---
title: "Sub Account troubleshooting"
slug: "subaccount-troubleshoot"
updated: 2026-09-17T09:04:37Z
published: 2026-09-17T09:24:00Z
canonical: "guide.ncloud-docs.com/subaccount-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sub Account troubleshooting

Available in Classic and VPC

This page lists problems you might run into when using Sub Account. Click on the error to see more details.

## Troubleshoot common issues

The following are examples of common errors you might encounter:

[Sub account password loss](/docs/en/subaccount-troubleshoot-common#%EC%84%9C%EB%B8%8C%EA%B3%84%EC%A0%95%EB%B9%84%EB%B0%80%EB%B2%88%ED%98%B8%EC%9C%A0%EC%8B%A4) You forgot the Sub Account password. You failed to log in to the Sub Account 5 times. You want to reset the Sub Account password.

[Unable to view billing information from Sub Account](/docs/en/subaccount-troubleshoot-common#%EC%84%9C%EB%B8%8C%EA%B3%84%EC%A0%95%EC%9C%BC%EB%A1%9C%EC%9A%94%EA%B8%88%ED%99%95%EC%9D%B8%EB%B6%88%EA%B0%80) When you try to check total due from a sub account by going to **My Page** > **Service Usage History** a message appears indicating that you do not have permission.

## Authentication Issues

The following are examples of authentication-related issues you might encounter:

[Cannot call APIs with a Sub Account](/docs/en/subaccount-troubleshoot-auth#%EC%84%9C%EB%B8%8C%EA%B3%84%EC%A0%95%EC%9C%BC%EB%A1%9CAPI%ED%98%B8%EC%B6%9C%EB%B6%88%EA%B0%80) You cannot call APIs using a Sub Account. The **My page** > **Manage Account** > **Authentication key management** menu is not visible from a Sub Account.

[Issuing authentication key](/docs/en/subaccount-troubleshoot-auth#%EC%9D%B8%EC%A6%9D%ED%82%A4%EB%B0%9C%EA%B8%89) You don’t know where to issue the authentication key required to call APIs from a Sub Account.

## Resource issues

The following are examples of resource-related issues you might encounter:

[Resource management by Sub Account](/docs/en/subaccount-troubleshoot-auth#%EC%84%9C%EB%B8%8C%EA%B3%84%EC%A0%95%EB%B3%84%EB%A6%AC%EC%86%8C%EC%8A%A4%EA%B4%80%EB%A6%AC) You want to manage resources by Sub Account. You want to assign permissions so the Sub Account can view only resources in a specific region.

[Cannot create VPC](/docs/en/subaccount-troubleshoot-auth#VPC%EC%83%9D%EC%84%B1%EB%B6%88%EA%B0%80) You cannot create a VPC from a Sub Account.

## Learning resources

We offer various materials for you to explore. To learn more about Sub Account, check out these helpful links:

- FAQs: [Get answers to common Sub Account questions](https://www.ncloud.com/support/faq/prod?categoryCode2=MGMT&categoryCode3=SV_0078&page=2)
- API guide: [Sub Account API guide](https://api.ncloud-docs.com/docs/en/management-subaccount)
- NAVER Cloud Platform blog: [Use Hadoop + Object Storage + Sub Account integrations](https://blog.naver.com/n_cloudplatform/221766882580?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [Use CLOVA Dubbing Sub Account👫](https://blog.naver.com/n_cloudplatform/222832613210?trackingCode=blog_bloghome_searchlist)

              Note

              

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