A0%95%EB%B3%B4%EB%AF%B8%EB%85%B8%EC%B6%9C) When you try to set a snapshot from the Snapshot menu, the volume information does not appear.

[Deleting snapshots](/docs/en/nas-troubleshoot-snapshot#%EC%8A%A4%EB%83%85%EC%83%B7%EC%82%AD%EC%A0%9C) The snapshot was deleted because there were too many data changes.

## Mount issues

Mount-related issues that users may encounter are as follows:

[Mounted server not responding](/docs/en/nas-troubleshoot-mount#%EB%A7%88%EC%9A%B4%ED%8A%B8%ED%95%9C%EC%84%9C%EB%B2%84%EC%9D%91%EB%8B%B5%EC%97%86%EC%9D%8C)

- After you returned a NAS volume, there was no response from the server you mounted it on.
- The server where you mounted the NAS volume is in a hang state after you returned it.

[Mounting a VPC Server on a NAS created in a Classic](/docs/en/nas-troubleshoot-mount#Classic%ED%99%98%EA%B2%BD%EC%97%90%EC%84%9C%EC%83%9D%EC%84%B1%ED%95%9CNAS%EC%97%90VPC%EC%84%9C%EB%B2%84%EB%A7%88%EC%9A%B4%ED%8A%B8)

- You cannot mount a NAS created in a Classic to a VPC server instance.
- You cannot add a VPC private IP when you set NFS for a NAS created in the Classic.

[Errors when the NFS volume is mounted on a Windows server](/docs/en/nas-troubleshoot-mount#Windows%EC%84%9C%EB%B2%84%EC%97%90NFS%EB%B3%BC%EB%A5%A8%EB%A7%88%EC%9A%B4%ED%8A%B8%EC%8B%9C%EC%98%A4%EB%A5%98) You mounted an NFS volume on a Windows server for shared use on Linux and Windows, but it is not working properly.

[Errors when the CIFS volume is mounted on a Linux server](/docs/en/nas-troubleshoot-mount#Linux%EC%84%9C%EB%B2%84%EC%97%90CIFS%EB%B3%BC%EB%A5%A8%EB%A7%88%EC%9A%B4%ED%8A%B8%EC%8B%9C%EC%98%A4%EB%A5%98) The CIFS volume is not mounted on the Linux server.

## Content to look around

NAVER Cloud Platform provides information in various ways to help you. Useful content to help you get the most out of your NAS service is as follows:

- FAQs: [NAS FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=STRG&categoryCode3=SV_0014&page=1)
- NAVER Cloud Platform blog: [Using terraform in NAVER Cloud Platform[3]: Integrating NAS Service with Loadbalancer and Ansible](https://blog.naver.com/n_cloudplatform/222108965637?trackingCode=blog_bloghome_searchlist)

              Note

              

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