---
title: "VOD Station troubleshooting"
slug: "vodstation-troubleshoot"
updated: 2026-09-17T09:04:51Z
published: 2026-09-17T09:22:44Z
canonical: "guide.ncloud-docs.com/vodstation-troubleshoot"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://guide.ncloud-docs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# VOD Station troubleshooting

Available in Classic and VPC

This page lists problems you might run into when using VOD Station. Click on the error to see more details.

## Troubleshoot common issues

The following are examples of common errors you might encounter:

[Segment duration change for channels](/docs/en/vodstation-troubleshoot-common#%EC%B1%84%EB%84%90%EC%9D%98Segmentduration%EB%B3%80%EA%B2%BD) You cannot change the segment duration of a channel that has already been created.

## Troubleshoot media conversion issues

The following are examples of media conversion errors you might encounter:

[Error message: "UPLOAD_ERROR"](/docs/en/vodstation-troubleshoot-encoding#UPLOADERROR%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**UPLOAD_ERROR**" in the Status menu.

[Error message: "DOWNLOAD_ERROR"](/docs/en/vodstation-troubleshoot-encoding#DOWNLOADERROR%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**DOWNLOAD_ERROR**" in the Status menu.

[Error message: "FILE_NOT_FOUND"](/docs/en/vodstation-troubleshoot-encoding#FILENOTFOUND%EC%98%A4%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**FILE_NOT_FOUND**" in the Status menu.

[Error message: "FILE_ALREADY_EXISTS"](/docs/en/vodstation-troubleshoot-encoding#FILEALREADYEXISTS%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**FILE_ALREADY_EXISTS**" in the Status menu.

[Error message: "WRONG_INPUT_FILE"](/docs/en/vodstation-troubleshoot-encoding#WRONGINPUTFILE%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**WRONG_INPUT_FILE**" in the Status menu.

[Error message: "TRANSCODING_ERROR"](/docs/en/vodstation-troubleshoot-encoding#TRANSCODINGERROR%EC%98%A4%EB%A5%98%EB%A9%94%EC%8B%9C%EC%A7%80) While converting media files, I received the error message "**TRANSCODING_ERROR**" in the Status menu.

[Automatic encoding error](/docs/en/vodstation-troubleshoot-encoding#%EC%9E%90%EB%8F%99%EC%9D%B8%EC%BD%94%EB%94%A9%EC%98%A4%EB%A5%98) The same MP4 file was encoded manually and automatically, but only the manual encoding was successful.

## Troubleshoot streaming issues

The following are examples of streaming errors you might encounter:

[URL creation call failure during VOD streaming](/docs/en/vodstation-troubleshoot-streaming#VOD%EC%8A%A4%ED%8A%B8%EB%A6%AC%EB%B0%8D%EC%8B%9CURL%EC%83%9D%EC%84%B1%ED%98%B8%EC%B6%9C%EC%8B%A4%ED%8C%A8) I received the error message: "URL creation call failed."

[Video playback error](/docs/en/vodstation-troubleshoot-streaming#%EC%98%81%EC%83%81%EC%9E%AC%EC%83%9D%EC%98%A4%EB%A5%98) The video does not play or gets stuck in the middle. Stuttering occurs during playback.

## Learning resources

We offer various materials for you to explore. To learn more about VOD Station, check out these helpful links:

- FAQs: [VOD Station FAQs](https://www.ncloud.com/support/faq/prod?categoryCode2=MEDIA&categoryCode3=SV_0114&page=1)
- API errors: [VOD Station error response](https://api.ncloud-docs.com/docs/en/vodstation-error)s{target="_blank"}
- NAVER Cloud Platform blog: [automate your video service: using NAVER Cloud Platform VOD Station + Cloud Functions](https://blog.naver.com/n_cloudplatform/223003916024?trackingCode=blog_bloghome_searchlist)
- NAVER Cloud Platform blog: [manage your entire VOD service with one product: the new VOD Station](https://blog.naver.com/n_cloudplatform/222508123672?trackingCode=blog_bloghome_searchlist)

              Note

              

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